Job Closed
This listing is no longer active.
Commerce design & development consultant firm.
Client Success Manager
Location
United States
Posted
43 days ago
Salary
0
Seniority
Lead
Job Description
Client Success Manager
AOA
About the Job AOA is looking for a warm, self-driven Client Success Manager to own and elevate the client experience across our digital design and development engagements. You’ll be the trusted advisor who builds genuine relationships, keeps projects moving smoothly, and makes sure every client feels the real value of working with us - all while helping us scale a high-touch, AI-powered client success function. This role is perfect if you love being the steady, organized heartbeat of client relationships through proactive communication, clear next steps, and turning delivered work into outcomes clients can see and feel. You’ll spend the majority of your time on high-touch human connection through thoughtful video calls and proactive communication while leveraging our custom AI systems to eliminate tedious reporting and project admin. About Us AOA is a growing digital design and development agency that creates high-impact websites, AI-Native apps, and standout eCommerce experiences for ambitious modern brands. We partner closely with eCommerce and SaaS companies to deliver thoughtful, polished work that drives meaningful results and lasting client success. We’re a close-knit team where every person has a direct, visible impact on our clients’ success and the growth of the company. We value genuine relationships, high standards, ownership, and a true commitment to client delight. As an AI-Native agency, we use smart tools to enhance the human connections and strategic work we do - never to replace them. Responsibilities - Key Outcome: To drive a high-performing client success function that consistently retains clients by maintaining excellent client health and clearly demonstrating AOA’s value. - Own post-sale client relationships as the primary point of contact. - Lead onboarding and kickoff (stakeholders, success criteria, cadence, expectations). - Run weekly client cadence with clear agendas, decisions, and next steps. - Advocate for clients internally and keep internal teams aligned on priorities, scope, and timelines through delivery oversight. - Leverage our custom AI systems and vibe your own to streamline reporting and admin work so you can focus on high-touch relationships. - Maintain a “no surprises” experience through proactive and personal communication that keeps clients feeling truly cared for. - Build stakeholder coverage and manage stakeholder transitions quickly. - Track client health; spot risk early and drive mitigation plans. - Produce lightweight value reporting (progress, shipped work, impact/KPIs where available). - Support contract renewals and transitions (readiness, timeline, alignment). - Capture feedback and improve playbooks for onboarding, reporting, cadence, and escalation. - Provide leadership concise account updates: health, risks, renewals outlook, and where AOA should reinforce value.
Job Requirements
- 4+ years of experience in Client Success, Account Management, or Project Management preferrably in a digital web design or development agency environment
- Proven ability to manage high-touch client relationships with senior stakeholders (CMO/CEO/Digital Director level).
- Strong communication skills - able to run client meetings, write clear updates, and manage expectations with confidence.
- Highly organized with strong follow-through; comfortable coordinating timelines, approvals, and priorities across multiple projects.
- Strong AI/tooling fluency - you’re comfortable using AI to make your work faster and higher quality, not replace the human connection.
- Experience working with digital products (websites, apps, eCommerce, or SaaS) and cross-functional teams (design, development, strategy).
- Comfortable using tools like ClickUp (or similar) to manage workflows, updates, and reporting.
- Ability to tell a compelling value story - turning work delivered into outcomes clients can see and feel.
