Title: Account Director, Senior-Enterprise Location: Remote in Arizona, New Mexico, Nevada, and Texas. Job Description: Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what's next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels. Location Allows for Work From Home in Arizona, New Mexico, Nevada and Texas. Requires at least 50% or more of time conducting sales activities outside of the office. The Main Responsibilities - Develop and maintain strategic relationships with existing and acquired customers to drive retention and growth - Create comprehensive account plans and strategies to win new business and expand existing accounts - Identify, bid on, negotiate, and close new sales opportunities to meet or exceed revenue targets - Execute cross-sell and up-sell initiatives to increase overall customer spend - Provide accurate and detailed weekly sales forecasts of pipeline opportunities - Advise sales management on customer trends, organizational changes, and recommend strategic actions - Demonstrate and leverage deep knowledge of the company's full product and service portfolio - Manage end-to-end account responsibilities, including solution design, configuration, and order processing - Oversee service delivery, performance management, and revenue recognition to ensure customer satisfaction - Balance strategic vision with tactical execution to drive value and competitive positioning What We Look For in a Candidate Basic Qualifications: - 10+ years of industry sales experience. - Minimum skills required to perform in this role. - Attention to detail with good organizational capabilities. - Ability to prioritize with good time management skills. - Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close. - Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction. - Proficient in MS office products: Outlook, Word, Excel, and PowerPoint. Preferred Qualifications: - Knowledge and understanding of the telecom industry's competitive landscape. - Experience with Salesforce.com. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: AZ NM $132,847 - $177,122 in these states: NV $139,166 - $185,552 in these states: TX Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. #LI-Remote Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen's Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Role Description The Channel Account Director, Trade will report to the Sr. Director, Head U.S. Market Access and will work collaboratively with Market Access Supply Chain & Trade colleagues to manage business relationships with Specialty Distributor, Specialty Pharmacy, Ambulatory Infusion Centers, AIC GPOs and Home Infusion providers. The objective of the position is to minimize NSP product access barriers and accentuate trade access opportunities. This role will manage transactional pull-through needs of negotiated contracts and collaborate with various internal stakeholders to optimize patient access to NSP products. This individual contributor role will work with their accounts to build KPIs & metrics and then communicate updates & insights to the NS Pharma Commercial Market Access leadership team. Essential Duties and Responsibilities: - Serve as the primary commercial relationship lead for specialty pharmacy and distribution partners, ensuring alignment between pharmacy operations, distribution logistics, and NS Pharma Patient Services program requirements. - Represent Trade/Supply Chain and Market Access leadership in specialty pharmacy and distribution partner contract negotiations, defining comprehensive operational terms, performance frameworks (KPIs/SLAs), and reporting expectations to ensure accountability and service excellence. - Partner with Trade/Supply Chain, Commercial Operations, and Finance teams to monitor product flow, gross-to-net and pricing implications, inventory visibility, distribution performance, and operational readiness across all portfolio distribution channels. - Direct high-level engagement through Leadership Summits and structured Business Reviews to ensure long-term alignment between partner operations and internal company business needs. - Collaborate with Patient Services leadership to design and implement specialty pharmacy programs, business rules, and workflows that minimize access barriers, optimize therapy initiation, and elevate continuity of care. - Serve as the operational liaison between distribution partners and internal Patient Services teams to identify and resolve access barriers impacting product dispensing, reimbursement, or patient onboarding. - Develop an extensive understanding of the customers' organizational and financial goals. - Gain vertical & horizontal stakeholder access within assigned accounts. - Work with Brand Market Access Marketing to identify and diagnose opportunities for value-added educational program development and messaging. - Collaborate with National Training Leadership & Development on any potential training opportunities or requirements with trade partners. - Contribute to rapid optimal launch access for current and launch products with a focus on Cell and Gene Therapies. - Create and maintain Strategic & Tactical Account Plans. - Maintain a high level of supply chain & trade industry business acumen. - Provide NSP leadership at industry conferences such as Asembia, among others. - Manage administrative requirements of the job. - Understand and apply Compliance Policies and Procedures (CPP). Qualifications - Demonstrated experience in large account sales management processes and skills. - Sales, Sales leadership, and/or Key Account leadership is a plus. - Demonstrated ability to establish and maintain relationships and collaborate with internal associates, and with C-Suite/key stakeholder customers. - Expertise in complex therapy distribution models, including specialty pharmacy, specialty distributor, limited distribution networks, and site-of-care dynamics supporting infused or advanced therapies. - History of participating in trade, distribution, and channel contract negotiations, including operational terms, performance standards, and risk mitigation consideration. - Understanding of basic pharmaceutical pricing concepts and Gross-to-Net dynamics, including the implications of distribution channel strategy, specialty pharmacy economics, government pricing considerations, and contractual terms that may impact product net revenue. - Demonstrated analytical ability, decisiveness, business judgement, and interpersonal influencing & people skills. Requirements - MBA and/or equivalent strongly preferred. - 10+ years of experience in the pharmaceutical industry. - 8+ years of pharmaceutical infusion product experience in areas such as IDN/hospital/HOPD systems of care-key account management, field reimbursement management, and trade account management knowledge & experience with Specialty Distributor, Specialty Pharmacy, Ambulatory Infusion Centers & AIC GPOs and Home Infusion providers. Benefits - Medical, Dental & Vision Insurance, Basic and Voluntary Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Account, Health Savings Account, and Employee Assistance Programs. - Discretionary Bonus Programs and Long-term Incentive Plan. - Retirement Savings 401k with company match. - Generous Paid Time Off, Sick Time & Paid Holidays including a paid Year-End Shutdown. - Career Development, Progression and Training. - Flexible Work Arrangement Programs.

• Lead development and execution of the Integrated Medical Affairs Plan. • Ensure strategic alignment of all Medical Affairs scientific communications materials. • Collaborate closely with Medical Affairs, Clinical Development, Commercial, Regulatory Affairs and Legal. • Champion development and execution of the cross-functional Integrated Medical Affairs Plan. • Lead execution of Medical Education programs. • Develop and execute programs for insights collection such as advisory boards. • Partner with cross-functional stakeholders to prioritize quarterly focus questions. • Develop scientific communications materials, such as slide decks and narratives. • Collaborate with Publications, Clinical Development, and Clinical Operations on publication tactics. • Identify data gaps and prioritize areas for real-world evidence generation. • Assist with Medical review of company-developed materials.

• Lead deployment of the company’s Lean operating system across manufacturing, distribution, and commercial functions • Establish and manage a Kaizen pipeline aligned to strategic priorities and value streams • Drive enterprise initiatives that improve SQDIPC performance • Embed Lean thinking and structured problem-solving to support long-term cultural transformation • Identify improvement opportunities through value stream mapping, Gemba observation, and data analysis • Develop and execute rapid improvement plans to accelerate performance • Ensure improvements are standardized, sustained, and scalable • Build organizational Lean capability through coaching, training, and mentorship • Collaborate with senior leaders (e.g., Operational Excellence, Procurement, PMO) to ensure enterprise alignment • Establish KPIs, dashboards, and governance structures to track progress