Represent and promote healthcare programs and services at various community events, prepare materials for events, and assist with special projects, ensuring effective communication and customer service throughout the process.

Title: Senior Director, REMS & Specialty Pharmacy Operations Location: New York, United States Job Description: Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments.   We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways. Job overview: The Senior Director, Risk Evaluation and Mitigation Strategy (REMS) & Specialty Pharmacy Operations will lead the end-to-end operational design and execution of the REMS program and specialty distribution model supporting the launch of COMP360 in the US. This role will be responsible for translating regulatory REMS requirements and product distribution strategy into an integrated, scalable, compliant, and operationally efficient processes that enable treatment sites, patients, and internal teams to successfully navigate certification, enrolment, access, and treatment workflows. Given the complexity of COMP360 – including site-based administration, controlled distribution, and structured monitoring requirements – this leader will play a critical role ensuring that REMS execution, product distribution, and site readiness operate as a seamless system and is implemented in a way that protects patient safety while streamlining processes to enable appropriate and timely access to therapy. This position will report to the VP, Patient Engagement and will work cross-functionally with Regulatory, Pharmacovigilance, Quality, Compliance, Medical Affairs, Trade & Distribution, Commercial, and Market Access teams. The ideal candidate is a strong operator who thrives in ambiguity, can build processes from the ground up, and can effectively bridge regulatory requirements with real-world execution. Location: Hybrid in our New York City office or remote on the east coast in the United States. Approximately 20-30% travel. Reports to: VP, Patient Engagement. Roles and responsibilities (Include but are not limited to): - REMS Program Design & Operationalization: - Translate REMS regulatory requirements into operational workflows across site certification, patient enrolment, treatment documentation and monitoring - Design scalable processes that align with both regulatory expectations and real-world site workflows - Partner with regulatory and Medical to ensure fidelity to REMS requirements while enabling operational feasibility - Comfortable working in ambiguous, fast-paced launch environment - Specialty Pharmacy Operations - Oversee integration between distribution systems and REMS requirements - Site-of-care logistics - Operationalize distribution pathways - End-to-End Access & Logistics Integration - Ensure seamless coordination across REMS, product ordering and fulfilment, site scheduling readiness, identify and resolve breakdowns between patient support, distribution, and site operations, and establish clear hand-offs between functions - Cross-functional Integration: - Serve as primary REMS operational partner across Regulatory & Compliance, Pharmacovigilance, Quality, Patient Engagement, Market Access, and Commercial - Drive alignment on clear roles, responsibilities, and handoffs across functions - Excellent cross-functional collaboration and stakeholder management skills - Site and Field Engagement: - Develop REMS-related processes and materials to support site onboarding and certification, training requirements, and documentation standards - Partner with the Field Patient Access and Commercial teams to ensure REMS requirements are understood and executable at the site and patient levels - Identify and address operational barriers to site adoption and compliance - Vendor and Technology Management: - Lead management of REMS vendor and supporting technology platform/s - Oversee system design, integration, and data flow across REMS, patient access, and distribution systems - Ensure systems support accurate tracking, reporting, and audit readiness - Compliance, Monitoring & Inspection Readiness: - Establish processes for REMS monitoring and reporting, deviation tracking and escalation, and audit and inspection readiness - Partner with Compliance and Quality to ensure program operates within all regulatory requirements - Ability to balance compliance rigor with operational feasibility - Strong attention to detail with ability to manage complex workflows and systems - Launch Readiness & Continuous Improvement: - Lead REMS readiness activities for launch, including process validation, training completion, mock audits and simulations, and continuously assess program performance and implement improvements based on site feedback, field insights, and regulatory updates Candidate Profile: - Bachelor’s degree required; advanced degree (MBA, MPH, PharmD or equivalent) preferred - 8-12 years of experience in pharmaceutical or biotech industry - Direct experience supporting REMS programs, specialty pharmacy, or access operations strongly preferred - Experience in operations, patient support, access, or compliance related roles - Familiarity with trade and distribution models (eg specialty distribution, controlled distribution, or buy-and-bill environments) - Patient-centric leader who integrates compassion with operational rigor - Strong financial acumen and experience managing budgets and external partners - Data-driven decision maker with expertise in KPI development and performance optimization - Soft Skills: Deep empathy, exceptional communication skills, and the ability to navigate sensitive topics with rigour and compassion 【For NYC】Compensation Description (annually): Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work and any role at Compass, regardless of the location, is eligible for additional discretionary bonuses and equity. 【Base salary per annum】: $240,000 - $300,000 USD Benefits & Compensation: For an overview of our benefits package and compensation information, please visit "Working at Compass". Equal opportunities: Reasonable accommodation We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. Sponsorship: Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. Data Privacy: All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.

