5CA

Title: Content Creation Specialist | English | Remote Locations: APAC (Remote); EMEA (Remote); LATAM (Remote) Albania, Algeria, Bosnia and Herzegovina, Bulgaria, Colombia, El Salvador, Ghana, Guatemala +11 more Apply now About The Job As a Content Creation Specialist (Social Media & Digital), this role will be instrumental in driving the creation of engaging, high-quality visual and video content that strengthens brand presence and enhances audience engagement across social platforms. The primary responsibility of this role is to conceptualize and deliver creative assets that align with brand strategy while supporting marketing campaigns and community initiatives. This position plays a critical role in translating brand identity into compelling digital content that resonates with target audiences and encourages interaction, particularly within fast-paced, trend-driven environments. The person will report to the Community Lead and client to ensure effective cross collaboration and support structure to achieve the desired outcome, and analysis of content and engagement. Shift: 09.00 - 18.00 CEST with Fridays and Saturdays off Responsibilities - Create visually compelling social media assets that align with the client brand and tone while maintaining strong brand consistency. - Produce and edit short-form social media videos (Reels, TikTok, YouTube Shorts) designed to drive engagement and player interaction. - Collaborate closely with the marketing, community, and game art teams to ensure creative alignment and consistency across all platforms. - Utilize AI-powered creative tools (such as Scenario, or similar) to generate, refine, and optimize visuals efficiently while maintaining high quality. - Develop templates and scalable art systems to streamline production and improve creative workflows. - Create basic motion graphics and simple animations for social media and marketing assets. - Stay up to date with design trends, player behaviors, and social media best practices to ensure content remains fresh, engaging, and relevant. - Demonstrate a strong understanding of social media content formats and trends, including vertical video (9:16), hooks, captions, and engagement-driven creative. - Contribute to creative ideation sessions and campaign concepting, from brainstorming ideas to final delivery. - Support the community team with visuals for updates, contests, and other engagement initiatives. - Work efficiently in a fast-paced environment, managing multiple tasks while meeting deadlines. About you - You are located in Algeria, Albania, Bulgaria, Bosnia and Herzegovina, Colombia, El Salvador, Guatemala, Tunisia, Ghana, India, Indonesia, Morocco, Nigeria, North Macedonia, South Africa, Sri Lanka, Panama, the Philippines, or Vietnam. - Experience as a Marketing Artist / Social Media Designer / Creative Content Artist. - Preferably, experience in video editing or motion graphics. - Advanced proficiency with Photoshop, After Effects, and other creative software. - Hands-on experience with AI-assisted creative workflows (e.g., Scenario, ChatGPT). - Understanding of social media platforms (TikTok, Instagram, YouTube) and what performs best on each. - Excellent communication skills (C1 English minimum) and a collaborative mindset. Technical requirements - A minimum internet speed of 15 Mb/s download and 15 Mb/s upload and Latency <120ms, internationally - A minimum of 8 GB RAM - Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer - A processor with a CPU Mark of at least 7368 or higher, similar to i5-8300H (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above) - A smartphone usable for two-factor authentication that runs at least: - Android 10.0 or newer - Apple iOS 16.0 or newer We offer - The flexibility to work 100% remotely with no wasted commute time and travel costs - A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients - A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness - Innovative digital tools and comprehensive training, with access to our library of online training courses - Various learning and career development initiatives throughout the year - Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few About 5CA We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

