Job DetailsJob Location: Medelin, Antioquia 050021Travel Percentage: NegligibleJob Description Position Title: Bilingual Collections Agent (Accounts Receivable Agent- ONLY Remote in Colombia) Language (s): All applicants must speak fluent English. Any other language is a plus Contract Type: Indefinite Terms Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint Job Start Date: Immediate Location: Remote Country: Colombia Hours: 8:00 AM to 5:00 PM US CST Monday to Friday Flexible schedule based on business needs Reports to: Collections Supervisor/Manager Company Overview D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients. Job Description The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services. Essential Duties and Responsibilities include the following: Make and receive contacts via telephone, email and chat for assigned accounts Use advanced call structures and techniques Investigate reasons for non-payment/return Negotiates resolution Verify return/payment terms, funding sources and process condition Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc Manages a portfolio of accounts to promote efficiency within standards Utilize concise notes/updates in corporate/client databases Research cases to find viable contact sources when information provided is not current Build business cases to support payment/return/write-off decisions Track daily metrics and performance to attain required goals Demonstrate behaviors reflecting our policies Maintain a positive customer relationship Exceed standards expressed by the client Our ideal candidate will possess the following: Ability to work a flexible schedule Native or fluent speaker of other languages, apart from English, is a plus Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc) Knowledge of ERP (SAP, Oracle) Ability to build rapport, ask questions, listen and redirect the conversations Ability to overcome objections, analyze responses and negotiate resolutions Work independently and as part of a team to achieve required metrics and standards Solid time management skills Knowledge in customer service, accounts receivable, invoicing, collections and/or finance Ability to adapt to new business opportunities, challenges and client demands Excellent verbal and written communication skills Ability to learn and grow with our organization Great analytical, critical thinking and problem-solving abilities Qualifications 2+ years of collections experience Preferred Order to Cash experience Experience with an automated telephone dialing system and collections database Associate's degree in business preferred Must be detail oriented, with the ability to work independently. Proven experience working with invoice processing portals (excluding one-time payment portals), including navigating, extracting, and managing invoice data within such systems. Hands-on experience with Salesforce and advanced Excel skills, including frequent use of VLOOKUPs and related functions for data analysis and reporting.

Title: Accounts Receivable Specialist Location: ThedaCare Corporate Full-time Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness – - Lifestyle Engagement - e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support - Access & Affordability - e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Accounts Receivable Specialist is responsible for submitting accurate billing to appropriate payers and actively following up on claims to ensure timely adjudication and reimbursement. This role communicates directly with commercial, governmental, and other third-party payers, as well as patients, guarantors, family members, and internal medical staff, to resolve claim issues and manage accounts receivable efficiently. The specialist identifies and resolves denials, underpayments, payment delays, and no-response claims while ensuring compliance with payer requirements and regulatory standards. Job Description: KEY ACCOUNTABLITIES: - Reviews, analyzes, and processes billed claims for accuracy upon submission, including charges, subscriber data, diagnosis and procedure codes, late charges, and supporting documentation. - Submits claims in a timely manner in accordance with payer contracts, federal and state regulations, departmental standards, and form requirements. - Follows up directly with commercial, governmental, and other payers via phone, correspondence, and electronic systems to resolve unpaid, underpaid, denied, or rejected claims. - Identifies specific reasons for denials, underpayments, and payment delays; takes appropriate corrective action to secure reimbursement. - Prepares, drafts, and submits technical and clinical appeals as needed, ensuring accurate and complete documentation. - Re-bills accounts when new or corrected demographic, insurance, or third-party information is received and updates patient records accordingly. - Verifies insurance, payer, and patient demographic information for accuracy at registration and during account follow-up, entering verification data into billing systems as required. - Reviews internal and external reports to monitor claim status, payment variances, denial trends, and outstanding accounts. - Maintains thorough documentation of all account activity, including payer contacts, phone numbers, correspondence, and actions taken, within the host system and/or tracking tools. - Maintains a working knowledge of payer-specific requirements, contracts, and applicable federal and state regulations, applying them appropriately to account resolution. - Identifies trends and root causes of accounts receivable issues and communicates findings and recommendations to management. - Demonstrates initiative, effective problem-solving and analytical skills with the ability to determine appropriate collection strategies to resolve accounts. - Ability to meet productivity and quality standards. QUALIFICATIONS - One year previous experience in Revenue Cycle/Medical billing, follow up and collections or related degree/certification in Healthcare Management. - Proficiency in basic computer applications, including Microsoft Excel. - High School diploma or GED preferred. - Strong verbal and written communication skills. - Must be at least 18 years of age. PHYSICAL DEMANDS: - Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance - Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIORNMENT - Climate controlled office setting with daily movement throughout the facility - Interaction with department members and other healthcare providers - Work schedule is remote, hybrid or in office. Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: ThedaCare Corporate Office - Neenah,Wisconsin Overtime Exempt: No Worker Shift Details: Days

Role Description We are seeking a detail-oriented and proactive AR Representative to support our finance operations by managing billing, collections, and account reconciliation processes. You will handle agreement and project setup, invoicing, payment follow-ups, and customer inquiries, while ensuring accuracy and efficiency across AR processes. You’ll also play a key role in identifying discrepancies, improving processes, and ensuring a smooth and professional experience for both internal teams and clients. This role is ideal for someone who is organized, takes initiative, thinks outside the box, is self-sufficient, and comfortable working in a remote environment with minimal supervision. - Agreement and Project Setup in ConnectWise - Invoicing for projects, sales orders, and agreements - Collaboration with PM and Account Managers - Payment follow-up and customer inquiry resolution - Finance team collaboration on AR processes - Account balance review and reconciliation - Credit management and approval coordination - Customer issue escalation and resolution - Collection record maintenance and documentation Requirements - 2-4 yrs in AR and/or collections - Experience using ConnectWise and QuickBooks - Solid understanding of AR processes and credit management - Strong attention to detail and accuracy - Clear and effective communication skills - Experience collaborating with cross-functional teams Benefits - This is a full-time, fully remote contractor role working Monday to Friday during EST hours.

Manage student billing and collections, reconcile financial accounts, and oversee the administration of payment plans while ensuring compliance with regulations and maintaining accurate records for audits and reporting.