Who We Are Reach Social is an official TikTok Shop Partner. Weve become one of the fastest growing TikTok Shop agencies in the US servicing 79 figure household brands. Our ambition is to become the most sought-after social commerce partner in the market. This is a ground-floor opportunity to be part of a hungry, high-performance team thats rewriting the playbook for social commerce. We move fast, hold ourselves to a standard of excellence, and expect everyone to bring relentless hustle, creativity, and accountability. If you want startup energy with the ability to impact major household brands, this is the place. Description Were looking for a driven operator and client growth strategist who thrives in fast-moving, high-stakes environments. You should be excited to dive into every part of the TikTok Shop ecosystemviral content, affiliate marketing, offers, and operationsand be ready to wear multiple hats. This role demands someone who embraces challenges, thinks creatively under pressure, and pushes for excellence in everything they do. The ideal candidate is passionate about TikTok, great at building client partnerships, and has the grit to chase ambitious growth goals. Responsibilities - Build long-term partnerships with clients, setting realistic but ambitious expectations - Act as the primary POC and trusted advisor for client relationships - Proactively identify growth opportunities and cross-sell agency services - Own and deliver client projects on time with excellence - Educate clients on TikTok Shop ecosystem and growth levers - Manage and motivate a remote team of shop assistants, ensuring high-quality execution - Review work, provide feedback, and maintain high performance standards - Design and execute growth strategies that drive GMV for clients - Analyze content and competitor landscapes; identify what wins and why - Craft creator briefs across top-funnel education and bottom-funnel conversion campaigns - Develop affiliate criteria and manage affiliate recruitment - Build and optimize offer/promotion strategies - Track KPIs, report results, and iterate quickly to maximize growth - Stay ahead of TikTok shopping features, tools, and trends to unlock new opportunities What Success Looks Like - Managing a portfolio of 58 high-value clients - Deep, trusted client relationships (best friends level) - Anticipating and preventing churn with >95% accuracy - Driving meaningful GMV growth across all client shops - Training future growth hires and stepping into a leadership role Qualifications - 2+ years experience in TikTok Shop - Obsession with TikTok, creators, and consumer behavior on the platform - Exceptional communication and relationship-building skills - Strong analytics mindset; able to interpret data into growth strategies - Excellent project management and organizational abilities - Hustler mentality: thrives in startup mode, resourceful, and thrives under pressure - Relentless pursuit of excellence and a bias toward action - Willingness to learn fast, iterate, and never settle for good enough

Role Description FastRocket GmbH, ein Softwareunternehmen mit Sitz in Regen, Deutschland, sucht einen IT-Projektleiter/Customer-Success-Manager (m/w/d). Aufgaben: - Verantwortung für die Planung, Steuerung und erfolgreiche Umsetzung von IT-Projekten für unsere Kunden - Schnittstelle zwischen Kunden und Entwicklungsteam - Aufnahme, Analyse und Priorisierung von Kundenanforderungen - Sicherstellung von Zeit, Budget und Qualität im Projektverlauf - Proaktive Kundenbetreuung - Durchführung und Planung von Meetings, Workshops und Projektstatus-Updates - Identifikation von Optimierungspotenzialen in Prozessen und Projekten - Unterstützung bei der Weiterentwicklung bestehender Kundenbeziehungen - Risikomanagement sowie frühzeitiges Erkennen und Lösen von Herausforderungen - Dokumentation von Projektfortschritten und Ergebnissen Qualifications - Mehrjährige Erfahrung (mind. 3 Jahre) im IT-Projektmanagement oder Customer-Success-Management - Abgeschlossenes Studium im Bereich Informatik, Wirtschaftsinformatik oder vergleichbare Qualifikation - Fundiertes Verständnis für Softwareentwicklung und technische Zusammenhänge - Ausgeprägte Kommunikations- und Organisationsfähigkeit - Hohe Kundenorientierung sowie sicheres Auftreten im direkten Kundenkontakt - Erfahrung mit gängigen Projektmanagement-Tools (z. B. Jira, Confluence, Asana o. Ä.) - Strukturierte, eigenverantwortliche und lösungsorientierte Arbeitsweise - Verhandlungssichers Deutsch und Englisch - Erfahrung im SaaS-Umfeld oder mit digitalen Produkten Benefits - 100% Remote (innerhalb Deutschland) - Kununu Top Company 2025 - Intensives Trainingsprogramm zum Start (1-2 Monate Vollzeit) - Jährliches Weiterbildungsbudget von 1.000€ - Unbefristete Festanstellung - Remote und vor Ort Teamevents + Workcation‘s im Team - Freie Hardwareauswahl mit Budget von 2.000€ - Flache Hierarchie mit Du-Ansprache

• Own and execute the Customer Support strategy aligned with business growth, brand promise, and customer expectations. • Design scalable operating models, workflows, and governance frameworks across in-house and outsourced teams. • Ensure operational stability, consistency, and quality across all customer touchpoints. • Partner cross-functionally with Product, Marketing, Operations, and Sales to plan, prepare, and enable customer support readiness for product launches. • Translate business objectives into clear processes, playbooks, launch-specific support materials, and performance standards that scale as the organization grows. • Lead the design and rollout of AI-powered and automation-first support workflows. • Evaluate, implement, and optimize CS platforms and tools. • Drive efficiency, cost optimization, and improved response times through smart automation and tooling. • Define and own KPIs, scorecards, and dashboards. • Ensure consistent performance reporting and executive-level visibility. • Own forecasting, capacity planning, and channel mix strategy across all support channels. • Partner with Finance and Operations on budgeting, vendor strategy, and cost management.

