rater8

Join rater8, voted a Great Place to Work™ by its employees since 2022! As a Senior Support Specialist, you'll be a foundational part of our Client Support team, ensuring our software runs smoothly from the moment a new client is onboarded throughout their journey with us. This is a chance to use your technical skills to directly impact the online reputation and profitability of medical practices across the country. If you're energized by solving technical puzzles and thrive on being the go-to expert, looking to grow into being a leader of the team and who makes clients successful, this role is for you. You'll report to the Client Support Director and be at the heart of delivering the high level of customer satisfaction rater8 is known for. What you’ll do We need someone with a technical foundation who is eager for growth and thrives in an independent, problem-solving environment. - Experience: 2-4 years of proven technical support experience, ideally in a B2C SaaS product environment, preferably in SaaS healthcare tech. - Technical Toolkit: You are comfortable running SQL queries for database investigations and manipulating data using Excel. You have a strong ability to quickly pick up new technical concepts, especially software integrations. A nice-to-have is experience using AI tools along with Microsoft 365. - Problem Solver: A strong knack for troubleshooting complex software applications and systems. - Communication: Excellent written and verbal communication and interpersonal skills for professional and clear client interactions. - Foundation: A Bachelor's degree in a related field (like Computer Science or Information Technology) or equivalent professional experience. - Independent Drive: A commitment to high-quality support, a strong attention to detail, and the ability to work independently to manage and prioritize complex tasks effectively. - Familiarity: Experience using ticketing systems. We use Zendesk. - Growth Mindset: You are proactive and genuinely interested in a fast-track career path with tremendous opportunity for professional growth. - Technical Leadership & Mentorship: Act as a leader within the team by guiding others, influencing outcomes, and stepping into ownership in high-impact or ambiguous situations. - Other Duties as Assigned What you’ll bring This isn't just about closing tickets; it's about being a strategic partner and problem-solver for our healthcare clients. - Be the Client Champion: You are the primary, friendly voice for our customers, jumping in to address their technical questions, requests, and issues with speed and professionalism. - Master the Technical Challenge (Tier 2+): Dive deep into complex, software-related issues. You’ll diagnose, troubleshoot, and provide thoughtful, step-by-step solutions and custom analyses when required for strategic accounts. When a challenge is tough, you'll figure out the answer, sharing and collaborating with our cross-functional teams to nail the fix. - Lead the Launch: Play a key role in bringing new clients online! You'll handle all the front-end implementation work, including application configuration, setting up users, photo uploads, and identifying the correct review sites. - Own the Product Knowledge: Become a true expert in rater8’s software, its integrations, and its capabilities. You'll use this knowledge to help clients seamlessly integrate our system with their existing and new platforms. - Strategic Collaboration: Work closely with several departments to provide the best experience for customers. - Shape the Future: You'll be the "voice of the customer," collecting crucial feedback and identifying common issues that directly inform our product development team, enhancing software usability and reliability. - Technical Leadership & Growth: Act as a technical leader and peer mentor in resolving complex Tier 2+ software challenges, supporting colleagues with challenging department-type tickets, and serving as the "voice of the customer" to inform product development and enhance usability. - Leadership Potential & Expertise: Bring demonstrated leadership experience—either by informally leading peers or supporting a small team—while consistently driving team success beyond your individual role. - US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California. Compensation - The expected salary range for this position is $68,000 to $75,000 annually. Actual compensation will be based on a candidate’s skills, qualifications, and years of relevant experience. What You’ll Get - Smart, intellectually curious, creative, supportive, and overall awesome colleagues! - We are 100% fully remote! Work from anywhere in the U.S. with reliable Wi-Fi, within PST–EST time zones. Employees must be physically located in the U.S.; working outside the U.S. requires prior approval from leadership. - Medical, dental, and vision benefits - Discounted pet insurance - Unlimited PTO after 60 days of employment - 401(k) after six months with company match - Competitive salary - Fast-track career advancement with a high-growth, Great Place to Work™ certified organization - rater8 is a “bring your own device” company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines About rater8 rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. The rater8 Visibility Engine (raVE) effortlessly gathers authentic reviews and real-time feedback from verified patients to drive sustainable practice growth, all with the support of award-winning customer service. