• Design success for a portfolio of enterprise and strategic customers throughout their lifecycle. • Lead strategic conversations with customers to align our platform as a solution to their business challenges. • Serve as a confident subject matter expert as it relates to the SecurityScorecard platform. • Manage the gross and net retention of your portfolio; including forecasting and efficient execution. • Work with CS and Sales VPs to continuously improve the customer journey.

Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Day-to-day - Own the health and success of your customers from go-live through to renewal and expansion - Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy - Use data insights to track client health, and forecast and mitigate risk of churn - Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers - Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently - Contribute to the scalability of the customer success team through documentation and process optimization What we're looking for - Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts - Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail - Influence product, success, support, and sales teams to get things done - Enjoy working in a fast-paced environment and have strong project management and communication skills - Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence - Articulate the value proposition of a technology platform to meet client needs - Comfortable collaborating with both technical and business teams - BA/BS - Domain knowledge of retail, e-commerce, or logistics is a plus - Previous start-up experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. Narvar Pay Range $125,000—$175,000 CAD Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

• End-to-end implementation & project management • Customer success & customer retention • Value enhancement & growth • Regional collaboration & strategy • Voice of the Customer

• As our Client Success Manager you’ll be at the heart of building and nurturing long-term, strategic relationships with enterprise clients. • Partner closely with clients to ensure they achieve their goals through our services, acting as the bridge between their needs and our internal teams. • Drive client satisfaction, retention, product adoption, and advocacy, making a tangible impact on both their success and ours. • Translate complex client goals into long-term success strategies that align outcomes, mitigate risk, and accelerate adoption across global workforces. • Own executive-level relationships (CHROs, CFOs, VPs, Global Mobility leaders) and guide strategic business reviews, steering committees, and multi-stakeholder planning sessions. • Partner with commercial teams to lead renewal strategies, strengthen forecasting accuracy, and proactively identify upsell and growth opportunities. • Develop a deep, holistic understanding of Safeguard Global’s services and educate clients on advanced capabilities, roadmap innovation, and best practices to increase adoption and ROI. • Support detailed scoping and solution design to ensure seamless transitions from opportunity to live revenue with a high probability of success. • Oversee end-to-end governance of complex client portfolios, maintaining compliance with contractual commitments and service standards. • Analyze patterns of risk across countries, service lines, and stakeholders, proactively addressing issues before they impact performance. • Maintain accurate Salesforce CRM records, ensuring clear visibility of client KPIs, portfolio health, and growth indicators.