• Manage pipeline from approval → settlement • Prepare and issue AOL (Approval/Offer Letters) • Coordinate with clients, lenders, solicitors, and brokers • Track and follow up outstanding conditions • Manage quarterly pricing requests / repricing • Ensure all documents are complete and compliant before settlement • Monitor timelines and proactively remove blockers • Maintain accurate updates in Mercury CRM • Support client communication and status updates

Position: Settlements & Client Services Manager Salary: PHP 75,000 - 90,000 Working Hours & Conditions: Aligned with Australian hours; full-time (remote) Holidays: AU Holidays ABOUT THE COMPANY:  Neo Finance Group is a forward-thinking financial services and mortgage brokerage firm headquartered in Newcastle, New South Wales. Operating with a mission to modernize the lending landscape, the company specializes in providing strategic debt solutions for first-home buyers, seasoned investors, and small business owners across Australia. By leveraging a network of over 60 lenders, they deliver highly personalized expertise in residential mortgages, commercial finance, and asset lending, positioning themselves as a fresh alternative to traditional banking institutions. OVERVIEW: You own the post-approval process. Your job is to move deals from approval to settlement smoothly, without delays, errors, or client frustration. You are the operational backbone—ensuring every deal progresses, documents are correct, and stakeholders are aligned. RESPONSIBILITIES: - Manage pipeline from approval → settlement - Prepare and issue AOL (Approval/Offer Letters) - Coordinate with clients, lenders, solicitors, and brokers - Track and follow up outstanding conditions - Manage quarterly pricing requests / repricing - Ensure all documents are complete and compliant before settlement - Monitor timelines and proactively remove blockers - Maintain accurate updates in Mercury CRM - Support client communication and status updates

• Review overdue accounts in Xero on a regular basis. • Cross-check each overdue account in Salesforce before contacting the customer. • Look for any notes, updates, or issues that may explain delayed payment, including: installation delays, questions about quality of finish, customer complaints or concerns, unresolved service or project issues. • Make sensible decisions about whether an account should be followed up immediately or escalated internally first. • Keep accurate notes on actions taken, customer responses, and next steps. • Escalate sensitive or complex accounts to management before applying pressure. • Use a friendly, professional, and respectful tone in early-stage payment follow-up. • Adjust communication tone depending on the age of the debt: Under 30 days overdue: friendly, helpful, and relationship-focused; Over 30 days overdue: firmer, more direct, and more structured while still remaining professional. • Potentially assist with reconciling incoming payments. • Check that all invoices coming through the AutoEntry system are correctly present in Xero. • Support the finance function with accuracy and follow-up. • Send final invoices to clients. • Follow up to confirm receipt where needed. • Maintain professional and friendly communication while supporting timely payment. • Follow up on warm sales leads after a salesperson has sent a quote or email. • Check in approximately one week later to confirm the client received the quote and ask whether they need any further information. • Set up projects and opportunities correctly in Salesforce. • Process orders that come through the website within required timeframes. • Chase up failed deliveries with freight companies. • Record completed project photos and project details on the existing spreadsheet. • Provide PA support to both company directors. • Assist with simple filing and document organisation. • Book travel and help coordinate related arrangements. • Help keep day-to-day admin organised and moving.

Title: Entry-Level Theme Park Experience Coordinator – Create Magical Experiences for Guests **Are you passionate about theme parks and creating unforgettable experiences for guests? We are seeking an enthusiastic Entry-Level Theme Park Experience Coordinator to join our team. In this role, you will help plan and coordinate magical experiences for theme park visitors, ensuring they have a memorable and enjoyable visit. About Us: As a leading company in the entertainment and travel industry, we specialize in curating exceptional theme park experiences. Our goal is to provide guests with unique adventures, from thrilling rides to unforgettable shows. We are looking for a motivated individual who is excited to be part of this mission and help coordinate an array of experiences for families, groups, and individuals. Responsibilities: - Assist in planning and coordinating various guest experiences at theme parks, including special events, tours, and packages. - Work closely with park staff to ensure smooth execution of activities and guest services. - Provide guests with information about park attractions, events, and amenities to enhance their experience. - Manage booking details, including reservations, confirmations, and customer inquiries. - Coordinate with vendors, entertainers, and other park departments to ensure a seamless experience for visitors. - Monitor guest feedback and assist in resolving any issues or complaints to ensure customer satisfaction.