As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements. Responsibilities: • Proactively support the onboarding process for new customers. • Address and resolve a broader range of customer inquiries and issues. • Assist with customer renewals and upselling opportunities. • Monitor and analyze customer performance and engagement data. • Provide intermediate-level training and guidance to customers. • Ensure implementation schedules, targets, and budgets are met. • Collaborate with internal teams on customer feedback to improve products/services. • Document detailed customer interactions and updates in CRM. • Identify potential areas for service/product improvement based on customer feedback. • Maintain and enhance strong client relationships. Skills: • Enhanced Communication: Improved verbal and written communication capabilities. • Intermediate Problem-Solving: Ability to tackle a wider range of issues. • Analytical Skills: Basic analytical skills to track and interpret customer data. • Technical-Technical Proficiency: Stronger understanding of products/services. • Advanced CRM: More proficient use of CRM tools for streamlined customer management. • Customer Focus: Deepened empathy and focus on customer needs. • Collaboration: Enhanced team collaboration and coordination. • Feedback Implementation: Ability to implement customer feedback effectively. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $34,300.00 - $57,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Deine Aufgaben: - Führe, coache und entwickle das Customer Success Team - und hilf damit deinem Team (und unseren Kunden), ihr volles Potenzial zu entfalten - Übernimm die Verantwortung für den gesamten Customer Lifecycle - vom reibungslosen Onboarding bis hin zu erfolgreichen, langfristigen Partnerschaften - Entwickle datenbasierte Strategien, um Kundenbindung, Erfolg und Wachstum zu steigern - Erkenne Trends frühzeitig, handle schnell und verwandle Kündigungsrisiken in Erfolgsgeschichten - Arbeite eng mit Product, Customer Success Solutions und Marketing zusammen - Lass unsere Community durch Kundenevents und Austauschformate lebendig werden - Steuere Ressourcen und Budgets deines Teams effizient Das bist du: - Fundierte Erfahrung im Customer Success Management im SaaS- oder e‑Mobility‑Umfeld - Starke Führungserfahrung kombiniert mit Hands‑on‑Mentalität - Ein echtes Scale‑up‑Mindset - du bewegst dich gerne in einem dynamischen Umfeld, das schnell wächst und manchmal auch etwas chaotisch ist - Fließendes Englisch und Deutsch in Wort und Schrift - (Nice to have) Erfahrung mit Charge Point Management Systemen (CPMS) und/oder internationalen Kunden Das bieten wir: - Remote First: Ob Homeoffice, deutschlandweite co-working Spaces oder moderne Zentrale in Köln - wir decken alle Arbeitsformen ab. - Gut ausgestattet: Damit es dir im Homeoffice an nichts fehlt, stellen wir die passende Hardware zur Verfügung. Nach der Probezeit erhältst du zusätzlich ein Budget für ergonomisches Arbeiten von zu Hause. - Flexibilität: Bei uns kannst du deine Arbeitszeit flexibel gestalten: Mit einer Kernarbeitszeit von 9:00 bis 12:00 Uhr hast du Freiraum, um Beruf und Privatleben entspannt zu vereinen. Mit unserem Workation Worldwide Programm kannst du bis zu 60 Arbeitstage im Jahr ortsunabhängig arbeiten - jetzt weltweit innerhalb von ±4 Stunden zur deutschen Zeitzone. - ⁠Erholung & Auszeiten: Du profitierst von 32 Urlaubstagen pro Jahr. Zusätzlich sind Heiligabend und Silvester komplett arbeitsfrei. Mit unserem Culture Day kannst du außerdem einen für dich persönlich wichtigen Tag frei nehmen - ganz bewusst und individuell. - Firmenweiter Bonus: Unser Shared Success Plan stärkt eine gemeinsame Ergebnisorientierung, indem der Unternehmenserfolg transparent und fair mit allen geteilt wird. - Benefits à la carte: Mit Probonio gestaltest du deine Benefits jeden Monat neu: Nutze dein Budget für Essenszuschüsse, Kita-Zuschüsse, Gutscheine oder buche dein Urban Sports Club Abo - ganz flexibel per App. - Mobilität & Nachhaltigkeit: Über FINN JobAuto kannst du dein eigenes E-Fahrzeug zu attraktiven Konditionen leasen. Zusätzlich profitierst du von Bikeleasing. - Teamgeist: Unsere Teams treffen sich einmal im Tertial persönlich zu Brainstorming, Workshops und natürlich zu unseren beliebten Sommer- und Winterfeiern. - Gesund im Job: Wir unterstützen dich mit Urban Sports Club, Life Coaching Programmen und weiteren Angeboten, damit du fit und stressfrei durch den Arbeitsalltag kommst. - Dog-Friendly Headquarters: Dein vierbeiniger Freund ist im Büro herzlich willkommen -- bring deinen Hund einfach mit zur Arbeit! - Und noch mehr: 20 % Zuschuss zur betrieblichen Altersvorsorge, Zugang zu unserem attraktiven Rabattportal und viel Spaß(!) - "Spark joy together" ist nicht umsonst eine unserer Firmenwerte. Art der Beschäftigung Vollzeit, 40 Stunden, unbefristet Lust Teil des Teams zu werden? Du begegnest spannenden, abwechslungsreichen Aufgaben und Herausforderungen, denen du dich in einem kreativen Team stellst. Dabei hast du viel Spielraum, dich persönlich zu entfalten. Wir freuen uns auf deine Bewerbung! Alle Menschen sind bei uns willkommen, unabhängig von Geschlecht / geschlechtlicher Identität, Behinderung / Beeinträchtigung, Nationalität, ethnischer Herkunft, Religion / Weltanschauung, Alter, sexueller Orientierung. Hauptsache, du passt zu uns.

