Part Time Qualtrics Contractor Application Deadline: 21 April 2026 Department: 02. OPS-Digital Products Employment Type: Part Time Location: Remote Reporting To: Product Manager, Data Compensation: $60.00 - $80.00 / hour Description The Qualtrics Platform Administration Contractor provides dedicated, ongoing support for JED's Qualtrics platform, serving as the primary implementer for day-to-day platform management tasks. The contractor’s work is guided by the Product Manager, Data and works closely with the Senior Data Analyst, Research & Evaluation on technically complex tasks. This role requires enough technical fluency to investigate problems, identify solutions, and implement them with high-level direction — without requiring step-by-step guidance for every task. Tasks of significant technical complexity or broad platform implications will continue to involve the Product Manager or Senior Data Analyst, and all-hands support from additional team members during high-volume periods is expected. Ongoing: 10 hours per week on average, with variability week to week based on program cycles and incoming requests. Key Responsibilities Bug investigation and resolution Investigate, recommend, and implement solutions for customer-facing and staff-facing bugs, as directed by the Product Manager. Survey enhancements Identify and implement technical solutions to use cases particular to specific surveys — e.g. unique data validation, survey flow, or survey workflow needs — as directed by the Product Manager and Senior Data Analyst. Survey configuration and QA testing Configure surveys and assessments using the Qualtrics GUI. Survey content and logic requirements will be provided by the Product Manager. Participate in QA testing activities as directed. Platform and user management Support drafting and lead implementation of user and survey management best practices that keep JED's data secure, as directed by the Product Manager, with additional guidance from Chief Technical Officer and Senior Data Analyst as needed. Workflow documentation Document solutions, processes, and platform configurations so that knowledge accumulates in the organization rather than residing with any individual contributor. Skills, Knowledge & Expertise Required: - Keen attention to detail - Strong commitment to service and quality - Excellent communication skills - Natural curiosity and a growth mindset (learn and problem solve) - Comfort performing basic data manipulation in Google Sheets, Excel, or similar Preferred: - Experience using Qualtrics (strongly preferred) - Experience configuring surveys or assessments - Experience managing or administering data in a web-based environment - Experience with basic QA testing - Backlog health — active tasks are triaged, prioritized, and progressing; backlog size reflects genuine future work rather than accumulated neglect - Turnaround time — faster resolution of bugs and enhancement requests from program staff and partners - Freed product and data capacity — measurable reduction in platform management tasks assigned to or completed by the Product Manager and Senior Data Analyst - Platform governance — consistent, documented systems for user management and data security in place and maintained - Documented workflows — solutions and processes documented so that knowledge accumulates in the organization

Company Description Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it. We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you Job Description About the Role Fully Remote - PST We are seeking an Enterprise Technical Support Engineer with strong experience in API support, integrations, and custom technical solutions, ideally within the Insurance domain. This role is critical in supporting enterprise customers who rely on APIs, data integrations, and custom-built workflows. You will act as a technical expert and liaison, helping customers design, troubleshoot, and optimize their integrations while delivering a high-touch, white-glove support experience. Operating effectively in a global support model, partnering with teams and customers across multiple time zones, including Australia You will work cross-functionally with Product, Engineering, and Sales to ensure our platform integrates seamlessly into customer ecosystems and delivers maximum value. Key Responsibilities - Serve as the primary technical point of contact for enterprise customers leveraging APIs and integrations - Troubleshoot and resolve API-related issues, including authentication, performance, data discrepancies, and errors - Support custom integrations and customer-built solutions, diagnosing issues across systems and services - Manage and prioritize complex support cases, with a focus on integration and data flow challenges - Collaborate with Engineering to escalate, reproduce, and resolve bugs in APIs and custom implementations - Provide technical guidance and best practices for API usage, architecture, and implementation - Monitor and support critical customer workflows and integrations, ensuring reliability and performance - Lead premium support engagements for enterprise customers with complex technical environments - Contribute to API documentation improvements, developer guides, and knowledge base content - Create technical content (videos, guides, examples) to improve developer onboarding and adoption - Ensure SLA adherence and high-quality support delivery across all assigned cases - Partner cross-functionally to improve proactive support, observability, and integration reliability - Mentor team members on API troubleshooting and integration support best practices - Assist with onboarding and training of new Technical Support Engineers - Continuously develop expertise in APIs, integrations, and distributed systems - Assist with escalated cases, triaging and resolving complex technical challenges. - Meet individual KPIs. Qualifications Key Requirements - 5+ years in Technical Support, with a focus on API support and integrations - Strong experience troubleshooting REST APIs, web services, and distributed systems - Experience supporting enterprise customers with custom implementations - Familiarity with authentication methods (OAuth, API keys, tokens) - Experience working with logs, monitoring tools, and debugging techniques - Experience in Insurance or other enterprise SaaS environments preferred - Bachelor’s degree in a field related to Computer Science, Engineering, Data Science, or GIS Skills/Experience - Strong understanding of HTTP protocols, request/response cycles, and error handling - Ability to read and work with JSON, XML, and structured data formats - Working knowledge of Python, JavaScript, or similar languages for debugging and testing APIs - Experience using tools like Postman, cURL, or similar API testing tools - Strong problem-solving skills across multi-system integrations - Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders - Familiarity with remote sensing, photogrammetry, and aerial imagery applications is a plus Additional Information Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

• Take ownership of complex customer environments • Mentor junior team members • Drive the reliability of Hadoop and Spark-based data processing systems • Collaborate closely with customer engineering teams to deliver high-throughput Hadoop and Spark applications • Solve complex data challenges during migration and upgrades • Ensure reliability and optimise post-migration system performance

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Global Support Organization is the foremost interface between Ping and our valued customers and partners. We operate a follow-the-sun, multi-site, model. We work with our partners and customers twenty-four hours a day on services that affect both their workforce and customers. We help our customers to be successful in the application, administration, and maintenance. You will report to the Team Manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees. You Will: - Assist with escalated customer engagements - Investigate issues and queries using the existing bodies of knowledge and test labs - Manage customer expectations - Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems - Actively participate in our community system (public facing Q&A) - Contribute to our knowledge base - Participate in on-call rotation You Have: - Technical proficiency with PingAM, PingDS, PingGateway, PingIDM - Linux-based and Windows server OS management - SAML/OAuth/OIDC - Lightweight Directory Access Protocol (LDAP) and Directory Services - Networking inc Load Balancers, Firewalls, IP, DNS - PKI, X.509 certificates - Internet Protocols (HTTPS/SSL/TLS etc) - You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers - Experience with APIs (knowledge of REST and SCIM) - Experience with scripting languages (JavaScript/TypeScript) - Experience with Xcode and Android Studio - Experience with iOS (Swift) and Android (Kotlin/Java) - Experience with devops deployments Salary Range: $80,000 - $100,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: - A company culture that empowers you to do your best work. - Employee Resource Groups that create a sense of belonging for everyone. - Regular company and team bonding events. - Competitive benefits and perks. - Global volunteering and community initiatives Our Benefits: - Generous PTO & Holiday Schedule - Parental Leave - Progressive Healthcare Options - Retirement Programs - Opportunity for Education Reimbursement - Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.