The best merchants have always had strong instincts about what customers want. The best ones tomorrow will use AI to hear directly from consumers — at scale, before a single decision is made — and act on what they find. First Insight gives brands and retailers that signal across product design, assortment, pricing, and planning, so the people who build and buy product move faster, with more confidence, and less risk. If you've spent your career in retail or on the brand side — in the US, Latin America, or both — and you're ready to be on the leading edge of AI and how the industry makes its most important decisions, this role was built for you. With 18 years of innovation in predictive analytics and AI, First Insight is trusted by brands like Under Armour, Marks & Spencer (M&S), Woolworths, and Family Dollar. Our Voice of the Customer platform and Value Score™ serve 600+ brands and retailers across retail, apparel, footwear, automotive, home goods, CPG, and hospitality worldwide. THE OPPORTUNITY If you've spent your career on the merchant or brand side — buying, designing, planning, or managing product — you already understand the decisions First Insight helps retailers make better. You know the pressure of a buy, the risk of a wrong assortment call, the gap between what a designer believes in and what a consumer will actually pay for. That instinct is exactly what this role requires. As a Customer Success Manager at First Insight, you are the strategic advisor who helps our customers get maximum value from their consumer intelligence investment. You will manage a portfolio that spans Latin America and the United States — working with brands and retailers across both markets. Bilingual fluency in Spanish and English is required — you will build relationships and lead conversations across this footprint. You're not selling software — you're helping planners plan smarter, buyers buy more confidently, and merchants bring fewer wrong products to market. The best CSMs at First Insight speak the language of the merchant floor and the boardroom equally well. This is a high-visibility, customer-facing role with direct access to senior leaders and functional decision-makers at global retail organizations. If you come from the retail or brand side and are excited by how AI is transforming the way product decisions get made — this may be the perfect next step. WHAT YOU'LL DO You will own a portfolio of enterprise accounts and be accountable for adoption, retention, and growth — but the way you create value looks more like a trusted retail advisor than a software account manager. Specifically you will: - Own assigned enterprise accounts as the primary relationship lead — understanding your customers' business deeply enough to anticipate their needs - Build trusted relationships across customer organizations — with merchants, planners, designers, buyers, and the executive stakeholders - Lead Quarterly Business Reviews that connect First Insight's consumer intelligence to real business outcomes — margin, sell-through, assortment decisions, and pricing confidence - Guide customers on methodology, best practices, and how to interpret and apply consumer intelligence across the product-to-market lifecycle - Deliver training and workshops that build platform fluency — tailored to the buyer, the planner, the designer, or the merchant team you're sitting in front of - Stay ahead of new product capabilities and introduce them in ways that are relevant and actionable - Partner with Sales and senior leadership on renewals, upsells, new pilots, and onboarding - Bring the voice of the customer back into the organization — translating what you hear in the field into product feedback and go-to-market insight WHAT YOU BRING Required Qualifications and Skills - Bachelor's degree in Business, Retail Merchandising & Planning, Business Analytics, or a related field - 3+ years of hands-on experience in retail or brand — as a buyer, merchandiser, planner, designer, or in a role deeply connected to the product-to-market path. You understand how product decisions get made, where they go wrong, and what the stakes are - Fluency in retail KPIs — sell-through, margin, assortment breadth, price elasticity, inventory turn — and the ability to connect First Insight's consumer intelligence to those outcomes in a customer conversation - Bilingual — full professional fluency in both English and Spanish required - Account management, customer success, or client-facing experience a plus — SaaS or technology background welcome but not required - Strong business acumen and the ability to engage at all levels of a customer organization — from the merchant floor to the C-suite - Outstanding communication and listening skills — written, verbal, and presentation - Highly organized and proactive; able to manage multiple accounts with a high degree of personal accountability - Based in the United States; East Coast or Central time zone preferred. Must be authorized to work in the United States - Remote position – Willingness to travel up to 40% for customer engagements and onsite visits Preferred Qualifications and Skills - Direct experience as a buyer, merchandise planner, product designer, or category manager at a retailer or brand - Exposure to AI-powered analytics, consumer intelligence, or predictive decision tools - Change management experience — helping teams move from instinct-driven to data-driven decision-making - Project management experience; PMP a plus - Experience working with or within Latin American retail or brand markets Look us up! www.firstinsight.com BENEFITS & PERKS First Insight offers a competitive salary; paid employee healthcare coverage; a 401(k) with company match; employer-paid life and long-term disability insurance; and a generous Paid Time Off (PTO) package including paid holidays and sick days — in a positive, mission-driven team environment.​