• Pair with applied ML scientists to learn about our technology stack and architecture • Collaborate with ML teams to research, build and improve efficient AI solutions with a significant impact on customer support • Solve meaningful and challenging problems with recent ML techniques including neural networks and information retrieval • Support productionizing ML techniques and learn how to design for scale • Collaborate with hardworking, experienced, and humble colleagues around the globe • Present your work to a multi-disciplinary, global audience • Stay up to date with recent literature in Machine Learning and Natural Language Processing (NLP) and share knowledge internally • Champion initiatives to improve the quality and robustness of Zendesk AI capabilities

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located. We’re looking for an AI Automation Specialist across Latin America to help streamline and scale business operations through cutting-edge AI tools and systems. This role is ideal for someone who goes beyond using AI—and actively builds, integrates, and optimizes automation workflows. You will be responsible for identifying opportunities to automate processes, implementing AI-driven solutions, and integrating them into existing systems. You’ll work cross-functionally to improve efficiency, reduce manual work, and unlock new capabilities across the business. Key Responsibilities - Leverage AI tools (e.g., ClawBot, Claude Code) to automate business processes - Research, test, and implement new AI technologies to improve efficiency and productivity - Build and integrate AI systems into existing workflows and infrastructure - Develop automation workflows, agents, or tools to streamline operations - Provide technical guidance and support to internal teams using AI systems - Continuously optimize and improve automation performance

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. We are seeking a highly experienced and technically skilled Distinguished Architect specializing in applied AI to help drive our technology organization’s future strategy. This role will require a deep understanding of the application of generative AI to business applications. The successful candidate will be responsible for architecting innovative reference architectures that meets the needs of the broader technology organization, ensuring simplicity, security and scalability. This position can work remotely from anywhere in the USA. We are seeking a Distinguished Architect who: - Possesses significant (IC) leadership experience and has driven large initiatives across an enterprise in an influencing role. - Is deeply passionate about applied AI with significant (deep and broad) experience in these areas. - Understands the details of how to leverage AI in a solution but also can communicate a broader vision. - Has worked in a broad architecture role in a large enterprise with a very complex technology landscape. - Builds strong relationships and is highly collaborative with others. What you will do: - Be part of a team responsible for enabling the technology solutions that meets our business strategy and drives business value. - Define and collaborate on the creation of roadmaps, architectures, standards, best practice documents and starter code reference implementations that will accelerate delivery for our technology teams to execute on the future direction of CVS Health including a focus on applied AI. - Evaluate market trends, execute buy vs. build decisions and assess cost and the impact on targeted business outcomes. - Define future state reference architecture related to the application of AI across the enterprise.. - Collaborate and consult with technology and business partners to optimize business applications and systems to adopt AI technology in a responsible manner. - Spearhead the definition and collaborate on the creation of AI patterns for the enterprise that promote reuse, reduces cost, manages risk, and increases speed to market. - Possess a mastery in effectively building and maintaining strong relationships with technology and business partners to establish trust and influence key business outcomes and decisions. - Ensure all Non-Functional Requirements (e.g. performance, availability and fail-over, scalability, security, etc.) are properly articulated, and work with all parties to guarantee that the software products that are delivered meet these objectives. - Be a thought leader, mentor and coach architects and seek the opportunity to bring in continuous improvements to implement. - Strategize and outline long-term architectural plans for a complex technology environment. Required Qualifications: - 15+ years of relevant work experience (10+ years in architecture) - 10+ years of experience architecting / designing complex solutions. - 10+ years of experience facilitating implementation of north star architectures by delivery teams through mentoring and building POCs, starter code, and other collaborative activities. - Recognized technical leader with broad technology knowledge and recognized as an expert in one or more technical subjects related to applied AI. - Broad (and hands-on) technology expertise in the following areas: GenAI models, AI pipelines, model fine tuning, prompt engineering, RAG architectures, vector stores, MCP, AI-related frameworks (e.g. Langchain), AI agents (e.g. LangGraph), modern application architecture. - Substantial experience with requirements analysis, estimation, systems design, and testing. - Expert understanding of architectural methodologies and the development of standards, architectural governance, design patterns and best practices. - Excellent collaboration, influencing, negotiation, coaching and coalition-building skills. Preferred Qualifications: - Experience developing architecture using agile methodology or SAFe practices. - Public cloud expertise. - Master’s or PhD. degree. Education Bachelor’s degree in computer science or related field. Pay Range The typical pay range for this role is: $175,100.00 - $334,750.