Practice: Managed Services Position Title: Customer Support Engineer, IP4G Position Location: Remote Reports to: Manger or Director Job Summary: As a Customer Support Engineer, you will play a critical role in ensuring our clients receive top-notch technical support for our enterprise cloud solutions. You will be the primary point of contact for customers experiencing technical issues, providing timely and effective solutions to ensure their satisfaction and success. Your expertise in IBM Power Systems and Google Cloud will be essential in diagnosing problems, providing guidance, and resolving issues. FLSA Status: Exempt Essential Functions: - Provide expert-level support for IBM Power Systems on Google Cloud. - Troubleshoot and resolve complex technical issues related to our cloud solutions. - Assist customers with configuration, deployment, and management of their cloud environments. - Serve as the primary point of contact for customer support inquiries. - Respond to customer issues via phone, email, or chat in a timely and professional manner. - Maintain a high level of customer satisfaction through effective communication and problem-solving. - Identify, diagnose, and resolve technical problems related to hardware, software, and network issues. - Collaborate with other engineering teams to escalate and resolve critical issues. - Document solutions and create knowledge base articles for common issues. - Provide feedback to the product development team based on customer experiences. - Suggest improvements to support processes and tools to enhance efficiency and effectiveness. - Stay updated with the latest developments in IBM Power Systems and Google Cloud technologies. - Conduct training sessions for customers to help them better utilize our cloud solutions. - Develop and maintain technical documentation, including user guides and FAQs. - Other duties as assigned. Required Skills/Abilities/Competencies - Excellent verbal and written communication skills. - Ethical and critical thinking. - Excellent interpersonal and customer service skills. - Excellent sales and customer service skills. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Strong analytical and problem-solving skills. - Strong supervisory and leadership skills. - Ability to prioritize tasks and to delegate them when appropriate. - Ability to function well in a high-paced and at times stressful environment. - Proficient with Microsoft Office Suite or related software. - Proficiency in troubleshooting hardware and software issues. - Strong understanding of cloud computing concepts and architectures. - Familiarity with virtualization technologies and networking fundamentals. - Knowledge of scripting and automation tools (e.g., Python, Shell scripting) is a plus. Education and Experience: - Bachelor's degree in Computer Science, Software Engineering, or related field. - Minimum of 3-5 years of experience in a technical support or customer support role. - Hands-on experience with IBM Power Systems and Google Cloud Platform (GCP). - Experience in enterprise cloud solutions and infrastructure management. Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

What We Need Corpay is looking to hire a Product Support and Enablement Specialist within our Lodging division. This position falls under our ALE Solutions Product Management team and reports to the Product Manager. In this role, you will serve as the primary support resource for internal and external users of ALE Solutions' software applications, resolving or escalating user issues to appropriate teams, providing progress updates to end users regarding issue status, identifying and reporting trends in support issues, creating and presenting informative training materials, and collaborating with various teams to maintain accurate data and functionality. How We Work As a Product Support and Enablement Specialist, you will be expected to work in a remote environment. Corpay will set you up for success by providing: - Company-issued equipment - Hands-on training Role Responsibilities The responsibilities of the role will include: Product Support - Providing technical support to internal and external users via email and phone from issue intake to resolution - Escalating unresolved issues to appropriate technical and non-technical teams - Creating, managing, and deactivating user profiles and passwords, including clean-up of duplicate accounts - Creating and maintaining insurance company configurations and hierarchies - Identifying patterns and trends in support issues and escalating findings to the product team Internal Enablement - Creating and running department-specific employee trainings and demos - Working with the product team to develop department-specific educational resources - Providing the product team learnings and feedback gleaned from educating various departments - Answering co-worker questions related to ALE products - Participating in product development meetings to suggest ideas for new products or services - Staying up to date with the latest product enhancements and features Data and Reporting - Assisting the Product Team by generating internal and customer-facing reports - Taking appropriate steps to promote data accuracy within applications Qualifications & Skills - Bachelor's Degree in a relevant field or equivalent combination of education and work-related experience - 2-4 years of experience in a product support or training role - Strong understanding of user management principles and access control procedures - Excellent written and verbal communication skills, with the ability to explain complex technical information in a clear and concise manner - Proven ability to create engaging and informative training materials (e.g., user guides, presentations, online tutorials) - Ability to work independently and as part of a cross-functional team - Strong analytical and problem-solving skills - Passion for customer success and a commitment to delivering exceptional service - Experience with Microsoft Excel and Outlook - Experience with insurance industry terminology and processes a plus Benefits & Perks - Medical, Dental & Vision benefits available the 1st month after hire - Automatic enrollment into our 401k plan (subject to eligibility requirements) - Virtual fitness classes offered company-wide - Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time - Employee discounts with major providers (i.e., wireless, gym, car rental, etc.) - Philanthropic support with both local and national organizations - Fun culture with company-wide contests and prizes Pay Transparency The anticipated salary range for this position is $65,000 - $70,000 annually. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of Corpay's total compensation package for employees. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency Our Company Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries around the world use our solutions to manage their payments. All of this is made possible by our people – the employees that continue to strengthen our organization. We strive to provide meaningful and exciting career opportunities for each and every team member. Learn more at www.corpay.com or follow us on LinkedIn. Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

