Role Description As Head of Customer Success at ablefy, you own the entire revenue growth of our existing customer base. You will manage the entire Customer Success function - strategically, operationally, and culturally. Your mission is simple but ambitious: drive sustainable growth through world-class Customer Success. You will professionalize how we work, bring structure and reliability into our processes, and ensure every customer interaction is thoughtful, consistent, and impactful. At the same time, you'll stay close to the customer, acting as the voice of the customer internally and a trusted, proactive partner externally. This is a hands-on leadership role: you will manage and grow the team while personally owning a small portfolio of key accounts and setting the gold standard for what great CSM looks like at ablefy. Responsibilities - Develop and execute a clear Customer Success strategy aligned with ablefy's growth ambitions. - Drive revenue growth through CSM, focusing on retention & churn reduction, product adoption, expansion & share of wallet. - Translate customer insights into scalable success motions and into goals and tasks for the team. - Cultivate robust, long-lasting customer relationships, acting as a proactive partner as customers scale. - Tailor engagement to each customer's maturity stage, empowering them with the right resources, product insights, and strategic guidance. - Build a strong network of ablefy advocates and foster a thriving customer community. - Be the voice of the customer internally, ensuring customer needs clearly influence decisions. - Own and manage escalations, ensuring smooth resolution of complex or technical issues. - Drive adoption of ablefy's full product suite, including European compliance tools, flexible payment and checkout solutions, subscription and recurring revenue modules. - Maintain a tight feedback loop with Product, Tech, and Compliance, translating customer needs into product requirements, feature improvements, better overall customer experience. - Analyze customer data to understand engagement, predict risks, and uncover growth opportunities. - Deliver actionable insights that enable data-driven decisions across the company. - Professionalize Customer Success (define and document clear SOPs, establish reliable processes and ways of working, obsess over details). - Bring strategy and structure into a fast-moving startup environment without slowing momentum. - Ensure Customer Success is predictable, scalable, and dependable. - Build, mentor, and lead a high-performing Customer Success team. - Set a culture of ownership, customer empathy, and excellence. - Lead by example - as a great CSM yourself. - Align team goals with ablefy's growth trajectory and customer-first philosophy. Qualifications - Minimum 2 years of leadership experience in Customer Success or related roles, ideally within B2B SaaS, fintech, or digital commerce. - Proven experience building, scaling, and leading high-performing Customer Success teams. - Strong understanding of digital entrepreneurs and online business models, payment processing & checkout flows, subscription-based and recurring revenue models, cross-border transactions and European compliance requirements. - A growth mindset with a clear focus on retention, expansion, and customer lifetime value. - Strong analytical skills and confidence working with CS metrics such as churn, NPS, and product adoption. - A hands-on mentality — you enjoy being close to customers and leading from the front. - The ability to bring structure, clarity, and reliability into fast-moving, complex environments. - Excellent communication skills and strong stakeholder management across Product, Tech, and Compliance. - Strong alignment with ablefy's mission to build innovative, compliant, and scalable solutions for digital businesses. - Fluency in German and English. Benefits - Paid time off – 30 vacation days. - A competitive salary. - A personal training and development budget of €1,500 per year. - Responsibility and trust from day one. - Individual coaching and further training to support you in your development. - A free BVG ticket. - Employee discounts at numerous companies (e.g. at the gym or in online stores). - Pension program with company match up to 30% of employee contributions. - A culture of equity and inclusion where you are appreciated for the person you are.

Results-driven marketing agency focused on helping Social Security Disability (SSD) law firms grow through strategic TV and digital marketing, automation, and lead generation. We operate in a fast-paced, performance-driven environment where client experience, communication, and execution are critical to success. Location: Remote U.S or Canada-based Job Summary: We are seeking a Customer Success Specialist to serve as the primary point of contact for client communication and a key connector between our clients and internal teams. This role is ideal for someone early in their career who is organized, responsive, and people-oriented, and who thrives in a fast-paced, client-facing environment. You will not be responsible for developing strategy—instead, you will ensure that communication is clear, consistent, and that client needs are effectively relayed, tracked, and supported across teams. This position also offers a growth path into sales or account leadership roles based on performance. Responsibilities - Serve as the main point of contact for all client communication (email, phone, messaging, Zoom, Teams) - Build strong, professional relationships with clients through consistent and proactive communication - Schedule and participate in client check-ins, follow-ups, and status updates - Act as a liaison between clients and internal teams (Marketing, Operations, Delivery) to ensure alignment and follow-through - Track client requests, updates, and communication in CRM systems (e.g., Pipedrive) - Ensure client deliverables, updates, and reports are communicated in a timely and organized manner - Gather client feedback and relay it to the appropriate internal teams - Support client satisfaction through responsiveness, organization, and follow-through - Assist in identifying opportunities to enhance the client experience Qualifications - Bachelor’s degree in Business, Marketing, Communications, or related field (preferred but not required) - 1–3 years of experience in customer service, client support, or a client-facing role - Recent graduates are encouraged to apply - Experience in retail, hospitality, or other customer-facing environments is a plus - Strong communication and interpersonal skills - Highly organized with strong attention to detail and follow-through - Comfortable managing multiple conversations and priorities simultaneously - Professional, positive, and solutions-oriented mindset - Familiarity with CRM tools (e.g., Pipedrive) is a plus

