• Partner with account managers and sales teams to support discovery, solution design, and technical validation during pre-sales engagements • Lead or contribute to technical discovery sessions, workflow assessments, and stakeholder discussions to understand customer goals and constraints • Translate clinical, operational, and IT requirements into practical, implementable solution designs with clear scope and delivery considerations • Support product demonstrations, RFP/RFI responses, proposals, and Statements of Work (SOW) with a strong focus on feasibility, timelines, and dependencies • Act as the bridge between sales and delivery by setting realistic expectations for implementation approach, effort, and outcomes • Lead or support the end-to-end implementation of digital and automation solutions, from project kickoff through go-live and stabilization • Develop and manage project plans, timelines, milestones, and resource coordination, ensuring alignment across internal and customer teams • Serve as the primary technical and delivery contact for customers during implementation, guiding configuration, integration, testing, and deployment activities • Deliver customer training, knowledge transfer, and best-practice guidance to support adoption and operational readiness • Identify and proactively manage risks, dependencies, and change requests, escalating as needed to keep projects on track • Support post-go-live activities, including optimization, enhancements, and identification of follow-up opportunities • Act as a trusted advisor and customer advocate, maintaining strong relationships throughout the sales and delivery lifecycle • Collaborate with product management, engineering, and support teams to relay customer feedback and implementation insights • Support continuous improvement by contributing to implementation standards, templates, and best practices • Identify opportunities for expansion, optimization, or additional automation based on customer usage and outcomes

• Own and lead the full lifecycle of technical project delivery, ensuring adherence to scope, quality, and timelines. • Coordinate and guide engineering resources to maintain accountability and project momentum. • Ensure all project efforts align with PMO methodologies, policies, and quality standards. • Develop and maintain technical documentation, project plans, and client communications. • Act as a trusted advisor for customer C-suite and senior IT leadership, translating complex technical concepts into business outcomes. • Maintain strong and transparent communication with clients through regular updates and collaboration. • Identify potential risks and create mitigation strategies to maintain project health. • Perform limited hands-on engineering or configuration tasks where required to meet deadlines or ensure completion.

• Provide consulting services for Sia/LBG’s clients including, but not limited to: Routinely provide strategic oversight to maintain alignment of project milestones to day-to-day activities. • Responsible for content, quality, and distribution of project management deliverables (reports, dashboards, etc.) and routine updates (schedule, budget, risk), typically as the final reviewer. • Establish strong working relationships with leadership and project functional teams across all levels. • Serve as project spokesperson and facilitate communications with all internal and external stakeholders (meetings, reports, etc.). • Work with cross-functional teams (CMC, Med. Affairs/Clinical, Nonclinical, Quality, Regulatory, Finance, Legal, Contracts Management, etc.) to drive project activities against scheduled timelines, approved scope, and approved budget. • Manage project financials including vendor invoice review/approval, budget development, actuals tracking, maintenance of time-phased financial forecast, preparation of project financial reports for internal and external stakeholders. • Proactively manage strategic risks and issues, providing expertise in the identification and implementation of risk mitigation activities. • Demonstrate and foster excellent teamwork, with the ability to navigate within multidisciplinary teams. • Balance project demands to align/realign Budget, Quality, Timeline, and Scope, as needed. • Lead product development meetings, and ensure all Project Leaders, and/or subteam leaders, have all the information and support needed to implement the project. • Focus on customer service, with agility and clear communication. • Adhere to Sia/LBG quality standards regarding client deliverables.

• Gather requirements, define roles and responsibilities, develop project charters, schedules, communication plans, and risk mitigation strategies. • Oversee project delivery, manage stakeholder expectations, allocate resources, coordinate third parties, and control scope, schedule, and cost changes. • Track performance against time and budget, report progress to internal and external stakeholders, and maintain project documentation. • Obtain client sign-off, finalize documentation, and lead post-project retrospectives for process improvement. • Implement and configure technical integrations for SaaS platforms — including SSO, APIs, data systems (HRIS, SIS, etc.), user roles, and permissions. • Advise clients on content migration, LTI app setup, and customization using JavaScript or CSS. • Design solutions to enhance AI-driven efficiencies, maintain technical documentation, and help clients leverage APIs effectively. • Support customers with technical planning and configuration, and participate in internal projects driving team improvement and innovation.