Title: Customer Relations Specialist I Location: Santa Ana United States Job Description: Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We're looking for a temp-to-hire Customer Relations Specialist to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 6 months of strong customer relations skills within a customer service environment. You ideally have experience handling customer resolutions, have experience processing and investigating claims, shipping and handling. You are a detail-oriented problem-solver, know how to de-escalate customer related situations, and have excellent communication skills. You'll report to the Customer Relations Supervisor and work full-time onsite 5 days a week from our Santa Ana, CA office from 8am-4:30pm. What You'll Do: - Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally. - Collaborates with Operations and other departments to find appropriate solutions for customer responses - Provides accurate, valid, and complete information by using the department protocols to our customers - Resolves queries by clarifying the customer's issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem - Maintains accounts by processing customer adjustments - Continuously updates department spreadsheet of incoming orders - Escalate unresolved issues to the appropriate lead/supervisor Who You Are: - High school diploma or equivalent; college degree preferred - You will have at least 6 months of relevant customer relations experience - You will have strong problem-solving skills - You will have excellent communication skills - You will have excellent listening skills and an empathetic voice and manner - Organized, detail oriented, and possess strong interpersonal skills - Knowledgeable in Google Workspace systems - Knowledgeable utilizing Salesforce preferred - Keep emotions under control, remain open to ideas and try new things Physical Requirements: - Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time. - Hand Use: Regular hand use for various tasks. - Hearing Requirements: Ability to hear alarms, signals, and verbal instructions. - Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds. - Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently. - Sitting or Standing: Ability to sit or stand for extended periods of time. Hourly Range: The reasonable estimated hourly rate for this position is $17. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. Candidates must be authorized to work in the United States. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

• Provide consistent customer service support to all stakeholders for the assigned program(s) • Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable. • Provide consistent customer service support to all stakeholders for the assigned program(s). • Working knowledge of program guidelines, medication, or disease being referenced in call scripts. • Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received. • Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines. • Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls. • Escalate potential problems or issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor. • Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures. • When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities. • Ensure all assigned project tasks are completed. • Provide new and/or updated training materials as needed. • Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/reminders, and healthcare provider follow-up) are completed. • When applicable, may be responsible for preparation of program compliance materials for client meetings. • When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s. • When applicable, may be responsible for processing honorarium. • Review documents for program standards and take appropriate action. • Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable. • Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs.

2Belles, Ltd. is a dynamic custom apparel and promotional products company dedicated to serving schools, sports teams, businesses, and community organizations. Since our founding in 2017, we have specialized in screen printing, embroidery, and branded merchandise designed to help groups promote their identity and build engagement. Our comprehensive service offerings include product selection, custom design support, production, and managed online stores that streamline group ordering and fundraising. We pride ourselves on combining creative services with reliable production and fulfillment to bring clients' branding and apparel ideas to life. We are currently seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, ensuring a seamless and positive experience throughout their interaction with our company. You will engage with customers to understand their needs, provide expert guidance on products and services, resolve inquiries and issues promptly, and coordinate with internal teams to guarantee timely order fulfillment. If you are passionate about helping customers, possess strong communication skills, and enjoy working in a fast-paced printing industry environment, this opportunity at 2Belles, Ltd. offers a rewarding career path with room for growth and development. Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, and chat. - Assist customers with product selection, custom design options, and order placement. - Provide accurate information about pricing, production timelines, and shipping policies. - Resolve customer complaints and issues efficiently to ensure satisfaction. - Coordinate with design, production, and fulfillment teams to track and update order status. - Maintain detailed records of customer interactions, transactions, and feedback. - Support managed online store operations and assist clients with fundraising and group ordering processes.

Title: Mandarin / English Customer Support Agent Location: Kuala Lumpur, Kuala Lumpur, Malaysia As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers. About you - You speak Mandarin at an advanced level (minimum C1) and English at an Intermediate level (B2 minimum). - You are located in Malaysia. - You are interested in E-commerce, consumer electronics, and customer satisfaction. - You are always open to working with new technologies and products. - You are a fast learner, take the initiative and excel at troubleshooting. - You have a dedicated quiet workspace located within your residence. - (Optional) Experience in a Customer service environment is a plus. Technical requirements - A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally - A minimum of 8 GB RAM - Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer - An Intel Core i5-8260U or better - An Integrated Graphics card. - A smartphone usable for two-factor authentication that runs at least: - Android 10.0 or newer - Apple iOS 16.0 or newer We offer - The flexibility to work 100% remotely with no wasted commute time and travel costs - A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients - A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness - Innovative digital tools and comprehensive training, with access to our library of online training courses - Various learning and career development initiatives throughout the year - Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few About 5CA We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.