Support Specialist Overview As a Support Specialist, you will be a crucial point of contact for our customers, providing expert application support and ensuring their satisfaction. You'll handle complex inquiries, contribute to our knowledge base, and act as a vital link between our customers and internal teams, helping to maintain strong relationships and drive continuous improvement. What you will be doing - Provide prompt, professional, and courteous assistance to customers via phone, email, chat, or in-person. - Address customer inquiries, complaints, and requests, ensuring customer satisfaction and positive experiences. - Maintain in-depth knowledge of the company’s products or services to provide accurate information and guidance to customers. - Stay updated on product updates, promotions, and new offerings to inform and assist customers effectively. - Identify and resolve customer issues, complaints, or concerns in a timely and efficient manner. - Collaborate with other departments (e.g., technical support, billing) to resolve complex problems and provide solutions. - Actively listen to customers to gather feedback on their experiences and suggest improvements to products, services, or processes. - Document customer feedback and report recurring issues or trends to management for further action. - Accurately enter customer data and interactions into the company’s customer relationship management (CRM) system or database. - Ensure that all customer interactions are logged and tracked for follow-up and service improvements. - Identify issues that require escalation and ensure they are passed on to the appropriate team or supervisor for resolution. - Follow up with customers after escalation to ensure their concerns have been addressed. - Build and maintain strong relationships with customers by providing exceptional service and personalized attention. - Ensure customer loyalty by ensuring satisfaction with every interaction, fostering trust, and encouraging repeat business. - Work with other customer service representatives and departments to share knowledge, solve problems, and ensure smooth service delivery. - Contribute to team meetings or training sessions to discuss challenges and share best practices. - Follow company policies and procedures for handling customer inquiries, complaints, and orders to ensure consistency and compliance. - Stay informed about any changes in policies, products, or services to accurately communicate information to customers. - Perform other tasks and assignments as needed. What we are looking for - 1+ year(s) of customer service experience in a technical environment or relevant experience. - Proven problem-solving abilities. - Proven verbal skills and exceptional written skills. - Experience in technical documentation. - Ability to multi-task effectively. Benefits - 3 weeks' vacation and 5 personal days - Comprehensive medical, dental, and vision benefits starting from your first day - Employee stock ownership and RRSP/401k matching programs - Lifestyle rewards - Remote work and more About Harris Computer Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! - We empower our employees to make a difference - We have an award-winning culture - We offer opportunity to learn - We are financially strong and we are owned by the largest software company in Canada (CSI) - We have fun! Follow us on social media to learn more about our company values, culture and initiatives! - Instagram: @weareharris - LinkedIn: Harris Computer Salary Range The hiring range for this role is $22 to $25 USD per hour. Final compensation will be based on experience, skills, market conditions, and internal equity.

Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe. At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers. Position Overview: The Contracts Specialist serves the Alternative Fuels division as one of the main points of contact between operators, finance, engineering, project managers, customers, vendors, and other company business units for all aspects of contract administration. Responsible for managing the integrity of project contracts submitted to finance and overseeing the full process of procurement requisitions, contract submission (new contracts, amendments, and change orders) through customer and subcontract setup. This position functions as the gateway to recording and maintaining contractual financial data in finance and accounting systems and will assist with procurement of goods and services, providing supply chain support and problem resolution for invoice discrepancies in a timely manner. The Contracts Specialist reports to the Senior Procurement Manager. Responsibilities: - Serve as one of the main points of contact between operators, finance, engineering, project managers, customers, vendors, and other company business units for all aspects of contracts administration. - Function as the gateway to recording and maintaining contractual financial data in finance and accounting systems and assist with procurement of goods and services, providing supply chain support and problem resolution for invoice discrepancies in a timely manner. - Manage the integrity of project contracts submitted to finance and