• Lead end-to-end onboarding and implementation projects from signed contract through go-live and CSM handoff. • Orchestrate deployment of the Laurel tenant and Boomi Atom in coordination with implementation engineers. • Guide customers through technical integration setup for Microsoft Office, Email, Phone, Video Conferencing, and SSO. • Run kickoff calls and host ongoing office hours for end users and finance teams throughout the implementation lifecycle. • Triage issues in real time — escalating to engineering or leadership appropriately while maintaining customer confidence. • Coordinate with CSMs on adoption strategies and active user growth as customers move through and beyond go-live. • Maintain clear project plans, timelines, and milestone tracking across multiple concurrent accounts using tools like Asana and Microsoft Planner. • Translate technical concepts — integration architecture, XPATH-based mapping, API behaviors — into clear language for stakeholders at all levels. • Apply agentic AI tools and technology-enabled workflows to scale your own effectiveness and bring creative efficiency to implementation challenges.

Would you like to work with cutting-edge technology? Would you like to impact the digital experiences of millions? Join our prestigious Professional Services team! Our Professional Services team works directly with customers and provides managed services with proactive and reactive support. We cultivate a unique combination of deep technology expertise and understanding of business environment. We collaborate to solve problems, innovate to provide creative solutions and work to continuously improve for our customers and our team. Partner with the best From pre-sales through to integration and optimization. You'll be a trusted advisor to customers, acting as a gateway to our products and platforms teams. High-profile customers with huge web, streaming, or API traffic, you'll deliver technical solutions and creatively undertake challenges. As a Technical Project Manager you will be responsible for: - Collaborating with account teams to evaluate customer architecture and deliver the best of class solutions. - Ensuring customer success by focusing on best practice, helping develop a long-term web performance and security strategy. - Partnering cross-functionally to review and ensure integration efficiency, deliver high quality service and ensure customer engagement. - Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service. - Participating on internal projects to contribute to best practices, improving our methodology and quality of integrations. - Mentoring and coaching other team members to share skills and knowledge and to help team development. Do what you love To be successful in this role you will: - Demonstrate experience in a customer-facing role within the IT industry. - Have experience in web technologies such as HTTP/DNS or other Web Development methodologies and languages. - Demonstrate excellent communication skills and be able to present to various stakeholders. - Have the ability to be a technical consultant building trusted relationships with stakeholders across various levels. - Demonstrate experience in managing and delivering technical projects with an ability to manage multiple priorities simultaneously. - Enjoy working as part of a global team with a real can-do attitude. Build your career at Akamai Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact. With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here. Learn more Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

At OZ, we are currently looking for a Technical Delivery Lead to drive end‑to‑end delivery across business, technical, and integration workstreams. This role focuses on aligning business requirements with scalable, secure architectures while leading cross‑functional teams to successfully deliver complex, enterprise‑grade solutions on Azure. Responsibilities: · Lead end-to-end project delivery across business, technical, and integration workstreams · Ensure alignment between business goals, technical architecture, and delivery timelines · Gather and analyze business requirements and convert them into structured functional and technical documentation · Define and maintain business processes, workflows, and decision logic for enterprise systems · Coordinate with stakeholders to ensure clarity, prioritization, and successful delivery of requirements · Design and oversee API-based integration solutions and ensure consistency in data exchange formats (e.g., JSON structures) · Support the design of enterprise integration flows and system interoperability across platforms · Oversee solution architecture design with a focus on scalability, performance, and reliability · Ensure secure system design practices including data protection, secure communication, and integrity validation mechanisms · Work closely with development teams to ensure proper implementation of integration workflows and system design · Contribute to AI-driven and conversational system design, including workflow structuring and automation logic · Leverage Microsoft Azure services where applicable for integration, orchestration, AI capabilities, and data management · Act as the primary liaison between business teams, technical teams, and external stakeholders to ensure smooth project execution · Define and enforce unit testing, integration testing, and UAT strategies across all workstreams · Ensure scalability considerations are incorporated at architecture and design phases, including load handling and performance benchmarks

• Partner with account managers and sales teams to support discovery, solution design, and technical validation during pre-sales engagements • Lead or contribute to technical discovery sessions, workflow assessments, and stakeholder discussions to understand customer goals and constraints • Translate clinical, operational, and IT requirements into practical, implementable solution designs with clear scope and delivery considerations • Support product demonstrations, RFP/RFI responses, proposals, and Statements of Work (SOW) with a strong focus on feasibility, timelines, and dependencies • Act as the bridge between sales and delivery by setting realistic expectations for implementation approach, effort, and outcomes • Lead or support the end-to-end implementation of digital and automation solutions, from project kickoff through go-live and stabilization • Develop and manage project plans, timelines, milestones, and resource coordination, ensuring alignment across internal and customer teams • Serve as the primary technical and delivery contact for customers during implementation, guiding configuration, integration, testing, and deployment activities • Deliver customer training, knowledge transfer, and best-practice guidance to support adoption and operational readiness • Identify and proactively manage risks, dependencies, and change requests, escalating as needed to keep projects on track • Support post-go-live activities, including optimization, enhancements, and identification of follow-up opportunities • Act as a trusted advisor and customer advocate, maintaining strong relationships throughout the sales and delivery lifecycle • Collaborate with product management, engineering, and support teams to relay customer feedback and implementation insights • Support continuous improvement by contributing to implementation standards, templates, and best practices • Identify opportunities for expansion, optimization, or additional automation based on customer usage and outcomes