All about us You likely know us as an insurance company, but that’s just a portion of what we do! Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously. We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond! Our Strategic Affiliation with Cambia In 2026, BCBSND and Cambia Health Solutions formed a strategic affiliation to enhance access to simpler, more affordable health care while keeping a strong local focus. The affiliation was approved by North Dakota regulators and became effective Feb. 1, 2026. Under this affiliation, BCBSND employees became Cambia employees while continuing to serve the BCBSND market. Day‑to‑day work and hiring continue as usual. Work environment This role is open to a remote, hybrid, or in-office working schedule. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND. The start date for this position is June 8, 2026, and will be working Monday - Friday from 9:00 - 5:30 pm Central Time Zone. Training will take place Monday – Friday from 8:00 am – 4:30 pm Central Time Zone for approximately the first 10 weeks. Pay information - The estimated starting pay range for this role is $17.00 - $20.00/hour. Offers to top candidates are based on various factors such as previous experience, qualifications and internal equity. - Opportunities for continued salary growth through performance-based incentive programs. - Pay Level: 015 - FLSA Category: Nonexempt- Hourly At BCBSND, we’re committed to providing fair and equitable compensation. While the posted salary range reflects the full compensation range for this role, offers typically fall at or below the midpoint, and in alignment with internal equity and role expectations. Individual offers are based upon candidates’ unique experience, education, and skillsets. The top of the range reflects the ceiling for this role and is only used for offers in exceptionally rare cases. We do not extend offers above the posted maximum. A day in the life The Associate Customer Advocate is responsible for assisting and educating members, providers, or customers on products and plans. This position researches, analyzes, and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact. In addition, this position will foster and preserve reputable relationships with all members, providers, or customers by providing accurate and timely information in response to all inquiries. Associate Customer Advocates work in a structured, fast-paced call center environment. They have a supportive team of trainers and leaders to guide them through a phased training and ensure they develop the skills to succeed in the health insurance industry. - Provides assistance, service, and education to members, providers, or customers through various channels including telephone, internet, and written inquiries. - Ensures accuracy and timeliness in responding to inquiries. - Processes and resolves customer issues with varying complexities. - Documents interactions and correspondence with members or providers in a clear and concise manner and ensures they are tracked appropriately so they are easily accessible. - Applies intermediate computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers while maintaining timeliness standards and inventory levels. - Maintains base knowledge of insurance terms and practices along with various company offered products. - Address and resolve a range of issues, from routine to moderately complex, using established procedures and sound judgment. - Demonstrate the ability to independently manage common problems while recognizing when to seek guidance more complex or unfamiliar situations. - Maintain awareness of available resources and support channels to ensure timely and effective issue resolution. What you need to succeed - A High School Diploma or GED with 1 year of experience in customer service or related experience is required. Experience in hospitality, healthcare, or an office-based setting is highly preferred. - A private work-space and fast-paced internet with a hard-wired internet connection. - Strong communication skills both verbally and written. - Technology savvy with the ability to navigate multiple computer programs and application systems. - Willingness to learn new skills. Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards Benefits - Affordable medical, dental and vision coverage accepted throughout the United States - Employer funded Lifestyle Spending Accounts and Health Savings Accounts. Voluntary employee contributions to Health Savings Accounts and Flexible Spending Accounts - Employer-paid life and disability insurance - 401(k) retirement plan with company match and immediate vesting - Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave - Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more. Additional company perks - Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ. - Comprehensive learning and development opportunities and an Educational Assistance Program. - 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours. - Employee recognition, community initiative events and yearly company outings. - Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments. - Opportunities to connect through employee committees. Equal opportunity employment Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity. For questions, please email careers@bcbsnd.com. Application Deadline: This posting is scheduled to close on 4/20/2026 at 8:00 a.m. (CT). However, it may be closed earlier if a high volume of qualified applications is received. We encourage interested candidates to apply promptly. This position is not eligible for employment-based visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and for the entire duration of employment without the need for sponsorship.

Role Description Reporting to the Head of Talent & Employee Success, The Employee Experience Coordinator supports company-wide efforts to build and maintain a great company culture and a magnetic workplace. You will help organize and execute activities, communications, and programs that improve and enhance the entire employee lifecycle including but not limited to talent attraction and talent acquisition, on-boarding, and employee engagement. Key Responsibilities - Talent Branding & Communications: Partners extensively with HR leaders and Communications team to create employee voice-related content and communicate internally and externally as needed. - Culture & Engagement: Helps or leads the planning and execution of employee engagement related programs, activities, or events (online and/or in person). - Cross-functional Collaboration: Partner with HR leaders and team members to align culture and engagement efforts with business goals. - Employee Support & Experience: Functions as an employee advocate, a champion of people and culture. - Administration & Operations: Supports or manages scheduling, tracking, communications for strategies and programs such as Employee Referrals, Campus Recruiting, and Engagement. - Data & Analytics: Has a strong foundation or affinity for numbers and has the ability to spot trends in data. Qualifications - 1–3 years of experience in Communications, Marketing, or HR - Strong communication, organization, and interpersonal skills - Experience and understanding of online and in-person communications tactics and campaigns - Strong administrative foundation (Word, Excel, PPT, etc.) - Ability to manage multiple projects in a fast-paced environment - Creativity and enthusiasm for building community and culture - A strong foundation or affinity for numbers and has the ability to spot trends in data. Benefits - 401(k) retirement benefit program - Medical - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - Paid time off - Vision care