Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Sr. Partner Success Manager at Coupa: We are looking for an experienced Success Manager to lead and manage relationships with Coupa partners in the assigned region. This strategic role focuses on developing partner capabilities, aligning business plans with Coupa’s growth strategy, and ensuring partners are fully enabled to deliver and sell world-class solutions. The ideal candidate has a strong background in software consulting, partner development, and procurement technology. What You'll Do: - Lead the selection, onboarding, activation and growth of implementation partners in collaboration with Partner Business Managers . - Develop and implement partner-specific business plans focused on training, delivery capabilities, and pipeline development aligned with regional and vertical strategies. - Build and maintain executive relationships with partners to accelerate their ability to position, sell, and deliver Coupa solutions. - Educate partners on Coupa’s delivery methodology to ensure alignment with expert services and staffing practices. - Create partner scorecards, incorporating feedback for continuous improvement and performance management. - Act as the primary liaison between partners and internal Coupa teams (Professional Services, Sales, Marketing, Product & Technology, and Finance). - Collaborate with Partner Business Managers and practice leads to plan resource capacity and drive pipeline growth. - Facilitate regular communication with partners to address project issues, enablement requirements, and documentation needs. - Ensure partner readiness to transact with Coupa, including managing master service agreements (MSAs), hour submission processes, and invoicing. - Promote cross-border collaboration among global partners to foster resource sharing and delivery consistency. - Align regional partner enablement strategies with sales and services objectives. - Regularly review and optimize the partner ecosystem to ensure strategic alignment and high-quality delivery. What You Will Bring to Coupa: - Bachelor’s degree in business or related field. - 5+ years of experience in software implementation, pre-sales, or partner development in procurement technology. Knowledge of Coupa solution stack and Procurement domain expertise experience is an advantage. - Experience of Management Consulting / System Integrator practice workings (e.g. capability building, training, developing GTM offerings, market expansion, industry verticals, cross-selling, delivery oversight) - Experience working in Middle East region, knowledge of local culture and language is a plus - Customer-facing levels of professionalism with strong communication and presentation skills, - Ability to build and nurture effective stakeholder relationships internally and externally - Proven leadership and team-building abilities with a collaborative, results-driven mindset. - Ability to manage multiple priorities and deliver in a fast-paced environment. Take initiative and ownership to improve internal processes and drive to results Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Who We Are Reach Social is an official TikTok Shop Partner. Weve become one of the fastest growing TikTok Shop agencies in the US servicing 79 figure household brands. Our ambition is to become the most sought-after social commerce partner in the market. This is a ground-floor opportunity to be part of a hungry, high-performance team thats rewriting the playbook for social commerce. We move fast, hold ourselves to a standard of excellence, and expect everyone to bring relentless hustle, creativity, and accountability. If you want startup energy with the ability to impact major household brands, this is the place. Description Were looking for a driven operator and client growth strategist who thrives in fast-moving, high-stakes environments. You should be excited to dive into every part of the TikTok Shop ecosystemviral content, affiliate marketing, offers, and operationsand be ready to wear multiple hats. This role demands someone who embraces challenges, thinks creatively under pressure, and pushes for excellence in everything they do. The ideal candidate is passionate about TikTok, great at building client partnerships, and has the grit to chase ambitious growth goals. Responsibilities - Build long-term partnerships with clients, setting realistic but ambitious expectations - Act as the primary POC and trusted advisor for client relationships - Proactively identify growth opportunities and cross-sell agency services - Own and deliver client projects on time with