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Key Accounts Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2006H1B No SponsorCompany SiteLinkedIn

Location

New Jersey

Posted

56 days ago

Salary

$83K - $108K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Key Accounts Manager

iRhythm Technologies, Inc.

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment. • Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency. • Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. • Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance. • Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.). • Act in a timely manner to resolve customer issues. • Provide continuous evaluation of processes and customer workflow. • Suggest new methods to create efficiencies through improved processes and additional technology. • Leverage iRhythm regional expertise as necessary. • Manage, onboard, and support assigned accounts. • Attend and support key customer meetings and sales Quarterly Business Review sessions. • Establish and maintain strong relationships with accounts and the internal sales organization. • Lead or participate in strategic initiatives within assigned accounts. • Conduct in-person account management initiatives as needed. • Monitor and communicate key performance trends across assigned accounts. • Work to develop action plans to improve account performance.

Job Requirements

  • Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
  • At least 3 years in a sales, account management or customer success role supporting large or complex accounts.
  • Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment.
  • Self-directed and proactive.
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
  • Exceptionally collaborative, highly responsive, flexible, and adaptive.
  • Must be willing to travel to Regional and National internal meetings.
  • Must be willing to travel 30% or higher depending on the needs of the customer within assigned market.

Benefits

  • medical, dental, and vision insurances (all of which start on your first day)
  • health savings account employer contributions (when enrolled in high deductible medical plan)
  • cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
  • travel reimbursement for medical care
  • noncontributory basic life insurance & short/ long term disability
  • emotional health support for you and your loved ones
  • legal / financial / identity theft/ pet and child referral assistance
  • paid parental leave
  • paid holidays
  • travel assistance for personal trips
  • competitive PTO
  • 401(k) (with company match)
  • Employee Stock Purchase Plan
  • pet insurance discount
  • unlimited amount of Linked In Learning classes

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