Welcome to MIC Medical Imaging! At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physicians across the communities we serve. We are an innovator in the healthcare industry, a recipient of the consumer choice award for business excellence, and a talent destination for over 500 team members. Our staff are passionate about improving the healthcare journey for patients and their family members, and proudly support local organizations working towards the same goal. If you are looking for a meaningful career opportunity, our organization could be the perfect fit! Medical Transcriptionist/Editor Location: Remote Position Type: Part-Time FTE: 0.5 FTE (with the opportunity for additional hours) Status: Permanent Department: Clinic Support Travel Required: No About MIC Medical Imaging MIC Medical Imaging is a leader in diagnostic imaging services, committed to delivering exceptional patient care and innovative healthcare solutions. We are seeking a detail-driven Medical Transcriptionist/Editor to join our clinic support team where your expertise ensures clear, precise, and clinically accurate reports that support exceptional patient care. Role Overview As a Medical Transcriptionist/Editor, you will accurately transcribe/edit medical reports and documentation from audio recordings made by radiologists. This role ensures all patient records are clear, complete, and compliant with confidentiality and healthcare regulations. Strong attention to detail and knowledge of medical terminology are essential. Key Responsibilities - Edit and analyze medical documents such as diagnostic imaging reports - Transcribe medical dictation from Radiologists - Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dictation, and clarify inconsistencies - Flag reports requiring attention to Radiologists as needed - Carry out assigned workload, maintaining turnaround times as set by MIC - Formats reports according to established guidelines - Demonstrates an understanding of the medical and legal implications and responsibilities related to the transcription of patient reports - Daily radiologist QA as assigned Qualifications - Education: Medical Transcription diploma/certificate - Experience: Medical transcription experience is an asset. - Skills: - - Computer and software skills - Analytical thinking skills - Attention to detail Core Competencies - Medical Terminology - Strong understanding of anatomy, physiology, and pathology relevant to diagnostic imaging. - Transcription Software & EHR/EMR systems used in clinics - Fast and accurate typing skills (60+ WPM) with excellent listening and comprehension abilities. - Time Management: capable of handling high-volume and urgent report turnaround - Communication skills: ability to collaborate with radiologists and clinic staff. - Confidentiality Why Join MIC? You’ll be part of a team and company that values patient-centred care. We offer a remote work environment, competitive compensation, flexible scheduling and opportunities for professional growth. Apply Today! Applications must include: - Resume & Cover Letter For further information regarding the Medical Transcriptionist/Editor position, please contact Linda Jouan. Posting closes May 1, 2026. The MIC Story MIC Medical Imaging is Canada’s largest radiology partnership, with more than 100 radiologist physicians and over 500 technologists and support staff. MIC serves the greater Edmonton area, offering a wide range of diagnostic imaging services, including x-ray, ultrasound, MRI, CT, and more. MIC is an expert and trusted partner to Edmonton and surrounding area. MIC Medical Imaging Radiologists play an essential role in 17 Edmonton area hospitals and community health centres. We are proud to extend the same expert level of diagnostic imaging to practitioners and patients through our 15 community-based clinics in Edmonton, St. Albert, Ft. Saskatchewan and Sherwood Park. We boast the largest group of sub-specialized radiologists in the province, unique work environments, state-of-the-art equipment, learning and development training, career advancement opportunities, and more. MIC is committed to supporting local organization such as the United Way, Mercy Ships Imaging Excellence Starts with Healthy, Engaged Employees Our people form the foundation for imaging excellence and are the reason practitioners, patients, hospitals, and professional sports teams like the Edmonton Oilers trust us with their medical imaging needs. We take care of our employees, so that they will take care of our patients. At MIC, we provide: Competitive compensation Flexible work commitments to accommodate life changes (i.e. full time, part time, casual) Comprehensive health and dental coverage Vacation allocated on years of services Employer-sponsored pension program (RPP) Professional learning and development opportunities Supports to improve the physical and mental health of our employees Vacation Purchase-Sell Program: provide increased flexibility and support the changing lifestyle needs of our employees Recognition events including an annual staff holiday party, site celebrations, and social events for staff and their families. MIC Medical Imaging is an equal opportunity employer committed to diversity in the workplace. If you are passionate about health care and possess the knowledge, skills, and experience we are looking for, please submit your application today. Please note only qualified individuals selected for an interview will be contacted. Thank you for considering MIC Medical Imaging during your career search. What are you waiting for? Jump-start your career at MIC Medical Imaging. Apply today!

• Partner proactively with regional CSMs and account teams to drive customer value, including identifying opportunities to deepen adoption, recommending best practices, and demonstrating advanced features and integrations across the full product portfolio. • Provide expert technical guidance on strategic initiatives, such as architecture reviews, integration planning, roadmap alignment, and enabling customers to achieve key business outcomes. • Collaborate on customer success plans, executive business reviews, and health checks to highlight technical wins, mitigate risks, and surface expansion opportunities. • Assist in unblocking "stuck" support cases, product bugs, or enhancement requests by serving as a liaison to internal teams (Engineering, Product Management, Support) to expedite resolution and ensure clear communication back to the customer. • Engage directly in customer conversations when technical depth is required (e.g., deep-dive workshops, troubleshooting sessions), always in coordination with the CSM. • Prioritize work within your assigned region while maintaining flexibility to support high-priority escalations across regions as needed. • Actively coach and mentor CSMs through knowledge transfer, enabling them to handle increasingly complex technical discussions independently and reducing future escalations. • Document key interactions, solutions, playbooks, and customer-proof best practices to enrich internal knowledge resources and elevate overall team technical competency. • Collaborate closely with CSM leadership and the Technical Success team to align on priorities, share regional insights, and continuously improve processes.