excellence - Educate clients on TikTok Shop ecosystem and growth levers - Manage and motivate a remote team of shop assistants, ensuring high-quality execution - Review work, provide feedback, and maintain high performance standards - Design and execute growth strategies that drive GMV for clients - Analyze content and competitor landscapes; identify what wins and why - Craft creator briefs across top-funnel education and bottom-funnel conversion campaigns - Develop affiliate criteria and manage affiliate recruitment - Build and optimize offer/promotion strategies - Track KPIs, report results, and iterate quickly to maximize growth - Stay ahead of TikTok shopping features, tools, and trends to unlock new opportunities What Success Looks Like - Managing a portfolio of 58 high-value clients - Deep, trusted client relationships (best friends level) - Anticipating and preventing churn with >95% accuracy - Driving meaningful GMV growth across all client shops - Training future growth hires and stepping into a leadership role Qualifications - 2+ years experience in TikTok Shop - Obsession with TikTok, creators, and consumer behavior on the platform - Exceptional communication and relationship-building skills - Strong analytics mindset; able to interpret data into growth strategies - Excellent project management and organizational abilities - Hustler mentality: thrives in startup mode, resourceful, and thrives under pressure - Relentless pursuit of excellence and a bias toward action - Willingness to learn fast, iterate, and never settle for good enough

Role Description FastRocket GmbH, ein Softwareunternehmen mit Sitz in Regen, Deutschland, sucht einen IT-Projektleiter/Customer-Success-Manager (m/w/d). Aufgaben: - Verantwortung für die Planung, Steuerung und erfolgreiche Umsetzung von IT-Projekten für unsere Kunden - Schnittstelle zwischen Kunden und Entwicklungsteam - Aufnahme, Analyse und Priorisierung von Kundenanforderungen - Sicherstellung von Zeit, Budget und Qualität im Projektverlauf - Proaktive Kundenbetreuung - Durchführung und Planung von Meetings, Workshops und Projektstatus-Updates - Identifikation von Optimierungspotenzialen in Prozessen und Projekten - Unterstützung bei der Weiterentwicklung bestehender Kundenbeziehungen - Risikomanagement sowie frühzeitiges Erkennen und Lösen von Herausforderungen - Dokumentation von Projektfortschritten und Ergebnissen Qualifications - Mehrjährige Erfahrung (mind. 3 Jahre) im IT-Projektmanagement oder Customer-Success-Management - Abgeschlossenes Studium im Bereich Informatik, Wirtschaftsinformatik oder vergleichbare Qualifikation - Fundiertes Verständnis für Softwareentwicklung und technische Zusammenhänge - Ausgeprägte Kommunikations- und Organisationsfähigkeit - Hohe Kundenorientierung sowie sicheres Auftreten im direkten Kundenkontakt - Erfahrung mit gängigen Projektmanagement-Tools (z. B. Jira, Confluence, Asana o. Ä.) - Strukturierte, eigenverantwortliche und lösungsorientierte Arbeitsweise - Verhandlungssichers Deutsch und Englisch - Erfahrung im SaaS-Umfeld oder mit digitalen Produkten Benefits - 100% Remote (innerhalb Deutschland) - Kununu Top Company 2025 - Intensives Trainingsprogramm zum Start (1-2 Monate Vollzeit) - Jährliches Weiterbildungsbudget von 1.000€ - Unbefristete Festanstellung - Remote und vor Ort Teamevents + Workcation‘s im Team - Freie Hardwareauswahl mit Budget von 2.000€ - Flache Hierarchie mit Du-Ansprache

• Own and execute the Customer Support strategy aligned with business growth, brand promise, and customer expectations. • Design scalable operating models, workflows, and governance frameworks across in-house and outsourced teams. • Ensure operational stability, consistency, and quality across all customer touchpoints. • Partner cross-functionally with Product, Marketing, Operations, and Sales to plan, prepare, and enable customer support readiness for product launches. • Translate business objectives into clear processes, playbooks, launch-specific support materials, and performance standards that scale as the organization grows. • Lead the design and rollout of AI-powered and automation-first support workflows. • Evaluate, implement, and optimize CS platforms and tools. • Drive efficiency, cost optimization, and improved response times through smart automation and tooling. • Define and own KPIs, scorecards, and dashboards. • Ensure consistent performance reporting and executive-level visibility. • Own forecasting, capacity planning, and channel mix strategy across all support channels. • Partner with Finance and Operations on budgeting, vendor strategy, and cost management.