Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience. Responsibilities and Duties - Develop and nurture relationships with selected accounts for successful campaigns. - Be a trusted advisor and expert in our DemandFactor offerings. - Work with internal experts to deliver excellent campaign leads and ensure clients are happy. - Collaborate with the Sales team from proposal to delivery, addressing options and integrations. - Manage account documentation, including reports and recommendations. - Handle post-sale account management, fostering growth through great customer service. Qualifications - Excellent written and verbal communication skills with a strong connection to customer success. - Minimum two years of account management or customer service experience preferred. - Highly organized and detail-oriented, able to handle over 30 clients effectively. - Ability to thrive collaboratively in a team and independently with minimal supervision. - Strong problem-solving skills, with the ability to engage and interact with internal teams. - Logical thinking to diagnose and resolve issues, recognizing when escalation is needed. - Comfortable learning various software, from MS Office (Excel) to CRM systems. - Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment

Join rater8, voted a Great Place to Work™ by its employees since 2022! Join rater8, the healthcare industry’s leader in reputation management, and become a vital part of a high-growth, Great Place to Work™ certified team. We empower over 25,000 healthcare providers and hospitals to drive sustainable practice growth by effortlessly gathering authentic patient reviews and real-time feedback. If you're ready to be a client consulting partner and thrive in a 100% fully remote environment, this is your opportunity. As a Client Success Manager, you will report to the CSM Team Manager (Mid-Market) and serve as a critical part of our client consulting teams. What you’ll do - Strategy & Value: Develop the agenda and consultative strategy for high-impact client Strategy Consult (QBR) meetings. You will conduct these meetings for rater8 clients, shadow experienced CSMs, and demonstrate the ongoing value of rater8 products. - Client Partnerships: Build strong rapport and confidence with clients, becoming their trusted advisor on use of our products. Provide an outgoing, enthusiastic, and confident demeanor while supporting them. - Data & Adoption: Analyze and present results and data to clients during Strategy Consult meetings. You'll also demo new features and encourage client adoption. - Seamless Support: Ensure smooth operations by personally managing, completing, and/or delegating support inquiries. This includes creating clear, concise, and compelling client communications that uphold rater8's reputation and detailed internal notes when delegating support tickets. - Embrace other essential tasks as assigned. What you’ll bring - 3 to 4 years of experience as a Client Success Manager or in a relevant position. - Is an Exceptional Communicator: You are a great and confident, well-spoken communicator. You are comfortable speaking with all levels of clients and employees, embodying a natural, conversational style that clearly and concisely represents rater8's platform. Friendliness and strong listening skills are non-negotiable. The ability to express technical concepts in layman's terms on the fly is essential. - Is a Confident Problem Solver: Able to think on your feet. - Is Detail-Oriented: Highly organized and focused on details. - Is Inquisitive and Analytical: Naturally curious, excited about data, and ready to dig into results. - Is Tech-Savvy: Interested in cool software and able to easily learn new technology. You have solid skills in Microsoft Office and Google Workspace, especially Excel/Sheets. - Holds a Bachelor’s degree or equivalent experience; past consulting, education, or support experience is a plus. - US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California. Compensation - The expected salary range for this position is $65,000 to $70,000 annually. Actual compensation will be based on a candidate’s skills, qualifications, and years of relevant experience. What You’ll Get - Smart, intellectually curious, creative, supportive, and overall awesome colleagues! - We are 100% fully remote! Work from anywhere in the U.S. with reliable Wi-Fi, within PST–EST time zones. Employees must be physically located in the U.S.; working outside the U.S. requires prior approval from leadership. - Medical, dental, and vision benefits - Discounted pet insurance - Unlimited PTO after 60 days of employment - 401(k) after six months with company match - Competitive salary - Fast-track career advancement with a high-growth, Great Place to Work™ certified organization - rater8 is a “bring your own device” company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines About rater8 rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. The rater8 Visibility Engine (raVE) effortlessly gathers authentic reviews and real-time feedback from verified patients to drive sustainable practice growth, all with the support of award-winning customer service. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees. rater8 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Strategic Customer Growth Lead – Digital Health Italy is responsible for driving the adoption, deployment, and commercial growth of Digital Health solutions across Italy. Reporting to the Digital Health Leader Western Europe, this role combines business development, clinical workflow integration, and operational execution to ensure digital health solutions are successfully implemented and scaled within hospital environments.Key Responsibilities Business Growth & Market Development - Drive adoption and revenue growth of digital health and remote patient monitoring solutions - Build and manage opportunities with hospitals and healthcare providers - Support evaluation projects and convert pilots into commercial deployments Solution Deployment & Strategic Customer Growth - Ensure successful implementation and adoption of digital health solutions at customer sites - Develop and execute customer growth plans aligned with clinical and operational goals - Track program performance through KPIs and regular customer reviews - Provide guidance on deployment and operational best practices Clinical Workflow Integration - Work closely with clinicians and hospital teams to integrate solutions into clinical workflows and patient pathways - Support use cases such as pre-operative assessment, peri-operative monitoring, and post-discharge follow-up - Translate clinical needs into value-based business cases and scalable implementations Stakeholder Engagement - Build relationships with hospital leadership, clinicians, IT teams, and procurement stakeholders - Lead customer workshops, training sessions, and implementation activities - Ensure alignment between internal teams and customer expectations throughout project delivery Qualifications - Bachelor’s or Master’s degree in Business, Healthcare Management, Biomedical Engineering, or related field - 3-5 years experience in healthcare, medical technology, or digital health - Experience working with hospital systems and clinical stakeholders - Strong understanding of clinical workflows and healthcare environments - Experience coordinating cross-functional teams and managing complex customer projects - Excellent communication and stakeholder engagement skills - Fluent Italian and English - Willingness to travel up to 50% - Clinical background (e.g., nursing or allied health) is considered an advantage Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 66,000.00 EUR - 99,000.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

• Develop deep relationships with stakeholders to provide best practices, guidance, and strategic roadmaps for workforce transformation. • Partner with customers to define clear success criteria and business outcomes, then proactively track and report on progress against those objectives. • Act as the internal voice of the customer, translating user needs and feature requests into actionable insights for the O’Reilly Product and Engineering teams. • Drive rapid 'Time-to-Value' by leading structured onboarding sessions that move customers from initial login to active, habitual usage. • Conduct live training, webinars, and feature demonstrations to ensure users are leveraging the latest platform capabilities. • Use data and analytics to monitor account health, identify low-engagement areas, and execute plays to get customers back on track. • Partner closely with Strategic Account Managers to provide the 'Success perspective' for account planning and help identify potential growth areas based on usage trends. • Serve as the lead point of contact for navigating and resolving critical customer situations, ensuring a seamless experience across all O'Reilly departments.