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
About the Job AOA is looking for a warm, self-driven Client Success Manager to own and elevate the client experience across our digital design and development engagements. You’ll be the trusted advisor who builds genuine relationships, keeps projects moving smoothly, and makes sure every client feels the real value of working with us - all while helping us scale a high-touch, AI-powered client success function. This role is perfect if you love being the steady, organized heartbeat of client relationships through proactive communication, clear next steps, and turning delivered work into outcomes clients can see and feel. You’ll spend the majority of your time on high-touch human connection through thoughtful video calls and proactive communication while leveraging our custom AI systems to eliminate tedious reporting and project admin. About Us AOA is a growing digital design and development agency that creates high-impact websites, AI-Native apps, and standout eCommerce experiences for ambitious modern brands. We partner closely with eCommerce and SaaS companies to deliver thoughtful, polished work that drives meaningful results and lasting client success. We’re a close-knit team where every person has a direct, visible impact on our clients’ success and the growth of the company. We value genuine relationships, high standards, ownership, and a true commitment to client delight. As an AI-Native agency, we use smart tools to enhance the human connections and strategic work we do - never to replace them. Responsibilities - Key Outcome: To drive a high-performing client success function that consistently retains clients by maintaining excellent client health and clearly demonstrating AOA’s value. - Own post-sale client relationships as the primary point of contact. - Lead onboarding and kickoff (stakeholders, success criteria, cadence, expectations). - Run weekly client cadence with clear agendas, decisions, and next steps. - Advocate for clients internally and keep internal teams aligned on priorities, scope, and timelines through delivery oversight. - Leverage our custom AI systems and vibe your own to streamline reporting and admin work so you can focus on high-touch relationships. - Maintain a “no surprises” experience through proactive and personal communication that keeps clients feeling truly cared for. - Build stakeholder coverage and manage stakeholder transitions quickly. - Track client health; spot risk early and drive mitigation plans. - Produce lightweight value reporting (progress, shipped work, impact/KPIs where available). - Support contract renewals and transitions (readiness, timeline, alignment). - Capture feedback and improve playbooks for onboarding, reporting, cadence, and escalation. - Provide leadership concise account updates: health, risks, renewals outlook, and where AOA should reinforce value.
Supplier Development and Performance Manager, DPC
Legrand North AmericaLegrand is a global specialist in electrical and digital building infrastructures. We improve lives by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that deliver and control power, light and data to customers worldwide.
Position Description Legrand has an exciting opportunity for a Supplier Development and Performance Manager, DPC to join the Data, Power and Control team in a REMOTE capacity. This role leads key sourcing initiatives focused on supplier development, supplier performance management, supplier onboarding for new product development (NPD), and the execution of lean improvement and value analysis/value engineering (VAVE) initiatives with strategic suppliers. The role supports business unit priorities across the Data, Power and Control (DPC) division and works closely with Strategic Sourcing, Operations Excellence, Engineering, Quality, Operations, Finance, and supplier partners to deliver measurable improvements in cost, quality, delivery, and capability. This position reports to the Vice President of Strategic Sourcing, with a dotted-line relationship to the Business Unit Operations Leader based on project needs. Main Job Duties: Supplier Development - Support the identification, evaluation, selection (including total cost and lifecycle cost considerations), onboarding, and development of suppliers for business unit initiatives aligned with DPC Ambition 2030. - Partner with DPC sourcing leaders to execute supplier strategies across business units and cross-functional initiatives. - Assess supplier capabilities, capacity, quality systems, and operational maturity using structured audits and data-driven reviews. - Lead cross-functional teams to implement supplier performance scorecards and improvement plans focused on reliability, quality, and scalability. VAVE (Value Analysis / Value Engineering) - Plan and facilitate VAVE workshops with internal stakeholders and suppliers. - Identify opportunities for cost reduction, design optimization, material alternatives, and process improvements. - Lead implementation of approved VAVE initiatives while maintaining or improving quality, performance, and regulatory compliance. - Track, validate, and report savings and value creation in collaboration with Finance and sourcing teams. Lean Projects with Suppliers - Lead and support supplier-focused lean initiatives such as waste reduction, cycle time improvement, and inventory optimization. - Apply structured lean tools and problem-solving methods, including value stream mapping, Kaizen events, 5S, and SMED, as appropriate. - Coach suppliers in continuous improvement practices to strengthen long-term capability. - Ensure improvements are documented, standardized, and sustained. Cross-Functional Collaboration - Collaborate with Procurement, Engineering, Quality, Manufacturing, and Finance teams to align supplier strategies with business needs. - Provide supplier performance and capability insights to support sourcing, make/buy, localization, and