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees. rater8 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Join rater8, voted a Great Place to Work™ by its employees since 2022! Join rater8, the healthcare industry’s leader in reputation management, and become a vital part of a high-growth, Great Place to Work™ certified team. We empower over 25,000 healthcare providers and hospitals to drive sustainable practice growth by effortlessly gathering authentic patient reviews and real-time feedback. If you're ready to be a client consulting partner and thrive in a 100% fully remote environment, this is your opportunity. As a Client Success Manager, you will report to the CSM Team Manager (Small Business) and serve as a critical part of our client consulting teams. What you’ll do - Strategy & Value: Develop the agenda and consultative strategy for high-impact client Strategy Consult (QBR) meetings. You will conduct these meetings for rater8 clients, shadow experienced CSMs, and demonstrate the ongoing value of rater8 products. - Client Partnerships: Build strong rapport and confidence with clients, becoming their trusted advisor on use of our products. Provide an outgoing, enthusiastic, and confident demeanor while supporting them. - Data & Adoption: Analyze and present results and data to clients during Strategy Consult meetings. You'll also demo new features and encourage client adoption. - Seamless Support: Ensure smooth operations by personally managing, completing, and/or delegating support inquiries. This includes creating clear, concise, and compelling client communications that uphold rater8's reputation and detailed internal notes when delegating support tickets. - Embrace other essential tasks as assigned. What you’ll bring - 2 to 3 years of experience as a Client Success Manager or in a relevant position. - Is an Exceptional Communicator: You are a great and confident, well-spoken communicator. You are comfortable speaking with all levels of clients and employees, embodying a natural, conversational style that clearly and concisely represents rater8's platform. Friendliness and strong listening skills are non-negotiable. The ability to express technical concepts in layman's terms on the fly is essential. - Is a Confident Problem Solver: Able to think on your feet. - Is Detail-Oriented: Highly organized and focused on details. - Is Inquisitive and Analytical: Naturally curious, excited about data, and ready to dig into results. - Is Tech-Savvy: Interested in cool software and able to easily learn new technology. You have solid skills in Microsoft Office and Google Workspace, especially Excel/Sheets. - Holds a Bachelor’s degree or equivalent experience; past consulting, education, or support experience is a plus. - US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California. Compensation - The expected salary for this position is $62,500 to $65,000 annually. Actual compensation will be based on a candidate’s skills, qualifications, and years of relevant experience. What You’ll Get - Smart, intellectually curious, creative, supportive, and overall awesome colleagues! - We are 100% fully remote! Work from anywhere in the U.S. with reliable Wi-Fi, within PST–EST time zones. Employees must be physically located in the U.S.; working outside the U.S. requires prior approval from leadership. - Medical, dental, and vision benefits - Discounted pet insurance - Unlimited PTO after 60 days of employment - 401(k) after six months with company match - Competitive salary - Fast-track career advancement with a high-growth, Great Place to Work™ certified organization - rater8 is a “bring your own device” company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines About rater8 rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. The rater8 Visibility Engine (raVE) effortlessly gathers authentic reviews and real-time feedback from verified patients to drive sustainable practice growth, all with the support of award-winning customer service. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees. rater8 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Join rater8, voted a Great Place to Work™ by its employees since 2022! As our Implementation & Integration Specialist, you’ll be on the front lines, ensuring our cutting-edge product is seamlessly deployed for new and existing clients. This role manages the entire implementation lifecycle, meeting client needs, and delivering the excellent customer experience rater8 is known for. Join us and help drive growth as a rapidly growing healthtech innovator. What you’ll do - Be the Project Champion: Lead the full technical onboarding journey to bring new clients live, including implementation, setup, and ensuring a first-time service launch. Adapt communication style to match the technical prowess of the client contacts being worked with to ensure client satisfaction and efficient use of time. - Drive Seamless Integration: Partner directly with client IT contacts to analyze and implement system interfaces with PMs/EHRs. Proactively maintain existing interfaces and prevent/resolve outages to keep customer systems up and running. - Tier 2 Technical Support & Growth: Act as a higher-level technical resource for shared support tickets, efficiently troubleshooting and coordinating prompt resolutions. You will be proactive, with a clear desire to grow and take on more technical work. - Collaboration & Projects: Serve as a proactive bridge across rater8 teams (Sales, Client Success, Support, Finance, and Development) to ensure smooth handoffs and shared success. Take on quality-of-life process improvements and projects as time permits. - Communicate with Clarity: Keep clients and internal partners consistently updated with clear, proactive project status reports. - Elevate Our Process: Continuously identify and champion opportunities to refine our processes, contributing to rater8's best practice documentation. - Embrace other essential tasks as assigned. What you’ll bring We're looking for a driven, detail-oriented, self-starter who thrives in collaboration and on seeing implementation, integration, and projects through to success. If you have a passion for technology and client experience, you'll fit right in! - A background in Business, Information Systems, Project Management, or a related field (Bachelor’s degree preferred) or equivalent real-world experience. - 0 to 3 years of proven experience in software implementation, technical onboarding and integrations, project