Title: Senior Technical Claims Specialist, Commercial Casualty Complex Location: Hoffman Estates, Illinois, United States • Boston, Massachusetts, United States • Suwanee, Georgia, United States • Plano, Texas, United States ID: 2026-75421 Job Category Claims Typical Starting Salary $105,000 to $125,000 Minimum Salary $83,000.00 Maximum Salary $157,000.00 Schedule Full-Time Flexible Time Off Annual Accrual - days 20 Application Deadline April 20, 2026 Travel 25% Job Description: Liberty Mutual has an immediate opening for an experienced Claims Professional to join our Commercial Casualty Complex Claims Team. The Senior Technical Claims Specialist determines coverage, investigates complex and highly complex Commercial Casualty claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and resolves the claim. The selected person will demonstrate a high level of expertise and sound judgment in complex matters and may act as a subject matter expert. This role includes evaluating policies/manages claims for Liberty Mutual and Helmsman customers/accounts. There is a strong preference for the selected candidate to live within 50-mile radius of one of the listed hub offices: Boston, MA; Plano, TX; Suwanee, GA; Indianapolis, IN; Hoffman Estates, IL; Lake Oswego, OR; Las Vegas, NV, Chandler, AZ or Weatogue, CT. This policy is subject to change. We will consider a remote candidate if you do not live within 50-miles of one of these offices. The salary range posted reflects the range for the varying pay scale that encompasses each of the Liberty Mutual regions, and the overall cost of labor for that region. We are open to fill this position at a level based on candidate experience, and the target salary is $105,000 to $125,000, dependent on candidate experience. Responsibilities: - As the claim’s owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. - Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. - Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. - Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. - Responsible for managing the practices and billing activities of outside counsel. - Accountable for security of financial processing of claims, as well as security information contained in claims files. - Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). - Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. - May analyze the impact upon claims policies and procedures and advises Claims. - Management so appropriate action can be taken where required. - Participates in special projects. Qualifications - Bachelor’s degree and 5 to 7 years claims adjusting experience. - Advanced knowledge of commercial casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. - Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly. - Bodily Injury litigated claims experience required. - Commercial Casualty Claims experience preferred, along with multi-jurisdiction and dedicated accounts. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

Temporary position for 12 months. As a Claims Reporting Specialist, you will assist our clients in opening new claims with regards to damages to their home or auto properties. You will provide exceptional customer service and support to our clients during unprecedented events and guide them through the claims process. You help build and maintain business relationships with members and clients. You will educate and inform our clients on our digital tools to ensure an effective and efficient claims experience. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You will be required to review client's insurance policy coverages, initiate a first notice of loss, inform clients of preferred partners and liaisons, and assign the file to our Claim Advisors. Emotional intelligence, interpersonal and digital savvy is therefore essential. More specifically, you will be required to: - Establish an advisory relationship by identifying current and potential needs and supporting client retention - Review client needs and compile and analyze data. Handle requests and follow up as needed - Assist members and clients, listen to their needs and propose personalized solutions - Help identify your unit’s operational risks and opportunities for improvement - Stay on top of the latest standards, products and services in your field What we offer* - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. What you bring to the table - College diploma in a related field - A minimum of one year of relevant experience - Please note that other combinations of qualifications and relevant experience may be considered Action oriented, Ambiguity, Customer Focus, Differences, Drive results, Ensures accountability, Interpersonal Savvy, Nimble learning, Tech savvy Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Member/client sales and service (FG) Unposting Date 2026-04-23

• Manage complex commercial primary high exposure auto and general liability claims • Manage litigation involving bodily injury, property damage, personal injury and advertising injury • Proactively manage claims and litigation in accordance with Best Practices • Deliver outstanding customer service • Regular communication with customers, brokers, Business Units and senior Claims management

• The Claims Examiner I reports to the Supervisor of Claims. • Claims Examiner I is responsible for reviewing and processing medical, dental, vision, and electronic claims per state, federal, and health plan regulatory requirements and department guidelines, as well as meeting established quality and production performance benchmarks, including research and review of applicable documentation. • The Claims Examiner I will thoroughly review, analyze, and research health care claims in order to identify discrepancies, verify pricing, confirm prior authorizations, and process them for payment. • The position will assist in resolving issues from providers, customer service, member services, health plan, and other internal customers.