The AVP of RCM Operations holds end-to-end accountability for the strategic direction, operational performance, and financial success of Health System revenue cycle engagements (front, middle and back office). This role serves as the executive-level bridge between global delivery teams and client leadership. The AVP is responsible for driving quality, compliance, and multi-million dollar revenue targets while leveraging AI, automation, and lean process design to maintain a competitive market advantage. Essential Job Functions - Establish and direct goals, policies, and procedures for the RCM and HIM service lines to ensure alignment with the organization’s strategic plan. - Manage budgeted revenue targets, margins, and expenses for large-scale global operations ($10–$15M ACV). - Partner with Client Success and Sales teams to identify cross-sell opportunities within existing accounts and support the expansion of the business unit. - Provide management oversight for large-scale global teams (India, Philippines, Colombia, etc.), ensuring resources are aligned to meet or exceed client requirements. - Pinpoint and monitor key value drivers including Cash Collection, AR Days, Denials, Net Promoter Score (NPS), and Accuracy/Quality targets. - Lead the re-engineering of workflows and the deployment of "Lean" principles to eliminate waste and maximize productivity across the front-to-back office continuum. - Partner with IT to evaluate and implement AI-enabled coding, RPA (Robotic Process Automation), and advanced analytics to gain competitive advantages and improve operational efficiency. - Develop the support frameworks and reporting tools necessary to enable rapid scaling and executive-level visibility. - Act as the Revenue Cycle Subject Matter Expert (SME) during monthly/quarterly executive business reviews (EBRs) with high-value health system clients. - Ensure all global operations strictly adhere to HIPAA, HITECH, and Federal/State regulatory requirements, as well as specific client contract mandates. Key Success Indicators/Attributes - Ability to prioritize and multi-task in a fast paced, changing environment. - Demonstrate strong organizational skills and be detail oriented. - Ability to self-motivate and self-direct. - Ability to achieve set goals and deadlines. - Demonstrate strong time management skills. - Demonstrate excellent leadership, mentoring, and interpersonal skills. - Demonstrate the ability to analyze and problem solve. - Demonstrate strong commitment to team environment. - Ability to collect, create, and research complex or diverse information and act/plan accordingly. - Experience budgeting and monitoring financial indicators. - Ability to maintain professionalism when interacting with internal and external customers. - Ability to draft presentations using PowerPoint and present information to large groups. - Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook). Required Education and Experience - Minimum of 10 to 12 years of progressive leadership in Revenue Cycle Management (RCM) or HIM, with at least 5 years in a second-line leadership role (managing other managers). - Expert-level knowledge of acute healthcare operations across the entire continuum. - Proven experience managing global delivery centers and large, remote workforces. - Demonstrated success in managing large-scale client accounts ($10M+ ACV) with a focus on contingency-based models and performance-driven outcomes. - Bachelor’s degree in business, HIM, or a related field. Preferred Education and Experience - Master’s degree. - Experience implementing AI/Automation tools within a high-volume RCM environment. Supervisory Responsibility Yes, this role provides leadership and management oversight to a vertical hierarchy including Directors, Managers, Supervisors of RCM, and the broader global operations staff (QA Insurance Reps, Insurance Reps, Patient Account Reps, Billers, and Payment Posters). Work Environment This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend work. Travel Travel required; up to 20% Additional Eligibility Qualifications None required. Security Access Requirements In addition to the specific security access required by the employee’s client engagement, the employee will have access to the Omega Healthcare systems set forth in the “Standard Manager” profile. Microsoft Office ADP Oracle Reviewmate E3- Supervisors, Managers, Office Employees Standard Manager Standard Access is determined by client need and granted by their supervisor and the Audit Implementation Manager Equal Employment Opportunity: Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories. Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at employeerelationsus@omegahms.com. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may perform other duties as assigned.

