Title: Mandarin / English Customer Support Agent Location: Kuala Lumpur, Kuala Lumpur, Malaysia As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers. About you - You speak Mandarin at an advanced level (minimum C1) and English at an Intermediate level (B2 minimum). - You are located in Malaysia. - You are interested in E-commerce, consumer electronics, and customer satisfaction. - You are always open to working with new technologies and products. - You are a fast learner, take the initiative and excel at troubleshooting. - You have a dedicated quiet workspace located within your residence. - (Optional) Experience in a Customer service environment is a plus. Technical requirements - A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally - A minimum of 8 GB RAM - Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer - An Intel Core i5-8260U or better - An Integrated Graphics card. - A smartphone usable for two-factor authentication that runs at least: - Android 10.0 or newer - Apple iOS 16.0 or newer We offer - The flexibility to work 100% remotely with no wasted commute time and travel costs - A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients - A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness - Innovative digital tools and comprehensive training, with access to our library of online training courses - Various learning and career development initiatives throughout the year - Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few About 5CA We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

Role Description We are looking for a strong, experienced full-time Customer Support Associate to join our growing team. This is an important role within the operations team with opportunities to grow within the organization. - Understanding Cozymeal’s services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Our goal is a same-day, one-call resolution. - Provide support to customers and respond to inquiries through multiple channels including phone, chat, and email, in line with company standards for communication. - Assist our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication. - Working closely with other departments to resolve any issues or questions. - Other projects/duties as assigned. Qualifications - 4+ years of experience in a customer service role. - Professional with excellent verbal and written communication skills. - Positive attitude and a willingness to learn and grow in the position. - Ability to be resourceful and responsive. - Strong interest or experience in the culinary world. - Ability to work efficiently and distraction-free in a home office environment. - Proficient in Google Suite and Excel. - Experience working with a CRM. Requirements - Hours: anytime between 6:00 AM and 9:00 PM PST. Benefits - Work anywhere in the world (we are a 100% remote team). - Competitive pay. - Opportunity to grow within the organization to a leadership role. - Opportunity to learn from some of the best in the industry. - Great work environment with a strong and friendly team of co-workers. Location Worldwide. This is a fully remote role and qualified candidates from anywhere in the world can apply for this role.

Title: Bilingual Customer Service- Spanish Speaking Part-time Location: Rexburg United States Job Description: Company Profile At Melaleuca, our mission is 'to enhance the lives of those we touch by helping people reach their goals'. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. For over 40 years, we have provided dynamic careers for thousands of team members while achieving consistent and profitable growth. We have over 4,000 team members and operate in 19 countries around the world. Overview As a Customer Service team member you are passionate about bringing the products to life for our customers and resolving any issues they may have. You will play a critical role in creating this world-class experience by answering inbound customer service calls from our customers. You'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Responsibilities - Answer calls in a professional and courteous manner with a goal of having the customer feeling "delighted" - Analyze customer situations and determine viable options that will serve them best - Accurately place telephone orders offering specials, promotions and services that help meet customers needs - Work independently and professionally Qualifications Are you: - Able to help customers in Spanish and English fluently - Flexibility is a must in this position; Full time is 20+ hours a week - Proficient in keyboarding and computer skills - Able to analyze problems - Able to work fast paced and under stress - Able to perform essential duties and responsibilities with efficiency and accuracy - Able to handle confidential information - Able to type 30+ WPM Why Melaleuca Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind. Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis-it feels more like a family than a multi-national corporation. Excellent compensation - in addition to an hourly wage, we offer comprehensive benefits for our full-time employees that include all you would expect plus some remarkable surprises, such as: - 401(k) with contribution match - Tuition Reimbursement - Company profit sharing - Longevity bonuses - $100 free Melaleuca products every month - Opportunities for pay increases and promotions - Fun company events

Title: Bilingual Customer Service- Spanish Speaking Part-time Location: Idaho Falls United States Position Type Part-time Category Customer Service/Support Shift Varies Location : City Idaho Falls Location : State/Province ID Job Description: Company Profile At Melaleuca, our mission is 'to enhance the lives of those we touch by helping people reach their goals'. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. For over 40 years, we have provided dynamic careers for thousands of team members while achieving consistent and profitable growth. We have over 4,000 team members and operate in 19 countries around the world. Overview As a Customer Service team member you are passionate about bringing the products to life for our customers and resolving any issues they may have. You will play a critical role in creating this world-class experience by answering inbound customer service calls from our customers. You'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Responsibilities - Answer calls in a professional and courteous manner with a goal of having the customer feeling "delighted" - Analyze customer situations and determine viable options that will serve them best - Accurately place telephone orders offering specials, promotions and services that help meet customers needs - Work independently and professionally Qualifications Are you: - Able to help customers in Spanish and English fluently - Flexibility is a must in this position; Full time is 20+ hours a week - Proficient in keyboarding and computer skills - Able to analyze problems - Able to work fast paced and under stress - Able to perform essential duties and responsibilities with efficiency and accuracy - Able to handle confidential information - Able to type 30+ WPM Why Melaleuca Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind. Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis-it feels more like a family than a multi-national corporation. Excellent compensation - in addition to an hourly wage, we offer comprehensive benefits for our full-time employees that include all you would expect plus some remarkable surprises, such as: - 401(k) with contribution match - Tuition Reimbursement - Company profit sharing - Longevity bonuses - $100 free Melaleuca products every month - Opportunities for pay increases and promotions - Fun company events And much more!