Prudential logo
Prudential

Prudential is one of the world’s largest financial and insurance services companies. The employer offers eligible employees a comprehensive benefits package t

Group Insurance Team Lead, Claims

Location

New Jersey

Posted

87 days ago

Salary

$89K - $147K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Group Insurance Team Lead, Claims

Prudential

• Lead the team to achieve customer service and claims management excellence. • Ensure accuracy of benefits paid on disability claims based on the deductible sources of income (offsets) and other contractual provisions outlined within the certificates. • Monitor, track and analyze reporting to ensure appropriate offset management of claims. • Develop effective action plans that result in improved team and individual performance. • Build and maintain internal and external customer relationships. • Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner. • Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness. • Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your teams. • Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control, and escalation.

Job Requirements

  • Minimum of three years in a Group Insurance Operations or claims experience required.
  • A proven understanding of STD/Absence/Paid Leave claim management processes and offset management required.
  • Strong critical thinking, mathematical, problem solving, decision making, and analytical skills required.
  • Detail oriented with solid interpersonal skills.
  • Proven strong Customer Service skills.
  • Prior coaching, mentorship or leadership skills is a must.
  • Ability to problem solve independently.
  • Proven focus on continuous improvement.
  • Ability to collaborate across business.
  • Strong communication (verbal and written) and time management skills required.
  • Proficiency in Teams, MS Word, and Excel.

Benefits

  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO)
  • 401(k) plan with company match (up to 4%)
  • Company-funded pension plan
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

Related Categories

Related Job Pages

More Insurance Jobs

Full TimeRemoteTeam 51-200Since 2004H1B No Sponsor

• Conduct telephone sales of insurance products: auto, home and life.

Brazil
R$1K - R$2K / month
Invisible Agency logo

Finance and Insurance Specialist - Freelance AI Trainer Project

Invisible Agency

Employment type: Freelance / Contract Workplace type: Remote Seniority level: Mid‑Senior Level

Insurance87 days ago
Full TimeRemoteTeam 201-500

Project Overview We are sourcing independent Finance and Insurance Specialists to provide their expertise for an AI benchmark evaluation project. As AI models increasingly generate professional-grade financial and insurance deliverables, their accuracy relies entirely on robust, expert-crafted training data. The objective of this project is to autonomously produce high-quality evaluation tasks, strong prompts, and clear, well-structured rubrics that generate clean, reliable data for model training. Project Deliverables & Scope Operate autonomously to design complex evaluation frameworks and provide structured training data. Expected deliverables include: - Task & Prompt Creation: Generating realistic, high-quality prompts that compel the AI model to produce complex, professional-grade deliverables specific to the finance and insurance sectors. - Rubric Development: Writing clear, well-structured evaluation rubrics with criteria that are highly specific, non-ambiguous, and easy to score. - Benchmark Evaluation Data Generation: Producing clean, reliable training data that directly aids in the evaluation and refinement of AI models handling industry-specific tasks. - Quality Assurance & Fact-Checking: Ensuring all generated tasks and scoring criteria reflect strict, real-world industry standards and regulatory realities. Required Expertise To successfully fulfill the deliverables of this project, Contractors must possess deep industry knowledge to craft realistic professional scenarios. Core skillset includes: - Demonstrable professional expertise within the Finance and Insurance sectors, with a deep understanding of industry standards, terminology, and high-level deliverables. - Strong writing and prompt generation skills, with the ability to design highly realistic, complex task scenarios for AI evaluation. - Proficiency in rubric generation, specifically the ability to create objective, non-ambiguous scoring criteria that leave no room for subjective interpretation. - A meticulous, detail-oriented approach to generating clean, reliable data for system benchmarking. We offer a pay range of $10-$30 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply. Engagement Type: Freelance / Independent Contractor Workplace Type: Remote

United States
$10 - $30 / hour
S + S Regeltechnik GmbH logo

Senior Consultant, Insurance

S + S Regeltechnik GmbH

Ihr zuverlässiger Partner für Regelungstechnik, Sensorik & Messgeräte S+S Regeltechnik GmbH

Insurance87 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

• Consulting and analysis for clients in the insurance industry • Implementation of new systems and transformation of existing business models • Leading work packages or subprojects • Developing tailored solutions for insurance companies • Effective communication with internal and external stakeholders • Mentoring junior colleagues

Germany
AO Globe Life logo

Entry Level Insurance Agent

AO Globe Life

AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, leadership development, and long-term career growth.

Insurance87 days ago
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

Role Description As an Insurance Agent, you will meet with clients to review financial protection needs and help them select appropriate coverage options. - Conduct scheduled virtual consultations with individuals and families - Assess client needs and provide guidance on financial protection options - Clearly explain available programs and coverage solutions - Assist clients with the enrollment and application process - Maintain accurate client records and provide timely follow-up - Stay informed on product knowledge and industry updates Requirements - Smart phone and Windows based laptop or desktop with reliable internet connection required. - Must be a citizen or permanent resident of the US. - Not available to residents of New York and Massachusetts. Benefits - Work from home while connecting with clients through scheduled virtual meetings. - Weekly pay structure with bonuses and long-term income potential. - Ongoing training, mentorship, and opportunities for advancement within the organization. - Access to leadership support, proven systems, and resources designed to help you succeed. Company Description AO Globe Life is a place where individuals not only build a solid, long-lasting career, but does so by protecting working class families with insurance benefits that secure their financial future.

United States
Job Closed