• Deliver full onboarding and continuous improvement coverage for new and existing customers using the Smartcat Marketplace • Leverage Smartcat’s automation technologies to reach 90% workflow automation across supported accounts • Ensure 100% SLA compliance for quality and on-time delivery, stepping in when needed • Build and maintain trusted vendor teams, enabling them with Smartcat AI tools and best practices • Partner with GTM Account teams to scope requirements and align on goals, quality expectations, formats, and workflows • Deliver marketplace training, ensuring customers understand how to create, manage, and assign projects efficiently • Configure and automate workflow steps including freelancer assignment, vendor management, and workspace settings • Support payment workflows, including facilitating payments to freelancers, and ensuring compliance with payment guidelines • Monitor freelancer capacity, performance, and specialization to match project requirements • Utilize Smartcat AI for supplier selection, supplementing with manual sourcing for rare language pairs or niche domains • Build and maintain pools of trusted linguists and teams • Set up and manage language assets (TMs, glossaries, style guides) and QA automation tools • Coordinate sample reviews and independent quality checks • Monitor delivery progress, mitigate risks, and intervene to protect SLAs • Lead issue resolution and escalation management when necessary • Help define success criteria, timelines, and workflows during POCs • Ensure smooth execution and help demonstrate value to accelerate customer decisions • Work closely with CX, Product, Engineering, and Account teams to deliver customer outcomes • Submit actionable bug reports, workflow insights, and technical feedback • Identify recurring customer needs and influence product roadmap priorities • Serve as an internal and external advocate for marketplace best practices

• Run and support impactful, progressive campaigns: Identify and execute compelling rapid-response and growth campaigns to elevate timely issues that align with MoveOn’s organizational goals. Regularly write and test clear, compelling, shareable, and creative emails and petition language that inspires people to support progressive campaigns. Provide support to other campaigns on the platform team and across MoveOn. • Work with partner organizations across the progressive space: Coordinate petitions, petition deliveries, and additional tactics to escalate and elevate campaigns in coordination with coalition organizations, partners, and members. Add capacity to improving our Progressive Partner Program. • Assist in daily platform management: Develop tactics, tools, and processes to quickly identify and elevate the strongest or most newsworthy campaigns using email, social media, or other ways of communication. Support the daily health of the platform through moderation and backend support of our platform tools. • Track priorities and goal-setting: Track platform team priorities in tandem with the larger MoveOn campaign priorities to ensure that we are focusing on the most timely and critical issues of the moment and drive towards concrete metrics for growth, retention, and engagement. • Build partnerships with organization and influencers: Develop and maintain deep relationships with state and local partner organizations while creating and managing a roster of important cultural and political relationships we can utilize and track for campaign engagement. • Mentoring: Support in supervising contractors and interns (as needed) as well as offering training and guidance to other MoveOn staff who are driving campaigns on the petitions platform. • Build a ladder of engagement: Work with teams across the organization to ensure that petition starters and signers are retained through direct engagement, building optimized campaigns, and focused on retention and leadership development for members.

• Manage a team of team leads and adjusters managing a mix of accounts and lines of business • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Responsible for accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute on performance management; attract, hire, retain and provide high level of training • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

• Lead the employee engagement and communication strategy for ES Applications • Draft yearlong communication plans that reinforce key RTX messages • Foster collaboration and partnership across the organization • Support the Office of the Corporate CIO and report to the Sr Dir, Corporate Applications