Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Day-to-day - Own the health and success of your customers from go-live through to renewal and expansion - Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy - Use data insights to track client health, and forecast and mitigate risk of churn - Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers - Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently - Contribute to the scalability of the customer success team through documentation and process optimization What we're looking for - Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts - Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail - Influence product, success, support, and sales teams to get things done - Enjoy working in a fast-paced environment and have strong project management and communication skills - Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence - Articulate the value proposition of a technology platform to meet client needs - Comfortable collaborating with both technical and business teams - BA/BS - Domain knowledge of retail, e-commerce, or logistics is a plus - Previous start-up experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. Narvar Pay Range $125,000—$175,000 CAD Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

• End-to-end implementation & project management • Customer success & customer retention • Value enhancement & growth • Regional collaboration & strategy • Voice of the Customer

• As our Client Success Manager you’ll be at the heart of building and nurturing long-term, strategic relationships with enterprise clients. • Partner closely with clients to ensure they achieve their goals through our services, acting as the bridge between their needs and our internal teams. • Drive client satisfaction, retention, product adoption, and advocacy, making a tangible impact on both their success and ours. • Translate complex client goals into long-term success strategies that align outcomes, mitigate risk, and accelerate adoption across global workforces. • Own executive-level relationships (CHROs, CFOs, VPs, Global Mobility leaders) and guide strategic business reviews, steering committees, and multi-stakeholder planning sessions. • Partner with commercial teams to lead renewal strategies, strengthen forecasting accuracy, and proactively identify upsell and growth opportunities. • Develop a deep, holistic understanding of Safeguard Global’s services and educate clients on advanced capabilities, roadmap innovation, and best practices to increase adoption and ROI. • Support detailed scoping and solution design to ensure seamless transitions from opportunity to live revenue with a high probability of success. • Oversee end-to-end governance of complex client portfolios, maintaining compliance with contractual commitments and service standards. • Analyze patterns of risk across countries, service lines, and stakeholders, proactively addressing issues before they impact performance. • Maintain accurate Salesforce CRM records, ensuring clear visibility of client KPIs, portfolio health, and growth indicators.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. As a Customer Success Manager, you will be responsible for high-level relationship management and you will act as the client liaison during delivery of Mission Cloud services. You are responsible for client satisfaction, maintaining client communication and the overall management of the client relationship. You will also grow the client relationship by identifying new business opportunities. This position is 100% remote with up to 10% travel. Responsibilities - Manage a suite of Mission Cloud customers: understand their goals and build success plans with service milestones, risks, and metrics, with periodic reviews from manager - Ensure customer contractual requirements are met - Present Success Plans to showcase Mission Cloud's service value and discuss customer concerns or opportunities - Facilitate customer renewal and customer concession negotiations to ensure long-term adoption of Mission Cloud services - Be a customer advocate with Mission Cloud internally; represent customer interests to the Mission Cloud team and bring customer feedback to Service Delivery and Product - Troubleshoot and provide solutions for customer issues and escalations, including discussing billing, invoices, and Mission Cloud services, escalating as necessary - Facilitate cross-departmental communication about customer issues, including calls with leadership - Identify cross sell/up sell opportunities, present on new or upcoming services to customers, and ensure correct teams are engaged - Track customer satisfaction and take steps to reduce the risk of churn; help support Mission Cloud’s overall Net Promoter Score (NPS) - Maintain knowledge of current Mission Cloud services; understand how services work and how they interact with each other - Keep CRM system updated to illustrate engagement levels and Mission Cloud's value add Requirements - Experience working in customer success or a related function, such as B2B sales and account management, especially in technical consulting or SaaS industries preferred - Ability to be a customer advocate in a high-growth business environment - Ability to manage customer agreements including renewal cycles as well as cross-sell and upsell opportunities - Ability to give presentations to internal and external audiences through Google Slides or Powerpoint - Ability to work in a customer service oriented environment - Ability to travel (less than 10%) - AWS Cloud Practitioner certification (required within 60 days of employment) CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. We make technology work so people can do great things.     CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.