Reports To: Head of Global Medical Operations About This Role: The Associate Director, Global Medical Operations provides operational oversight within Global Medical Affairs and partners closely with global and regional medical teams. This role supports the planning and execution of key medical activities, including global advisory boards, global congress activities, medical insights infrastructure, grants and giving governance, external expert engagement, digital medical solutions, and key internal medical meetings. This is a hands-on, execution focused role that ensures seamless coordination and high-quality delivery across Medical Operations. We’re looking for a collaborative, adaptable professional who thrives in a fast paced, emerging biotech environment—someone who can juggle priorities, pivot quickly, and build strong cross functional relationships. What You'll Do: - Lead planning and execution of Global Advisory Boards, with support from a local vendor and in collaboration with Legal/Compliance, ensuring compliant business needs assessment review, logistics coordination, cross border regulatory requirements, contracting, FMV alignment, and final insights documentation - Partner with Global Scientific Communications to oversee end-to-end global congress logistics—including booth operations, symposia support, onsite coordination, and operational deliverables—across an annual schedule of 3–4 global congresses. - Partner with IT to manage the global insights process and digital framework, enabling structured insights capture, analysis, dashboard reporting, and cross functional dissemination across all regions to support global strategy development. - Support Global Grants & Giving governance, including review workflows, due diligence documentation, and compliance alignment. - Provide operational support for External Expert Engagement, in collaboration with Legal/Compliance, ensuring FMV standards, compliant contracting, and tracking of local regulatory requirements. - Partner with IT to collaborate and operationally support digital medical initiatives, including SharePoint governance, dashboard development, process optimization, and workflow automation. - In conjunction with Global Medical Training, manage logistics and operations for the All Medical Summit Meetings twice annually, ensuring seamless planning, cross functional coordination, and high quality execution. - Partner closely with Finance, Legal/Compliance, IT, Global Scientific Communications, and regional medical teams to ensure integrated, compliant, and efficient execution of medical operations. - Contribute as a hands on, collaborative member of the Global Medical Operations team, fostering a culture of teamwork, transparency, and operational excellence. Required Skills: - Bachelor’s degree required. - 8-10 years in Medical Affairs or Medical Operations; emerging biotech experience strongly preferred. - Demonstrated hands-on experience executing medical operations activities. - Strong understanding of global medical compliance, HCP engagement standards, FMV principles, and congress operations. - Experience collaborating extensively with Legal/Compliance, Finance, IT, Global and Scientific Communications. - Proven ability to multitask, adapt quickly, and operate effectively in a fastmoving, environment. - Excellent communication, organizational, and project management skills. - A collaborative, solutions-oriented working style and the ability to build strong, positive relationships across teams. Preferred Skills: - Emerging biotech experience strongly preferred. Additional Information: The base compensation range for this role is: $207,000 - $240,000. Compensation is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. This role is eligible to participate in the Company’s Long-Term Incentive Plan (LTIP), providing the opportunity for equity grants in the form of restricted stock units that vest over time to align your success with the Company’s long-term growth. Part and Full Time Benefits Eligibility - Medical, Dental, Vision insurance - 401(k) - Associate assistance program - Employee discounts - Referral program - Early access to earned wages for hourly associates (outside of CA) - Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility - Paid Time Off - Paid holidays - Company provided life insurance - Adoption benefit - Disability (short and long term) - Flexible Spending Accounts - Health Savings Account - Optional life and dependent life insurance - Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan - Tuition reimbursement Base pay in range will be determined by applicant’s skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Brookdale is a Great Place to Be: - Gracious hospitality and neighborliness for our residents and families. - Home-like feel and all-around comfort for residents and visiting family members. - Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings. - Industry leader in clinical care. - Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. - Extensive corporate support including a robust training program.

Role Description Nous recherchons actuellement un(e) Head of Operations très structuré(e) et orienté(e) exécution pour prendre en charge l’ensemble des opérations post-vente. Il s’agit d’un poste clé, au cœur de l’organisation, destiné à un profil capable de structurer, optimiser et scaler les opérations dans un environnement en forte croissance. En tant que Head of Operations, vous êtes responsable de l’ensemble du cycle post-vente — de la signature jusqu’à l’installation, la satisfaction client et l’encaissement. Vous êtes le pilier opérationnel de l’entreprise, garant(e) de la fluidité des opérations, de la performance des équipes et de l’amélioration continue des process. - Management & Leadership - Encadrer et piloter une équipe de Customer Success Managers (CSM) - Structurer le fonctionnement de l’équipe avec des objectifs clairs et des KPIs - Instaurer une culture de performance et d’exécution - Optimisation & Structuration des process - Concevoir, mettre en place et améliorer en continu les processus opérationnels - Standardiser et automatiser les workflows post-vente - Identifier les points de friction et déployer des solutions scalables - Pilotage des opérations post-vente - Superviser l’ensemble des étapes administratives et opérationnelles : - Déclarations préalables en mairie (DP) - Démarches de conformité (Consuel) - Raccordement au réseau - Mise en place de la batterie virtuelle - Gestion et coordination des sous-traitants pour l’installation - Expérience client - Superviser l’ensemble de la relation client post-vente - Garantir un haut niveau de satisfaction et de rétention - Gérer les situations complexes ou sensibles - Facturation & encaissement - Piloter les processus de facturation et de recouvrement - Assurer la fiabilité et la fluidité des opérations financières - Collaborer avec les équipes financières pour optimiser la visibilité du cash-flow Qualifications - Très structuré(e), rigoureux(se) et organisé(e) - Fort esprit opérationnel avec une capacité d’exécution élevée - Expérience dans la mise en place et la scalabilité de process - Capacité à gérer plusieurs flux opérationnels en parallèle - Excellentes compétences en management et leadership Requirements - Excellente maîtrise des CRM (HubSpot, Salesforce ou équivalent) - Forte appétence pour les outils, l’automatisation et les systèmes - Approche data-driven et analytique Important Si vous ne parvenez pas à postuler via Join, merci d’envoyer directement votre candidature par email à : n.tajouri@herreraheadhunters.com