oversee the full process of contract submission (new contracts, amendments, change orders) through customer billing set up. - Participate and contribute to the full contract management life cycle process from early involvement with developing the scope of work, RFP process, contract negotiation, contract award, contract maintenance, through contract closeout. - Collaborate with Operations to draft and process customer contracts and change orders. - Collection, compliance review, and tracking of insurance certificates for contracts. - Coordinate with project managers on contract process, documentation, scope clarification schedules and pricing. - Maintain contractual records and documentation for all projects, including but not limited to receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports, other related documents and materials. - Administer and manage Company project subcontractor contracts and performance: coordinate the process of procurement, development, and administration of commercial and government contracts and the selection of subcontractors. - Administer subcontracts by securing and maintaining contractual obligations (examples: Insurance Certificates, Performance & Payment Bonds, W-9s, Lien Waivers, Daily Reports). - Assist Accounts Payable by receiving and verifying accuracy of subcontractor and vendor invoices. Communicating and updating invoice status with vendor. - Interface with MS Dynamic accounting system and workflow/document management system to ensure accurate documentation for organizational use and drive toward continuous process efficiency and improvement. - Prepare and properly file all purchasing related documentation. Document the procurement package in accordance with department policies and procedures. - Maintain accurate and timely status on all purchase orders and keep appropriate departments informed of any problems or potential problems that may cause late shipments. - Confer with vendors to obtain product or service information such as price, availability, and delivery schedule. - Assist with vendor data management, setup new vendors and ensure proper documentation is in place in accordance with policies and procedures. - Drive cost reduction. - Ensure appropriate systems of internal control and review; document policies and procedures ensuring compliance with all internal controls procedures. - Identify opportunities for efficiency and collaborate internally to implement and monitor progress toward continuous process improvement. - Perform other duties as required. Minimum Qualifications: - Associates Degree or equivalent experience. - Minimum 3 years’ procurement and or contract administration experience focusing on industrial/ commercial/ large scale and complex engineering or construction projects. - Ability to implement a concrete working knowledge of types of contract forms and appropriate use. Additional Qualifications: - Extremely detail-oriented with ability to track multiple projects managed by multiple project managers. - Demonstrated commitment to customer service including adaptability, flexibility, teambuilding, and the ability to respond quickly to assist with problem resolution. - Proven ability to effectively collaborate with colleagues at multiple management and business unit levels and locations. - Strong verbal, written, computer, financial data, and customer-focused communication and presentation skills, including demonstrated experience utilizing accounting software. - Strong organizational skills with proven ability to follow through on multiple tasks and priorities. - Valid Driver License in good standing, issued by resident state required. - Travel required. The anticipated salary range for this role is $77,000 - $111,500 per year (presented in good faith). In addition to base pay, employees receive a comprehensive benefits package, such as health insurance, retirement plans, and paid time off, and may be eligible for performance incentives, bonuses, commissions, or equity, depending on the role. Actual pay will depend on factors such as internal equity, skills, experience, education, certifications, and location. This range supports our commitment to pay transparency and compliance with applicable laws. Compensation may vary by work location, including remote arrangements. We disclose salary ranges and benefits in all required external and internal postings and will provide further details upon request at any stage of the hiring process. Applications are accepted on a rolling basis until the position is filled. #LI-HP1 Ameresco challenges the brightest, most talented, and creative individuals in the industry by providing an environment that fosters initiative and achievement. We are proud of our comprehensive and competitive employee benefits, including people-oriented insurance, investment, and incentive plans. All official communications from Ameresco will originate from an @ameresco.com email address. Any correspondence from other domains should be regarded as fraudulent. Please report any suspicious activity to the platform where the issue was encountered. For further inquiries or concerns, please contact us at 1-866-AMERESCO Ameresco is an Equal Opportunity Employer.

