Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Customer Success & Delivery (CSD) team creates compelling digital experiences across the Services business by leveraging the full breadth of Microsoft technology and solutions to realize business outcomes and results, across CE&S (Customer Experience & Success). As a Technical Program Manager on the CSD team, you will drive the delivery of innovative digital customer engagement experiences where you will focus on “AI Driven Approvals” through system and tooling innovation. Hundreds of approvals are granted each week across the business before a deal can be closed – each one takes human review and delays deal completion. The advances in AI gives us an opportunity to re-imagine the types of approvals, the process we follow and implement technology to automate and assist approval workflows leveraging AI. You will orchestrate cross-functional initiatives to determine a new approach to approvals and partner with engineering to implement new functionality. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Lead the re‑imagination of deal approvals through AI‑first design—shifting from manual, exception‑driven workflows to policy‑led, automated, and agent‑assisted approval experiences. • Own prioritization and delivery of approval modernization initiatives, ensuring simplified, scalable approval paths that accelerate deal velocity while maintaining governance and compliance. • Drive complex cross‑functional execution across sales, finance, deal desk, engineering, and operations to align approval policies, tooling, and field experience end‑to‑end. • Define and track success metrics (OKRs, KPIs) tied to approval cycle time, exception reduction, seller productivity, and first‑pass deal accuracy. • Partner closely with engineering to translate approval strategy into actionable product roadmaps that deliver measurable business outcomes. • Author clear user stories, technical requirements, and acceptance criteria focused on approval automation, decision intelligence, and guardrail enforcement. • Use Azure DevOps (ADO) as the system of record to manage approval backlogs, dependencies, releases, and transparent, data‑driven delivery. • Design and execute Business Value Testing (BVT) and User Acceptance Testing (UAT) to validate approval flows, edge cases, and policy adherence before scale. • Lead staging, pilots, and phased rollouts of new approval experiences, ensuring readiness, adoption, and controlled risk introduction. • Ensure operational supportability through clear documentation, diagnostics, and guidance for approval scenarios and exception handling. • Serve as a trusted advisor and evangelist for modern approval models, educating stakeholders on AI‑assisted decisioning and governance by design. • Continuously refine approval processes and use cases, raising the bar on speed, quality, and consistency across the deal lifecycle. Qualifications Required/minimum qualifications - Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. - 2+ years of experience managing cross-functional and/or cross-team projects. Additional or preferred qualifications - Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. - 6+ years of experience managing cross-functional and/or cross-team projects. - 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). - 2+ years experience with Customer Success processes including approval workflows, offering design and enablement. - Demonstrated experience with: - Translate policies, governance requirements, and business frameworks into clear, testable approval automation requirements and guardrails. - Define user stories, acceptance criteria, and measurable outcomes (cycle time, approvals removed, exception reduction). - Apply robust technical literacy to workflow design, including dependencies across tools/services, data flows, and handoffs. - Lead enterprise-scale transformation from manual, approval-heavy processes to policy-driven, automated/AI-assisted approval experiences embedded in deal flow. - Own backlog shaping, prioritization, release planning, and dependency/risk management in ADO. - Designed and executed BVT/UAT, ideally for AI focused feature released. - Document defects, gaps, and change requests with precision to drive rapid iteration and reduce approval regressions. - Map current-state vs future-state approval journeys and identify high-impact simplification opportunities. - Represent business needs in engineering forums and translate engineering constraints into practical policy + platform solutions. - Influence cross-functional stakeholders (policy, compliance, sales, engineering, operations) to land changes with clarity, readiness, and adoption. Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job DetailsPosition Type: Full TimeSalary Range: $90,000.00 - $110,000.00 SalaryTravel Percentage: Up to 25%Job Category: ManagementJob Summary The Program Manager – Wellness Solutions provides national oversight of a client wellness program, responsible for the performance, consistency, and quality of wellness services delivered across multiple client sites. The Program Manager directly manages staff and ensures alignment with organizational standards, client expectations, and contractual requirements. The Program Manager focuses on program governance, staff leadership, client account oversight, reporting, and implementation of new wellness sites. The Program Manager carries out projects and duties assigned by Wellness Solutions, which contribute to the overall success of the company. The program manager will also participate in business development activities for WorkCare wellness services.   