• As a Senior Residential Quality Assurance & Operations Specialist, you are a member of one of IGS’ fast-paced emerging businesses. • Evaluate solar systems submitted for milestone review. • Review and process a high volume of solar projects from outside parties to ensure compliance with IGS’ program requirements. • Review shading reports, project photos, and other project specific documentation to ensure project quality. • Become an expert user of IGS’ Solar 360 platform, capable of guiding external business partners through IGS’ milestone review process. • Craft clear and concise instructional emails to provide external partners with detailed instructions on how to navigate IGS platform features, milestone rejections, and product information. • Develop and deliver comprehensive training sessions to educate partners on common reasons for milestone rejections. • Identify issues and create software tickets for IT support providing essential information and context to facilitate timely resolutions. • Create comprehensive user guides and process flows to help facilitate understanding and utilization of key systems and procedures. • Analyze KPIs to assess performance metrics and identify areas of improvement within IGS’ milestone review process. • Collaborate with cross functional teams such as Customer Operations, Finance, Accounting, and Business Development to address operational challenges, streamline processes and drive initiatives that align with organizational goals and objectives.

• Develop a long-term process development and improvement strategy, focused on assuring quality, and in collaboration with others in the global organization. • Proactively identify, analyze and leverage quality data to identify trends and risks, manage risk-based assessments and support the implementation of risk mitigation strategies. • Develop and implement continuous quality improvements in systems to reduce complexity, improve effectiveness, efficiencies and productivity and ensure sustainability and globalization. • Develop and ensure a high-quality process development and improvement policy is propagated, understood, and implemented organization-wide; provide strategic leadership in a policy setting. • Determine and implement the quality assurance/quality system subset strategy for global team. • Co-lead the implementation of quality and regulatory compliance software systems. • Direct quality personnel by coaching, counseling, and leading employees. • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. • Other duties as assigned.

We’re looking for a Coding Quality Assurance Specialist III, someone who’s ready to grow with our company. In this position you will assign and audit the accuracy of the ICD-10-CM and CPT codes to ambulatory, emergency center, observation, and day surgery records for purposes of billing, research, and providing information to government and regulatory agencies. Ascertains the accuracy of the physicians' E/M and procedure coding to their documentation and completes the auditing reporting tool and provides this feedback to the education team and/or provider. Incumbent may perform only certain of the following Responsibility depending on their work assignment. Think you’ve got what it takes? Job Duties & Responsibilities Assigns ICD-10-CM, ICD-10-PCS, and/or CPT codes. Reviews and interprets physician documentation to appropriately assign diagnosis and procedure codes. Communicates with and provides feedback to the education team and/or providers. Reviews patient charges to determine necessary coding to complete the account. Identifies principle and secondary diagnoses and procedure codes from the electronic medical record. Utilizes the encoder or coding books to generate ICD-10-CM, ICD-10-PCS, and CPT codes for diagnosis and procedures. Sequences diagnosis and procedures to generate appropriate billing. Queries physicians to obtain diagnosis if not clearly provided in records. Utilizes other available resources for assignment of codes as necessary (e.g., Epic, MIQS, Cardio IMS, and coding reference materials). Assists other coders in resolving coding problems. Provides ICD-10 and CPT, for physician research projects, and for quality reporting purposes. Completes abstracts for records as appropriate. Assists in correction of problem accounts. Reviews charts for completeness. Participates in education and maintains certification. Assists in auditing records. Maintains concurrent coding for inpatient records. Skills & Requirements Required H.S. Diploma or equivalent Required Licenses/Certifications CCA - Certified Coding Associate by the American Academy of Professional Coders (AAPC) CCS - Cert-Cert Coding Specialist by the American Health Information Management Association (AHIMA) CCS-P - Cert-CCS-P Physician Based by the American Health Information Management Association (AHIMA) CIPC - Certified Inpatient Coder by the American Academy of Professional Coders (AAPC) COC - Certified Outpatient Coder by the American Academy of Professional Coders (AAPC) CPC - Cert-Cert Professional Coder by the by the American Academy of Professional Coders (AAPC) CRC - Cert Risk Adjustment Coder by the American Academy of Professional Coders (AAPC) RHIA - Cert-Reg Health Inform. Admins by the American Health Information Management Association (AHIMA) RHIT - Cert-Reg Health Inform. TECH by the American Health Information Management Association (AHIMA) Required 4 years coding experience with preferred experience using an encoder and experience using an electronic medical record

• Build, own, and continuously improve Loyal's CMC quality management system: SOPs, document control, change control, deviation management, CAPA, and risk management processes; ensure systems are fit for purpose now and scalable through commercial launch • Serve as the primary QA point of contact for CDMOs, contract testing laboratories, and key raw material and excipient suppliers, lead qualification, audit execution, and ongoing quality oversight of all external partners • Negotiate, draft, and maintain quality agreements with CDMOs and contract testing laboratories; drive timely execution and hold partners accountable to commitments • Plan and conduct routine GMP audits of CDMOs and suppliers; own audit finding responses and track CAPAs to closure • Lead batch disposition decisions for clinical and development batches; ensure complete, audit-ready documentation packages and timely release • Review and approve analytical method validation protocols and reports, stability protocols and data, executed batch records, CoAs, and CoCs • Oversee deviation and OOS management originating from external partners through to closure • Execute PAI readiness activities including quality systems documentation, validation packages, and site readiness; serve as QA lead during FDA inspections and agency interactions related to CMC • Partner with Regulatory Affairs and CMC teams to ensure quality considerations are incorporated into program decisions, technical transfers, and filing activities; support QA input into NDA and other regulatory submissions • Provide QA oversight of all tech transfer activities — site qualification, process comparability, transfer protocols, and batch record development • Own the Annual Product Review (APR/PQR) process and QA sign-off on labeling for clinical and commercial supply • Define, track, and report CMC QA KPIs: CDMO performance, CAPA cycle times, deviation trends, audit findings, quality agreement status, and batch disposition timelines; use metrics to drive external partner accountability and surface risks proactively to leadership • Apply formal quality risk management principles (ICH Q9) across manufacturing and development activities • Build quality infrastructure that supports the transition from clinical to commercial supply, including commercial batch release processes, post-approval change management, and commercial QMS requirements • Balance compliance requirements with the practical realities of a fast-moving startup environment