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Become a part of our caring community Humana is seeking a Principal UX Researcher to lead research strategy for conversational experiences across voice (IVR), chat, and digital channels. You will operate within an omnichannel conversational ecosystem, partnering closely with product, engineering, CX, and contact center teams to inform strategy, platform evolution, and experience design across voice and digital channels. This role focuses on complex, system-level problems, including AI-driven interactions, cross-channel journeys, and automation strategies, as well as the performance and optimization of conversational systems at scale (e.g., containment, deflection, and resolution). What you will do - Define and lead research strategy for conversational experiences across channels (IVR, chat, mobile, web) - Scope and conduct research across ambiguous and complex problem spaces related to: - conversational AI behavior - automation opportunities - cross-channel experience breakdowns - channel-appropriate conversational strategies (e.g., what should be handled in voice vs chat vs digital) - Partner with product, UX, and engineering to inform: - conversational design decisions - platform capabilities (e.g., Dialogflow, Lex, Genesys) - AI-powered experience strategies - conversational architecture, including shared services and reusable components across channels - Analyze conversational data (e.g., transcripts, logs, metrics) to identify patterns, pain points, and opportunities - Define and track success metrics such as: - containment - task completion - intent accuracy - customer satisfaction - call deflection, session completion, and authentication success - Use data and experimentation to continuously optimize conversational performance across voice and digital experiences - Translate research findings into clear, actionable recommendations that influence product direction and business outcomes - Establish frameworks, best practices, and repeatable approaches for conversational UX research - Help define KPIs and evaluation models that connect user experience to operational and business outcomes Who you are - You are comfortable working in highly ambiguous, emerging spaces such as AI and conversational systems - You think in systems, not just screens - You can connect user needs to technical constraints and business outcomes - You can influence decisions across multiple teams and levels of the organization - You bring clarity to complex problems and help teams move forward with confidence - You are comfortable engaging with technical partners to understand system behavior, constraints, and tradeoffs Use your skills to make an impact What you bring - 10+ years of research experience, including work on complex or system-level problems - Experience researching conversational or AI-driven systems (e.g., IVR, chatbots, virtual assistants) - Familiarity with language analysis tools using Python (NLTK, SpaCy) - Understanding of conversational concepts such as: - NLU, NLP and Generative AI - Strong understanding of IVR call flows, digital messaging experiences, and how conversational systems operate across channels - Experience working with or evaluating AI/LLM-driven experiences - Familiarity with LLM-powered conversational systems, including prompt behavior, guardrails, and fallback strategies - Ability to work with qualitative and quantitative data, including behavioral data or transcripts - Strong communication skills and ability to influence cross-functional teams - Demonstrated ability to drive measurable improvements tied to KPIs or OKRs Demonstrating your experience A portfolio or case studies demonstrating: - how you approached complex or ambiguous research problems - how your research influenced product or strategy decisions - examples of work related to conversational systems, AI, or multi-channel experiences (if applicable) We are particularly interested in: - how you define problems in emerging spaces - how you evaluate system behavior (not just UI) - how your work improved outcomes (e.g., reduced friction, improved task success, increased automation effectiveness) - how your work informed system-level decisions such as automation strategy, channel routing, or AI vs human interaction design Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $150,000 - $206,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-23-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.