Essential Duties and Responsibilities Leadership & Staff Oversight Directly manage and provide leadership, coaching, and performance management of wellness staff in accordance with WorkCare’s philosophy, policies, and practices. Participate in hiring decisions, onboarding, and training. Ensure staff maintain proper credentials, training, and competency standards. Serve as an escalation point for complex staff performance, operational, or client issues. Promote a culture of professionalism, accountability, safety, and continuous improvement. Program Oversight & Operations Oversee national implementation of onsite, hybrid, and virtual wellness programs in accordance with organizational policies. Ensure consistent delivery of wellness programming, ergonomic services, screenings, health education activities and special events. Support Wellness Managers during new site implementations, expansions, or scope changes. Ensure required equipment, supplies, and vendor relationships are in place and maintained. Conduct quality assurance reviews and program audits to ensure compliance and effectiveness. Client & Account Management Provide strategic oversight of client relationships in partnership with Account Managers and Wellness Managers. Ensure accurate, timely delivery of client reports in accordance with contractual requirements. Support billing accuracy by coordinating with internal billing teams. Serve as an escalation resource for client concerns and support retention strategies. Subject Matter Expertise & Training Serve as a subject matter expert to support wellness staff. Provide guidance for complex wellness, ergonomics and exercise physiology-related issues including support with escalations, informed decision-making, and project guidance. Oversee training standards and competency expectations for ergonomic assessments and wellness services. Data, Reporting & Continuous Improvement Analyze national participation, engagement, and utilization of data using established reporting platforms. Evaluate program effectiveness and recommend improvements. Prepare executive-level summaries and insights for leadership and client stakeholders. Drive consistency in documentation and reporting practices. Collaboration, Compliance & Professional Practice Collaborate with internal teams including operations, occupational health, HR, and business development. Ensure programs align with OSHA, HIPAA‑aligned privacy practices, and organizational policy. Perform additional duties and assume additional responsibilities as identified by manager for the efficient operation of WorkCare. QualificationsEducation & Experience Bachelor’s degree in exercise physiology, exercise science, kinesiology, health sciences, or related field required; master's degree preferred. Exercise Physiologist certification preferred. Formal training in EKG-monitored treadmill testing preferred. Office ergonomic certification required. Minimum of 5+ years of experience in workplace wellness, exercise physiology, fitness assessments, and health promotion. Prior experience supervising staff strongly preferred. Skills & Competencies Demonstrated leadership and staff development skills with experience coaching and managing distributed teams. Advanced knowledge of exercise physiology, including testing protocols, contraindications, safety monitoring, and escalation standards, sufficient to provide oversight and guidance. Strong interpersonal, communication, facilitation, and coaching skills with the ability to influence engagement across staff, clients and stakeholders. Solid understanding of workplace wellness, prevention strategies, and behavior change principles. Ability to effectively engage and support employees across diverse roles, cultures, geographic regions, and work environments. Strong organizational, planning, and problem-solving skills with the ability to manage competing priorities at a national program level. Ability to work autonomously while collaborating effectively within a multidisciplinary, geographically dispersed team. Experience supporting the adoption, governance, and optimization of the organization’s Wellness digital platform/app, including use of participation and engagement data to inform program improvements. Proven ability to maintain confidentiality and appropriately manage sensitive employee, client and business information. Proficiency with Microsoft Office and comfort using digital wellness, data tracking, and reporting platforms. Physical Demands Ability to sit or stand for extended periods. Occasional lifting and transport of wellness materials or equipment (up to 20 pounds). Ability to demonstrate or support light movement or wellness activities when necessary. Work performed across remote, onsite, and travel environments depending on program needs. Work Environment Mainly indoor, office environment conditions. The noise level is usually moderate.    Air quality is good and temperature is controlled.  Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy and safety requirements.   This position has an annual salary range of $90,000 - $110,000. Final compensation rate for this position depends on factors such as job-related knowledge, skills, experience, and qualifications. Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. The preceding statements describe the general job responsibilities and individual’s qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice. Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.

