Role Description Join a collaborative Client Services team made up of dedicated professionals and supportive leaders who work together to deliver meaningful, people‑focused solutions. In this role, you’ll contribute to programs that make a real impact for our clients while partnering with diverse stakeholders across the organization. You’ll thrive in an environment that values thoughtful execution, strong relationships, and a commitment to continuous improvement. As a Client Program Specialist, you’ll play a key role in bringing memorable experiences to life: - Guide clients through their program lifecycle, helping them feel supported, informed, and confident at every stage. - Collaborate with internal teams to align timelines, resources, and deliverables so programs run seamlessly and meet expectations. - Monitor program performance and identify opportunities to enhance processes, elevate outcomes, and strengthen the overall client experience. - Serve as the central communication hub, keeping stakeholders informed and ensuring every touchpoint is coordinated and consistent. Qualifications - At least three years of client‑focused experience. - Enjoy building relationships and solving problems with empathy and clarity. - Comfortable navigating conversations and staying organized with tools like Microsoft Office. - Ability to work collaboratively in an environment that values continuous improvement. Requirements - Experience supporting client programs or service‑based accounts. - Familiarity with order fulfillment, billing, or invoicing processes. Benefits - Flexible work options. - Comprehensive benefits. - A recognition experience that celebrates your impact. - Opportunities for continuous learning and ongoing career development. Company Description At Engage2Excel, you’ll be part of a purpose‑driven culture that empowers you to do meaningful work every day. You’ll thrive in an environment designed to ignite your passion and amplify your purpose.

• Develop a portfolio-level view of Payments programs, including scope, objectives, and success metrics • Collaborate with cross-functional stakeholders to ensure technical feasibility and drive projects end-to-end • Provide leadership with clear visibility into execution status, key decisions, risks, and issues • Lead planning, execution, and delivery of large-scale, cross-functional initiatives aimed at improving engineering productivity • Identify technical dependencies and align stakeholders on mitigation strategies across quarterly and bi-annual planning cycles • Manage resource planning, risk escalation, and mitigation to ensure successful program delivery • Drive clear, consistent communication across teams and leadership to ensure accountability and timeline adherence • Define and align on success criteria with stakeholders; continuously assess and mitigate risks • Partner with engineering teams to develop and maintain high-quality internal documentation • Collaborate with leadership to implement best practices and align on Payments priorities • Track and report on key performance indicators (KPIs), highlighting risks and opportunities • Operate independently across stakeholders, maintaining focus on priorities while ensuring no critical details are missed • Build a high-trust team environment, remove blockers quickly, and enable teams to perform at their best • Continuously identify process improvement opportunities with a focus on simplification and productivity

Title: Program Manager - Europe Location: 5301 Southwest Parkway Suite 200 Austin, TX Remote Job Description: Company Introduction WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways. Job Description: The Program Manager is responsible for advising, converting, and supporting students participating in WorldStrides Higher Education programs throughout a specific region. Program Managers guide students from application through departure, ensuring a smooth, informed, and supportive journey to studying abroad. The role includes ongoing communication with students, families, and U.S. university partners. Our team believes deeply in the power of international education and brings that enthusiasm to every student interaction. Responsibilities - Student Advising & Case Management - Provide high‑quality advising from application through program departure using established best practices. - Maintain proactive communication via phone, email, and virtual meetings. - Review and determine eligibility of student applications for designated program locations. - Advise students on academics, course registration, host university expectations, housing, visas, budgeting, cultural preparation, and program logistics. Program Operations - Review course selection forms, academic documentation, and placement exams; manage accurate and highly-detailed course information. - Manage and update pre-departure orientations for assigned locations. - Prepare Arrival Guides and all pre‑departure materials for each student cohort. - Support visa advising for destinations, in coordination with internal teams. - Track acceptance timelines, enrollment metrics, and withdrawals; use these insights to inform best practices. Stakeholder Communication - Communicate professionally with families and U.S. university partners regarding program details, expectations, and processes. - Respond to on‑site incident reports in collaboration with regional teams and other internal stakeholders. - Participate in the program-wide on‑call rotation approximately once per year. Program Improvement & Team Collaboration - Review program evaluations and work with the Team Lead on improvements. - Support emerging projects, new program locations, and evolving responsibilities driven by enrollment trends. - Optional domestic travel to support recruitment efforts and pre‑departure orientations at U.S. universities. Qualifications - Bachelor’s degree. - 1–3 years of professional experience preferred. - Strong interest in international education and student development. - Excellent written and oral communication skills, including strong phone presence. - Demonstrated critical thinking and ability to work calmly under pressure. - Detail‑oriented with strong time‑management and organizational skills. - Ability to work both independently and collaboratively. - Willingness to take on responsibilities beyond core tasks as needed. - Ability to lift up to 30 lbs (e.g., recruitment materials). - Valid passport in the even international program support is needed. - Friendly, positive, service-oriented approach to student support. - Experience living, studying, or working abroad - Previous experience in student advising, customer service, or administrative roles. - Strong intercultural communication skills in a professional context. Work Perks - Fun & driven environment. - Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match. - 10 paid floating corporate holidays, 1 paid volunteer day & up to 25 accrued PTO days to start – accrue up to 28 over 3 years, up to 4 mental health days per year, and 5 bereavement days. - Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually. - Opportunities for paid and discounted travel. - Flexible work schedule providing on-site, remote, and virtual office opportunities. - Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council. - Fitness Center and café onsite at select locations. - Employee Assistance Program (EAP) - Paid Parental, Caregiver, and Disability leave. - Team Member Discount Program WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability. As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.

• Customer Impact Analysis: Partners with Engineering early in the development lifecycle to determine the specific customer impact of maintenance, security patches, and upgrades across SaaS and PaaS offerings. • Strategic Maintenance Scheduling: Negotiates and orchestrates release windows with Operations and R&D to avoid customer peak times and ensure that "scheduled actions" are conducted with minimal disruption. • Architectural Translation: Translates technical engineering notes into "impact profiles" that Account Managers and CSMs can use to advise their specific customers on required actions. • Change Kit Execution: Builds and deploys "Change Kits" for customers, including email sequences, internal announcement templates for customer admins, FAQs, and step-by-step migration guides. • Release Readiness Liaison: Facilitates "Go/No-Go" readiness reviews from the Customer Success perspective, ensuring that all customer-facing documentation, FAQs, and internal support teams are ready for the change. • Technical Risk Assessment: Identifies interdependencies between product releases and cloud hosting updates to anticipate and mitigate potential "alignment debt" before it reaches the customer. • Operational Reporting: Maintains real-time dashboards for account teams to monitor which of their customers have completed mandatory technical actions and where blockers remain. • Prompt Engineering & Management: Helps to develop and maintain a team-wide library of AI prompts and tools to ensure consistency in tone, style, and formatting across a diverse global customer base.