• Support and improve day-to-day agency operations • Help establish and manage carrier relationships and appointments • Oversee agent licensing, onboarding, and compliance processes • Build and improve internal workflows and processes • Track and manage timelines to ensure execution stays on track • Identify and resolve operational gaps or inefficiencies • Work closely with leadership to support overall growth

Location: Philippines Type: Full-time About HeyMax HeyMax is a fast-growing miles and rewards platform headquartered in Singapore, with operations expanding into Hong Kong and new markets across Asia. We help users earn, manage, and maximize their loyalty miles through shopping, vouchers, and partner integrations. Our team is small, moves fast, and uses AI and automation to punch above our weight. About the Role We are looking for a Support Operations Lead / Senior Executive to own and scale our customer support operations. This role reports directly to the Head of Customer Experience and is responsible for the day-to-day operational health of the support function, including SLAs, performance dashboards, escalation workflows, and process design. You will play a key role in shaping how support scales as HeyMax grows across markets. This is not a role where you inherit a fully built playbook. You will be building and improving processes, runbooks, and onboarding programs alongside a hands-on leader who is deeply involved in the function. If you thrive in environments where things are still being shaped and your contributions have outsized impact, this role is for you. What You Will Do - Own day-to-day support operations: monitor SLAs, manage escalation queues, and ensure the team consistently meets response and resolution targets. - Build and maintain performance dashboards and reporting to give leadership clear visibility into support health and team productivity. - Design, document, and continuously improve support processes, SOPs, and runbooks. Identify gaps and create structure where it does not yet exist. - Act as L2 support for complex or escalated cases, providing investigation guidance and resolution direction to frontline agents. - Serve as the connective tissue between customer support and cross-functional teams (engineering, operations, product, partners) to trace issues upstream and drive root-cause resolution. - Lead the onboarding and training of new support agents, including designing structured onboarding programs. - Partner with the automation and tooling team to identify opportunities for AI-assisted workflows, improved support tooling, and reduced manual effort. - Support expansion into new markets by adapting support playbooks, escalation paths, and SLAs for regional requirements (e.g., Hong Kong operations). - Triage and report bugs surfaced through customer tickets, ensuring clean handoff to engineering with proper context and reproduction steps. What We Are Looking For Must-haves: - 3+ years of experience in customer support, with at least 1-2 years in an operations, team lead, or supervisory capacity. - Proven experience with support platforms (e.g., Intercom, Zendesk, Freshdesk) and familiarity with ticketing workflows, SLA management, and escalation design. - Strong problem-solving ability. You investigate before you escalate. You think about why something happened, not just what happened. - Excellent written and verbal communication in English. - Based in Singapore, Malaysia, or the Philippines. Nice-to-haves: - Experience building or scaling a support function from early stage (designing processes, onboarding programs, team structures). - Familiarity with project management or issue tracking tools (e.g., Linear, Jira, Asana). - Exposure to AI/automation tools in a support context (e.g., chatbots, auto-categorization, AI-assisted responses). - Experience supporting multi-market or cross-border operations. - Background in fintech, e-commerce, or loyalty/rewards platforms. What We Value Ownership that does not wait for permission. We want someone who sees a gap, investigates it, and comes with a recommendation. Not someone who flags it and waits. A builder mindset. Our support operations are still being shaped. You will have real influence over how things are designed, from agent onboarding to escalation flows across markets. If you prefer building over maintaining, this is your role. Cross-functional instincts. Support does not operate in a vacuum at HeyMax. You will work across engineering, operations, product, and partners. We need someone who connects dots across teams and drives resolution proactively. Compensation and Benefits - Competitive salary based on experience and location. - Opportunity to earn and maximize miles through HeyMax (yes, we practice what we preach). - A small, high-trust team where your work has visible impact from day one. - Direct mentorship from leadership with deep CX and operations experience.