At Clario , part of Thermo Fischer , is seeking a Contracts Specialist to support the creation, review, and management of a wide range of commercial agreements that enable our global teams to operate with clarity, speed, and confidence. In this role, you will support end‑to‑end contracting activities—including drafting, reviewing, coordinating legal input, managing documentation, and ensuring adherence to Clario’s contracting standards. This position is ideal for detail‑oriented contracting professionals who thrive in a fast‑paced environment and enjoy collaborating across functions. What We Offer - Competitive compensation and incentives - Comprehensive benefits that support security, flexibility, and well‑being - Engaging employee programs - Remote/hybrid working technology and strong onsite facilities What You’ll Be Doing - Independently create, review, and negotiate Confidential Disclosure Agreements (CDAs), Work Orders (WOs), Start‑Up Agreements (SUAs), and Letters of Intent (LOIs) in alignment with Clario contracting standards. - Perform legal review of Change Orders (COs) as required. - With senior oversight, support review and negotiation of Master Service Agreements (MSAs), Stand‑Alone Agreements (SAAs), Quality Agreements, and Data Privacy Agreements (DPAs). - Manage and track escalations to Subject Matter Experts (SMEs) for terms outside Clario contract standards or Playbook guidance. - Review legal language and provide summaries or interpretive guidance as needed. - Update, monitor, prioritize, and manage all assigned Salesforce cases. - Enter key legal terms, data, and documents into Salesforce with strong attention to detail. - Monitor centralized team email inboxes and take appropriate actions. - Maintain an organized, compliant file structure for approvals, drafts, and executed agreements. - Review, track, load, save, and communicate electronic signatures in accordance with Clario standards. - Support updates to Commercial Contracts Quick Reference Guides (QRGs) and process flows. - Participate in departmental and cross‑functional projects as assigned. - Assist with client audits and regulatory inspections as required. - Participate in team and departmental meetings. - Assist with training new staff members. - Provide support for special projects assigned by management. - Maintain compliance with Clario SOPs and corporate training requirements. What We Look For - Bachelor’s degree or equivalent combination of education and contracting experience. - Minimum 3+ years of commercial contracting or related experience, including experience with complex and/or non‑standard agreements. - Experience in the pharmaceutical, CRO, healthcare, or clinical trial environment preferred. - Ability to work effectively in a fast‑paced, multi‑tasking environment with minimal supervision. - Proficiency in Microsoft Office applications, including intermediate Word and basic Excel. - Strong organizational skills, attention to detail, and ability to meet deadlines. - Excellent interpersonal, communication, and client‑interaction skills. - Ability to work collaboratively in a team and independently as an individual contributor. At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.

Develop and cultivate productive relationships with providers, retail chains, strategic partners, and their staff. Elevate providers’ understanding of industry standard credentialing requirements, leveraging team knowledge and resources. Establish relationships with providers to obtain required regulatory information and manage all aspects of the providers’ initial and ongoing credentialing requirements Use independent judgment to ensure that documentation complies with appropriate state regulations Oversee and manage assigned files in the CVO partner’s system Track in-progress credentialing files, identify and collect missing documents to ensure timely completion of the credentialing process for new and existing providers, and ensure that state regulatory standards are met Research, analyze, and resolve complex credentialing issues and escalations, coordinating with internal and external business partners when needed, in order to meet compliance requirements Use analytical and investigative skills to collect, evaluate, and compile information from regulatory reporting agencies, legal documents, and the provider to support the explanation of provider sanctions and/or malpractice claims Compile required information for the Credentialing Committee in a clear and complete format that allows the Committee to render its decision on the provider’s application Exercise critical thinking and analytical skills in the initial entry and maintenance of provider data, ensuring the integrity of all shared provider information Escalate issues to the appropriate business areas and drive solutions when applicable Gather and assess necessary provider information for the legal department to support the Dispute Resolution Process for providers denied at the Committee or terminated from the network Compose professional and concise correspondence to providers, retail chains, and office staff Demonstrate a broad knowledge of the organization's strategic direction to achieve growth objectives and operational goals Act as an internal resource for business partners Job Specifications Typically has the following skills or abilities: Bachelor's Degree in a related field; in lieu of degree, 4 years of functional experience Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict, experience in handling and resolving escalated issues Demonstrated advanced communication, influencing, and problem-solving skills Experience working directly with providers and staff on credentialing policies and procedures Regularly exercise discretion and independent judgment in the performance of job duties Demonstrated ability to identify problems and provide creative solutions Strong attention to detail, multi-tasking, organizational skills, and customer service skills Proven ability to balance provider needs with corporate objectives Ability to work independently and in a team environment #LI-VENTURES Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $80,253.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.