coordination, or a client success-focused role. - A versatile, self-managing critical thinker who is open, willing to learn, and has a strong desire to grow and proactively take on work, even when not explicitly assigned. - A solid grasp of software implementation and system integration processes—you know how things connect! - Outstanding communication skills, able to adapt your style to any audience when leading calls. - The ability to manage multiple projects simultaneously. - A natural technical aptitude and the excitement to quickly master new systems. - US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California. Preferred Skills - Bonus Points: Familiarity with Windows, Zendesk, SQL, and/or Postman. Compensation - The expected salary range for this position is $60,000 to $68,000 annually. Actual compensation will be based on a candidate’s skills, qualifications, and years of relevant experience. What You’ll Get - Smart, intellectually curious, creative, supportive, and overall awesome colleagues! - 100% remote, work from anywhere you have WiFi - Medical, dental, and vision benefits - Discounted pet insurance - Unlimited PTO after 60 days of employment - 401(k) after six months with company match - Competitive salary - Fast-track career advancement with a high-growth, Great Place to Work™ certified organization - rater8 is a “bring your own device” company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines About rater8 rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. The rater8 Visibility Engine (raVE) effortlessly gathers authentic reviews and real-time feedback from verified patients to drive sustainable practice growth, all with the support of award-winning customer service. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees. rater8 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. rater8 participates in E-Verify. As part of this program,we provide ‘Notice of E-Verify Participation’ and the ‘Right to Work’ information to all employees.

Join rater8, voted a Great Place to Work™ by its employees since 2022! Join rater8, the healthcare industry’s leader in reputation management, and become a vital part of a high-growth, Great Place to Work™ certified team. We empower over 25,000 healthcare providers and hospitals to drive sustainable practice growth by effortlessly gathering authentic patient reviews and real-time feedback. If you're ready to be a client consulting partner and thrive in a 100% fully remote environment, this is your opportunity. As a Client Success Manager, you will report to the CSM Team Manager (Mid-Market) and serve as a critical part of our client consulting teams. What you’ll do - Strategy & Value: Develop the agenda and consultative strategy for high-impact client Strategy Consult (QBR) meetings. You will conduct these meetings for rater8 clients, shadow experienced CSMs, and demonstrate the ongoing value of rater8 products. - Client Partnerships: Build strong rapport and confidence with clients, becoming their trusted advisor on use of our products. Provide an outgoing, enthusiastic, and confident demeanor while supporting them. - Data & Adoption: Analyze and present results and data to clients during Strategy Consult meetings. You'll also demo new features and encourage client adoption. - Seamless Support: Ensure smooth operations by personally managing, completing, and/or delegating support inquiries. This includes creating clear, concise, and compelling client communications that uphold rater8's reputation and detailed internal notes when delegating support tickets. - Embrace other essential tasks as assigned. What you’ll bring - 3 to 4 years of experience as a Client Success Manager or in a relevant position. - Is an Exceptional Communicator: You are a great and confident, well-spoken communicator. You are comfortable speaking with all levels of clients and employees, embodying a natural, conversational style that clearly and concisely represents rater8's platform. Friendliness and strong listening skills are non-negotiable. The ability to express technical concepts in layman's terms on the fly is essential. - Is a Confident Problem Solver: Able to think on your feet. - Is Detail-Oriented: Highly organized and focused on details. - Is Inquisitive and Analytical: Naturally curious, excited about data, and ready to dig into results. - Is Tech-Savvy: Interested in cool software and able to easily learn new technology. You have solid skills in Microsoft Office and Google Workspace, especially Excel/Sheets. - Holds a Bachelor’s degree or equivalent experience; past consulting, education, or support experience is a plus. - US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California. Compensation - The expected salary range for this position is $65,000 to $70,000 annually. Actual compensation will be based on a candidate’s skills, qualifications, and years of relevant experience. What You’ll Get - Smart, intellectually curious, creative, supportive, and overall awesome colleagues! - We are 100% fully remote! Work from anywhere in the U.S. with reliable Wi-Fi, within PST–EST time zones. Employees must be physically located in the U.S.; working outside the U.S. requires prior approval from leadership. - Medical, dental, and vision benefits - Discounted pet insurance - Unlimited PTO after 60 days of employment - 401(k) after six months with company match - Competitive salary - Fast-track career advancement with a high-growth, Great Place to Work™ certified organization - rater8 is a “bring your own device” company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines About rater8 rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. The rater8 Visibility Engine (raVE) effortlessly gathers authentic reviews and real-time feedback from verified patients to drive sustainable practice growth, all with the support of award-winning customer service. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees. rater8 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.