Title: Information Security Engineer [Remote] Location: Belgrade, Serbia Job Description: About the job The Information Security Engineer is responsible for designing, implementing, and maintaining security controls across the organization&rsquo;s cloud, identity, endpoint, and network environments. This role focuses on engineering secure configurations, building automation, integrating security tooling, and ensuring the ongoing protection of systems and data. The Information Security Engineer works closely with the IT & InfoSec Helpdesk, Infrastructure teams, and Development teams to architect secure solutions, conduct security assessments, and implement governance frameworks aligned to ISO 27001 and internal InfoSec policies. This role also supports complex incident response activities, assists in root-cause analysis, and ensures controls are implemented following secure-by-design principles. The shift for these positions is 08.00 - 17.00 CET/CEST with Saturday & Sunday off. Responsibilities Security Engineering & Control Implementation: - Design, implement, and maintain security controls across Azure, Entra ID, Microsoft 365, network, and endpoint environments. - Develop and maintain secure configurations, baselines, and policy frameworks using Azure Policy, Intune compliance, and conditional access. - Integrate and optimize security tools including Microsoft Defender suite, SIEM/SOAR platforms, cloud security posture management, and identity governance systems. Cloud & Infrastructure Security Architecture: - Support the design and review of cloud architectures, including secure VNet design, firewalls/NSGs, Private Link, and hybrid connectivity. - Implement key cloud security protections such as encryption, identity governance, privileged access control, and secure automation frameworks. - Partner with Cloud Engineers to codify security controls using Infrastructure-as-Code (IaC). Identity & Acess Security (Entra ID & M365): - Implement and manage identity governance: MFA, Conditional Access, PIM, RBAC, role lifecycle automation. - Review, assess, and refine authentication and access control configurations. - Conduct periodic privileged access audits and align identity practices with Zero Trust principles. Security Monitoring & Threat Engineering: - Tune and enhance SIEM/Sentinel detections, automation, and response playbooks. - Develop KQL detection queries aligned to threat behaviours and emerging attack patterns. - Improve signal fidelity across Defender platforms and integrate new data sources Incident Response & Digital Forensics Support: - Serve as technical escalation during high-severity incidents. - Perform deep-dive investigations into identity compromise, cloud misconfigurations, lateral movement, and high-risk endpoint activity. - Provide forensic artefact analysis support (logs, file metadata, registry data, process analysis). - Implement long-term remediation items and drive post-incident improvements. Vulnerability & Risk Management - Support vulnerability assessment programs across cloud, endpoints, and SaaS platforms. - &middot; Validate remediation efforts with system owners and ensure alignment to risk thresholds. - &middot; Interpret vulnerabilities based on severity, real-world exploitability, and exposure in Microsoft, cloud, and identity stacks. Compliance, Governance & ISO 27001 Alignment - Implement and maintain controls aligned with ISO 27001:2022 requirements. - Support evidence collection, audit preparation, and remediation of nonconformities. - Maintain accurate documentation including policies, baselines, runbooks, and reference diagrams. Automation, Scripting & Continuous Improvement - Build and maintain automation using PowerShell, Azure CLI, Logic Apps, and Functions. - Automate user lifecycle, security state validation, incident containment tasks, and compliance reporting. - Continuously identify opportunities to strengthen security posture through modernization, simplification, and automation. Collaboration & Knowledge Leadership - Work closely with Cloud, IT Support, Development, and Compliance teams to embed security into operational and architectural decision-making. - Mentor InfoSec Analysts and provide guidance on investigation techniques, threat identification, and control operation. - Deliver internal training, knowledge-transfer sessions, and documentation. Ticket Resolution & Request Fulfilment - Respond to and resolve incidents and requests within the agreed SLAs. - Handle user and complex incidents across Azure, AVD, and M365; drive quick MTTR and reduce ticket reopens via robust post-resolution notes and KB updates. - Fulfil service requests (e.g., resource provisioning, AVD image updates, M365 security baselines, conditional access adjustments). - Problem management: identify recurring issues, perform root-cause analysis, raise Problem records, and propose corrective/preventive actions. - Escalation management: engage vendor support only after thorough triage and data collection (logs, timelines, impacted scope). About You Required Experience - 4+ years of experience in information security engineering, cloud security, or infrastructure security roles. - Hands-on experience implementing security controls in Azure and Microsoft 365 ecosystems. - Experience with Defender for Endpoint, Defender for Cloud, Defender for Identity, and Sentinel. - Experience with secure cloud networking, identity governance, and Zero Trust principles. - Experience supporting complex incident response investigations. - Familiarity with ITIL processes (incident, change, problem). - Understanding of security frameworks (i.e. ISO 27001:2022) and data privacy regulations (i.e. GDPR). Technical