Your role at Dynatrace - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values. - Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations. - Strategize on the overall technical objectives and long-term goals of the team. - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint. - Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements. - Provide web-based training to user groups to support organizational adoption. - Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes. - Engage with customer support as a customer advocate to ensure speedy resolution of customer issues - Engage with Product management as the customer advocate on product roadmap discussions. - Participate and prepare for Monthly and Quarterly Business Reviews with customers. - Maintain current functional and technical knowledge of Dynatrace products and services. - Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. - Help communicate, escalate and advocate on behalf of the customer. - Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeed - Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - Work experience 3+ years of experience - Excellent English and Italian written and spoken skills; fluency in other European languages is highly valuable - Experience working with large enterprise customers, including executive leadership - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. ; web and application server technologies (such as Apache, IIS, WebSphere, WebLogic, and JBoss; java , javascript etc.) - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace.

At DevSavant, we are a trusted technology partner. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment. The Role As a Customer Success Engineer, you are the technical bridge between our product’s potential and our customers' reality. You aren't just a "support" person; you are a proactive consultant who ensures our users don't just have our tool, but master it. You will own the technical relationship, drive product adoption through expert demos, and maintain our reputation for world-class responsiveness. Responsibilities - 1. Product Evangelism & Demos - The "Showman": Conduct high-impact, tailored product demonstrations for existing customers to unveil new features, best practices, and advanced use cases. - Feature Adoption: Identify underutilized areas of the platform within your accounts and run targeted "mini-clinics" to ensure customers are getting maximum ROI. - Onboarding Specialist: Lead the technical configuration and "First 30 Days" experience for new clients, ensuring a "Watershed Moment" where they see immediate value. 2. Responsive Support & Technical Triage - Front-line Expert: Act as the primary technical point of contact for customer inquiries and support tickets, providing rapid, accurate, and empathetic resolutions. - Problem Solver: Investigate complex technical issues, replicate bugs, and work directly with the Engineering team to push through fixes and workarounds. - SLA Obsession: Maintain a "stay on top of it" mentality—ensure no ticket lingers and every customer feels like they are your only priority. 3. Proactive Account Health - The "Early Warning System": Monitor customer health scores and platform usage data to proactively reach out before a customer even knows they have a problem. - Success Planning: Collaborate with Account Managers to create technical success roadmaps, ensuring our product evolves alongside the customer’s business goals. - Feedback Loop: Be the "Voice of the Customer" for our Product team. Translate customer pain points into actionable feature requests and roadmap items. - Who You Are - Customer-Centric: You genuinely care about the human on the other side of the screen. You find satisfaction in solving their problems and making them look like heroes within their own organizations. - Technically Fluent: You can talk APIs, integrations, and security protocols in your sleep, but you also know how to explain them to a non-technical C-Suite executive. - Proactive & Relentless: You don't wait for a "ping" to take action. You are organized, you manage your own queue, and you follow up until a problem is 100% resolved. - Clear Communicator: Whether it’s a LinkedIn-ready demo or a detailed technical bug report, your communication is crisp, professional, and engaging. Required Qualifications - Experience: 3–5 years in a customer-facing technical role (Customer Success Engineer, Solutions Architect, or Tier 3 Support). - Skills: Proficiency in Python, SQL, or AWS. Experience with CRM and Support tools (e.g., Hubspot) - Industry Context: (Preferred) Experience in Cybersecurity, CTEM, or Enterprise SaaS. - Hands-on experience with one or more leading vulnerability management platforms: Qualys, Tenable (Tenable.io, Tenable.sc, or Nessus), or Rapid7 (InsightVM or Insight Platform) - Ability to speak fluently with security engineers and IT teams about vulnerability scanning workflows, asset discovery, and remediation prioritization - Familiarity with how enterprise security teams operationalize these tools — not just surface-level awareness, but enough depth to support and advise customers using them in production environments - Presentation Skills: Proven ability to lead live demos and webinars for groups of 1 to 50. What Success Looks Like in 12 Months - Adoption: You have increased the "Feature Depth" of your assigned accounts by 30%. - Satisfaction: You maintain a personal CSAT (Customer Satisfaction) score of 95%+. - Efficiency: You have automated or documented at least 3 recurring support processes to help the team scale. A