• Contributes to the dental Medicare product portfolio, conducting market analysis and driving new product development • Provides expertise and thought leadership, contributing to strategic planning, market research, and cross-functional collaboration • Drives innovation, evaluates performance, and ensures regulatory compliance, playing a pivotal role in guiding the organization's growth and success • Ensures accurate administration and management of all dental plans • Defines requirements and multi-year roadmaps across multiple products/offerings • Leads an annual competitive analysis to benchmark competitor plan designs • Creates annual competitive insights slide deck and presents findings to senior leadership • Analyzes and monitors legislative, industry and competitive developments throughout the year • Translates competitive and market insights into product portfolio recommendations • Collaborates with Actuarial to share plan options and assumptions • Develops clear recommendation materials and presents proposals to Medicare leadership • Performs data analysis using claims, membership, and other operational datasets • Defines reporting requirements, key metrics/KPIs, and recurring dashboards to monitor product performance • Synthesizes large and complex datasets into clear insights and recommendations • Partners with the Group team to understand market needs • Supports the Bid Cycle to finalize approved product/plan offerings • Serves as a subject matter expert within product management and development • Prepares and delivers presentations and written updates • Provides guidance to develop policies and procedures • Monitors plan administration to ensure compliance with internal standards • Identifies opportunities for continuous improvement

• Define and own the roadmap for a virtual assistant driven application interface, including conversational experiences, agent capabilities, and workflow automation • Lead the evolution of HSI’s MCP, including context management, memory, orchestration, and service integrations • Translate company strategy and customer needs into differentiated AI-driven product capabilities • Partner with engineering and data teams to design AI-powered features leveraging LLMs, RAG, and agent-based systems • Define product requirements including system behavior, prompts, guardrails, and evaluation criteria • Drive execution through agile development cycles, maintaining a well-prioritized backlog of features and experiments • Establish and monitor key AI performance metrics (e.g., accuracy, task success, latency, cost, hallucination rates) • Lead experimentation efforts to improve model outputs, workflows, and user experience • Partner with data teams to define feedback loops, data requirements, and opportunities for fine-tuning or optimization • Leverage AI tools to accelerate core PM workflows, including requirements documentation, backlog refinement, and internal communications • Rapidly prototype product concepts—especially conversational flows and AI interactions—to validate ideas early • Use AI to synthesize customer feedback, support data, and usage patterns into actionable insights • Continuously evaluate and adopt new AI tools to improve product development speed and decision-making • Conduct user research and analyze customer workflows to identify high-impact AI opportunities • Partner closely with engineering, UX, data science, and go-to-market teams to deliver cohesive solutions • Serve as an internal advocate and subject matter expert for AI-driven product capabilities

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team. About the job Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards. Responsibilities In this role, you’ll: - Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories - Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics - Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap - Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth - Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS - Proven track record of leading successful product launches and driving product strategies - Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes - Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders - Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals - Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges - Experience with the cloud, APIs, communications, and/or enterprise software - Bachelor in Computer Science, Engineering, or equivalent practical experience Desired: - Experience building products/services related to APIs, developer experience - Experience working in a regulated ecosystem Location - This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. Compensation Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.00 - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00 - Based in the San Francisco Bay area, California: $183,960.00- $228,700.00 - This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until April 24,2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories • Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics • Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap • Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth • Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.