Do you love leading and motivating world class technical support team? Would you like to work across diverse geographies, environments, cultures and technologies? Join our best-in-class technical support team Our Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We collaborate for excellence, serving Fortune 500 and Government clients. As an expert team, we share knowledge and use feedback to improve products and services. Partner with the best At Akamai, as AkaChat Cloud Support Engineer, work at the critical global technical support for online customers. Drive process improvement, operational optimization, and top-tier service metrics. As an Associate Cloud Support Engineer, you will be responsible for: - Joining a chat pilot team, addressing business-related queries, and eventually assisting with technical questions as the chat service grows. - Collaborating with Sales, Services, Engineering, and Support teams to enhance investigations across Akamai's Distributed Network for improved performance and delivery. - Resolving problems while collaborating with teams to reduce piracy and infringement on Akamai-hosted content. - Managing customer support of special high-profile events, such as the Olympics, world cup and other global events. Do what you love To be successful in this role you will: - Possess 6 months to 2yrs of relevant experience and education in computer science, engineering, or related fields. - Have experience providing technical solutions & support to B2B customers. - Demonstrate understanding of fundamental computing concepts: Linux, Virtualization and Cloud Computing technologies like Containers, Kubernetes, VPCs, Storage - Be well versed in how the internet works, it's underlying protocols with understanding of DNS, HTTP/S, TCP. - Be able to prioritize workload and communicate technical issues to stakeholders of varying technical ability Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: - Your health - Your finances - Your family - Your time at work - Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Role Description uShip is seeking a highly motivated AWS Cloud Engineer / Architect to join our IT Services team. This role will focus on the design, implementation, security, and evolution of uShip’s cloud infrastructure, with AWS serving as the primary platform. The ideal candidate will help drive the architecture and automation of our cloud environment while supporting modern DevOps practices, infrastructure as code, and secure platform operations. This individual will work closely with engineering, security, and IT teams to ensure uShip’s systems are scalable, resilient, and secure. This role is best suited for someone passionate about cloud architecture, automation, and building reliable infrastructure platforms. Responsibilities - Design, deploy, and maintain scalable and secure cloud infrastructure primarily within AWS. - Architect and implement infrastructure using Infrastructure as Code (Terraform) and automated deployment pipelines. - Develop and maintain CI/CD pipelines supporting secure software delivery using GitHub, GitHub Actions, and GitHub Advanced Security. - Implement and manage microservices and serverless architectures within AWS. - Design and maintain cloud networking, security controls, and IAM architectures following AWS best practices. - Monitor and optimize cloud infrastructure for performance, availability, and cost efficiency. - Partner with engineering teams to design and support reliable cloud-native applications and services. - Implement and maintain cloud security standards, monitoring, and incident response capabilities. - Support hybrid infrastructure and integrate cloud services with existing systems where required. - Document architecture, operational procedures, and security practices to support long-term platform reliability. - Participate in on-call rotations to support cloud infrastructure operations. Qualifications - AWS Certification at the Solutions Architect Associate or SysOps Administrator Associate level. - 3+ years of hands-on experience designing and operating infrastructure within AWS production environments. - 2+ years of experience implementing Infrastructure as Code (Terraform or similar). - Experience designing and operating cloud-native architectures, including microservices and serverless platforms. - Experience building and maintaining CI/CD pipelines and automated deployment workflows. - Strong understanding of AWS networking, IAM, security controls, and architecture best practices. - Experience administering Linux-based systems in cloud environments. - Familiarity with containerized workloads and orchestration platforms. - Strong troubleshooting skills across distributed cloud systems. - Excellent written and verbal communication skills and the ability to communicate technical concepts to cross-functional teams. - Ability to work both independently and collaboratively in a small, high-impact team environment. Preferred Qualifications - AWS Solutions Architect Professional or DevOps Engineer Professional certification. - Experience with Kubernetes, ECS, or container orchestration platforms. - Experience implementing observability platforms (CloudWatch, Datadog, Prometheus, etc.). - Experience with multi-account AWS environments and governance frameworks. - Experience with Cloudflare networking, security, or edge services. - Experience with multi-cloud environments (Azure or GCP). - Proficiency in scripting and automation (Python, Bash, or PowerShell). - Experience implementing security automation, compliance frameworks, or DevSecOps practices. - Familiarity with AI/ML security considerations and infrastructure best practices. - FinOps experience, or “FinOps Foundation FinOps Certified Engineer or FinOps Certified Professional” certification would be valuable. Requirements - Location: Austin, TX 78701, remote or hybrid optional team environment. - Salary: $130k - 140k base salary. - *We are unable to employ remote workers in New York City, Massachusetts, Montana, Hawaii, Alaska, California, or any location outside the U.S. - *We are unable to consider candidates requiring visa sponsorship or transfer, including OPT and H-1B, now or in the future. - *We are not accepting applications from agencies or independent contractors at this time. Benefits - Remote or hybrid work options. - Monthly Wellness Reimbursements. - Home office Reimbursements. - Company paid meal delivery pass. - 100% Paid Health and Dental available. - 401(k) matching, no vesting. - Stock Options. - Pet Insurance. - Dog-friendly downtown office. Company Description uShip is the world’s first and largest shipping marketplace, making it quicker, easier, and more affordable to ship large or bulky items. Consumers and businesses can compare and book bids from hundreds of thousands of customer-reviewed transportation service providers, ranging from independent owner-operators to the largest freight carriers and brokers. From cars to cranes and furniture to freight, our straightforward and transparent platform helps people, businesses, e-commerce sellers, and multinational logistics companies ship with greater speed and efficiency. Customers save money and service providers make money using their empty cargo space – everyone wins! We welcome diversity in all its forms, and believe we’re better collaborators, strategizers, and thinkers because of it. uShip is an equal opportunity employer. We are inspired to find candidates who embody our Core Values. uShip prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, age, parental status, national origin, disability, or veteran status. We celebrate our differences and are committed to creating an inclusive environment for all employees.

• Lead the architecture and implementation of complex cloud solutions. • Drive automation, optimization, and best practices across cloud environments. • Mentor junior engineers and provide technical leadership. • Collaborate with cross-functional teams to deliver scalable, secure cloud services. • Evaluate new cloud technologies and guide cloud strategy improvements.

Req ID: 368537 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Solution Architect - Experience/Service Cloud - Remote Canada Position Our Salesforce Solution Architects are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of Solution Architects provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. Day to Day / Job Function - Provide end-to-end architectural leadership for a highly complex, Service Cloud implementation built on an existing multi-cloud Salesforce footprint (Sales, Service). - Define the target-state architecture, integration patterns, data models, sharing models, and governance frameworks required for scalable community/portal solutions. - Lead solution design workshops, validate business requirements, create architectural roadmaps, and ensure alignment with enterprise standards and security policies. - Oversee technical delivery, mentor cross-functional teams, and ensure solution integrity across Experience Cloud, Lightning, Apex, and external systems. Experience Requirement - 10+ years Salesforce solution architecture experience - 5+ years specific to Experience Cloud or complex portal architectures. Certification Requirement - Salesforce Certified Experience Cloud Consultant (required) - Salesforce Application Architect or System Architect (preferred) #LI-NorthAmerica About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.