risk mitigation decisions. - Support project execution to meet cost, quality, delivery, and launch requirements. Other duties as assigned. Qualifications Education - Bachelor’s degree in supply chain management, operations management, business, engineering, or a related field, or equivalent experience. - Master’s degree or relevant professional certifications (e.g., APICS) are preferred. Skills / Knowledge / Abilities - Demonstrated experience in supplier development, procurement, operations, manufacturing, or supply chain roles with responsibility for supplier performance improvement. - Experience leading cross-functional initiatives and influencing stakeholders without direct authority across a matrixed organization. - Working proficiency with ERP/MRP systems and data analysis to track KPIs and supplier metrics. - Ability to plan, organize, and manage projects across multiple priorities. - Experience with VAVE methodologies and cost engineering principles. - Familiarity with lean manufacturing and structured problem-solving methodologies. - Travel up to 40% may be required, including domestic and occasional international travel. Compensation and Benefits: $120,000-$150,000 plus bonus Legrand North and Central America offer comprehensive health benefits, an industry-leading 401(k) match, paid maternity and parental leave, PTO, holidays, disability coverage, bonus opportunities, paid volunteer time, and access to an active Employee Resource Groups that support women in engineering and underrepresented identities. The culture emphasizes inclusion, flexibility, growth, and meaningful impact in a global organization. Company Info About Legrand Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en About Legrand North and Central America Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us About Legrand’s Data Center Power and Control Division The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. http://www.legrand.us http://www.youtube.com/legrandna http://www.linkedin.com/company/44580 http://twitter.com/legrandNA Equal Opportunity Employer #LI-MM1
Market Development Manager
Generac Power SystemsWe are DR Power, a Generac Company, professional power equipment done right. Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase.
We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. Essential Duties: - Identify and close sales opportunities in accordance with strategic plans and financial objectives - Analyze territory opportunities and customer needs - Build and manage strategic relationships with key decision makers - Support new promotional programs - Create and implement solution-based sales strategies - Provide world-class customer support - Conduct sales presentations and provide product training - Develop and execute business plans as defined by channel specific marketing programs - Fill Sales fundamental and channel specific training classes - Provide reconnaissance of competitors’ influence and develop a plan to counter their influence within assigned territory Minimum Qualifications: - Bachelor’s Degree in Business, Marketing, Finance or related field or equivalent experience - 5 years related experience Preferred Qualifications: - Working knowledge of OEM role in 2 step distribution model - Previous experience using SAP, Sales Force or equivalent CRM - Previous trade experience in one or more of the following industries: renewables, utility, battery, solar, power generation, or installed equipment. Up to 70% travel and valid Driver’s License required. This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits. ” Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
• Develops and implements company Study Data Tabulation Model (SDTM) standards that support the scientific need of a study/program while ensuring quality, consistency and compliance to CDISC standards and other industry standards that supports the exchange of data, reporting, and analysis. • Ensures alignment of SDTM standards with data collection standards and relevant company tools/system requirements by reviewing study eCRFs, supporting creation of external data collection standards, and providing SDTM mapping guidance • Serves as a subject matter expert on all aspects of standards development that includes industry standards (CDISC), regulations, and processes • Ensures study or portfolio-level SDTM datasets are in compliance with CDISC and regulatory submission requirements, reviews study submission data packages to ensure quality and integrity • Directly supports knowledge development of others as a subject matter expert on data standards, reporting and analysis standards, change control management and related tools/applications • Creates quality control processes, metrics and other measures to ensure compliance with standards • Ensures work carried out in accordance with applicable SOP’s and working practices, as well as global agency regulations/guidance’s • Creates any needed documentation and training for standard processes, change control management and tools • Responsible for defining standards specifications working closely with implementation support teams (database set-up, completion guidelines, CRF designers, procedures, algorithm specifications and reporting requirements) • Facilitates a culture of continuous process improvement and a high level of customer service by maintaining and improving the standards processes associated with standards creation, maintenance, decision-making and implementation • Working with Digital Solutions and IT, support the implementation of future strategies and technology-enabled processes and tools for clinical trials standards, change control management and the exchange of standards information to internal downstream consumers and externally consumers • Serves as a liaison between Clinical Programming and External Data Management to ensure data standardization alignment and proactively resolve external data issues that impact SDTM deliverables.