Job Description This position is based in Endicott, New York. New York and on-site work will be prioritized in the selection process. You don't see it, but it's there. Our employees work on the world's most advanced electronics - from saving emissions in the City of Lights to powering the Mars Rover to protecting the F-35 fighter jet. At Electronic Systems, you'll be among the brightest minds, working on the aerospace and defense industry's most difficult problems. Drawing strength from our differences, we're innovating for the future. And you can, too. In Controls & Avionics Solutions, you will have the opportunity to help define and develop the next generation of avionics for military platforms - whether it is fly-by wire flight controls, manned unmanned teaming technologies, mission payloads or autonomous controls. We are the leader in high integrity controls solutions providing stick to surface flight control solutions for the enduring fleet and new platforms. Through this controls pedigree, we are also bringing advanced technologies and capabilities that enable unmanned teammates to make autonomous decisions at the tactical edge - enabling the missions of the future. Our flexible work environment provides you a chance to change the world without giving up your personal life. We put our customers first - exemplified by our missions: "We Protect Those Who Protect us®" Sound like a team you want to be a part of? Come build your career with BAE Systems. BAE Systems is a world leader in flight critical controls and avionics and is experiencing unprecedented growth. As a result, we are seeking highly experienced Development Program, Program Managers who have demonstrated the ability of leading and managing complex development programs throughout the project lifecycle. The selected individuals will be responsible for maintaining strong customer relationships and leading a multidisciplinary team to execute complex development programs within schedule and budget. We have multiple opportunities across a wide variety of military aircraft programs. This position has the responsibility for the leadership and management oversight of a project team assuring that project's financials, schedule, and technical objectives are met and that the highest level of customer satisfaction is achieved while meeting all contractual commitments. Candidates for this role should have a demonstrated history of successfully supporting products both in and out of production. The candidate must be able to work effectively and collaboratively with Engineering, Operations, and all Program Office functional leadership to assure deliveries continue to exceed customer commitments and achievement of financial commitments to the company. Manages, coordinates, plans, organizes, controls, integrates, and executes projects within the Military Aircraft Systems portfolio. Participates in the support of new business and in the development of proposals. Required Education, Experience, & Skills - Bachelor's degree in engineering, engineering or manufacturing management, or other discipline - Demonstrated ability for building strong customer/ stakeholder relationships. - Strong communication, negotiation, and presentation skills - Ability to interpret data and make data-driven decisions - Highly adaptable with strong initiative - Demonstrated ability to lead and motivate cross-functional teams - Knowledge of the global aviation market and regulatory requirements and/ or military aviation market Preferred Education, Experience, & Skills - Master's Degree in manufacturing, management, engineering or related disciplines - 12 years of demonstrated experience leading a portfolio of production programs across one or more program platforms in a high tempo, defense aerospace electronics assembly environment - Program Management Professional (PMP) certification - Defense contract proposal preparation experience at values >$2M each - Proven track record of favorable negotiation outcomes and successful program delivery at values >$5M each Pay Information Full-Time Salary Range: $120874 - $205486 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Description PROGRAM GRANTS COORDINATOR You are required to live in Florida or Texas to be considered for this role. Provides structured coordination and operational support for complex state or federally funded health initiatives. Supports PMO-led program execution by maintaining integrated schedules, tracking action items, and reinforcing documentation and reporting workflows across workstreams. Maintains structured trackers for milestones, deliverables, procurement activities, subrecipient documentation, and reporting deadlines. Organizes and maintains contract files, grant documentation, and compliance records to support audit-ready program implementation. Coordinates recurring meeting cadences, prepares agendas and briefing materials, documents decisions and action items, and tracks follow-up across internal teams and external partners. Supports technical assistance (TA) activities by coordinating onboarding sessions, maintaining TA request logs, organizing materials, and tracking follow-up actions. Assists with reporting preparation, documentation reconciliation, and task sequencing during high-volume implementation periods. Contributes to disciplined program governance in compliance-driven environments requiring strong organization, attention to detail, and the ability to manage multiple concurrent priorities. Up to 25% travel may be required. Basic Qualifications: - High school diploma required; Associate’s or Bachelor’s degree in public health, public administration, business administration, health policy, or related field preferred. - Minimum 3 years of experience providing project coordination, program support, or grants administration support within public-sector, healthcare, or grant-funded environments. - Experience supporting state or federally funded programs preferred. - Experience maintaining structured documentation, trackers, and reporting workflows in compliance-driven settings. - Experience coordinating meetings, maintaining action logs, and supporting cross-functional teams in complex implementation environments. - Experience supporting training, onboarding, or technical assistance coordination within public-sector or healthcare programs preferred. - Strong organizational skills and attention to detail, with the ability to manage multiple deadlines in fast-paced, multi-workstream environments. #PT26ICF #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Texas Remote Office (TX99)