Skills - Azure security architecture, governance, and configuration. - Advanced Entra ID identity governance and access control. - Endpoint and cloud threat detection (Defender suite). - SIEM/SOAR engineering (Sentinel, Logic Apps). - PowerShell, automation, and API integration. - KQL, log analysis, and detection engineering. - Infrastructure-as-Code familiarity (Bicep/ARM/Terraform). - Secure network design, segmentation, and encryption practices. Soft skills - Customer focused: prioritizing the needs and satisfaction of users and clients in every interaction. - Communication: effective communication skills to collaborate with cross-functional teams, management, and external stakeholders. - Collaborative: working effectively with cross-functional teams to achieve common goals. - Innovative: consistently seeking new ideas and approaches to solve problems and improve processes. - Problem-solving: analytical mindset to identify gaps and recommend solutions. - Adaptability: the infrastructure, security, and client landscape evolve rapidly, so adaptability is crucial. The following qualifications are mandatory: - CompTIA Security+ or similar (i.e. ISC2 Certified in Cybersecurity) - SC-300: Identity & Access Administrator The following qualifications would be advantageous: - AZ-500: Azure Security Engineer - SC-200: Security Operations Analyst - ISO 27001: 2022 Foundations

Title: Mandarin / English Customer Support Agent Location: Kuala Lumpur, Kuala Lumpur, Malaysia As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers. About you - You speak Mandarin at an advanced level (minimum C1) and English at an Intermediate level (B2 minimum). - You are located in Malaysia. - You are interested in E-commerce, consumer electronics, and customer satisfaction. - You are always open to working with new technologies and products. - You are a fast learner, take the initiative and excel at troubleshooting. - You have a dedicated quiet workspace located within your residence. - (Optional) Experience in a Customer service environment is a plus. Technical requirements - A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally - A minimum of 8 GB RAM - Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer - An Intel Core i5-8260U or better - An Integrated Graphics card. - A smartphone usable for two-factor authentication that runs at least: - Android 10.0 or newer - Apple iOS 16.0 or newer We offer - The flexibility to work 100% remotely with no wasted commute time and travel costs - A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients - A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness - Innovative digital tools and comprehensive training, with access to our library of online training courses - Various learning and career development initiatives throughout the year - Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few About 5CA We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

Title: French / English Technical Support Agent Location: EMEA (Remote) Job Description: As a Technical Support Agent at 5CA, you'll provide technical support as part of a broader international team. You'll troubleshoot customers' technical issues with their PC hardware and connectivity issues. You'll be on the frontline, answering customer queries and tickets via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best technical support for our clients and their customers. About you - You speak French at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum). - You are located in Algeria, Tunisia, or Morocco. - You are comfortable providing support via phone. - You have in-depth knowledge of PC hardware, tech, and connectivity issues - You&rsquo;re a natural troubleshooter and problem-solver - You are a fast learner, take the initiative and excel at troubleshooting - You have a dedicated quiet workspace located within your residence - (Optional) Experience in a Customer service environment is a plus. Technical requirements - A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally - A minimum of 8 GB RAM - Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer - A processor with a CPU Mark of at least 7368 or higher, similar to i5-8300H (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above) - An Integrated Graphics card. - A smartphone usable for two-factor authentication that runs at least: - Android 10.0 or newer - Apple iOS 16.0 or newer We offer - The flexibility to work 100% remotely with no wasted commute time and travel costs - A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients - A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness - Innovative digital tools and comprehensive training, with access to our library of online training courses - Various learning and career development initiatives throughout the year - Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few About 5CA We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. *As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.