• Garantir SLA ≤ 10 minutos (proteção direta do investimento em marketing) • Auditar CRM e conversas diariamente (RD Station / RD Conversas) • Atuar em negociações críticas (virar venda ao vivo) • Garantir produtividade mínima de 50 tratativas/dia por consultor • Eliminar gargalos de funil em tempo real • Conduzir rituais diários (dailies com foco em número, não discurso) • Aplicar meritocracia real: lead bom vai para quem converte • Realizar roleplays e treinamentos técnicos semanais • Corrigir baixa performance com plano, prazo e métrica • Identificar gargalos do funil e propor melhorias contínuas • Trabalhar com marketing na qualidade e narrativa dos leads • Reduzir ciclo de vendas e aumentar conversão • Estruturar e otimizar cadência multicanal • Melhorar a máquina de vendas.

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader. JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. What You’ll Do: As a Research Operations Manager at NinjaTrader, you will join a team delivering strategic insights that inform mission-critical decisions across the organization. Your ReOpsleadership and your experience implementing systems, standards, and tools to improve research processes will amplify the efficiency and capacity of NinjaTrader’s researchers. This is an impactful role that will influence the shape of NinjaTrader for years to come. In this role, you will: - Design efficient research workflows and processes by evaluating current research operations from project intake through delivery and building repeatable systems that reduce friction - Ensure research practices adhere to company standards, including regulatory and compliance requirements as well as internal best practices for brand voice and participant experience - Build and manage a customer research panel, including platform onboarding, recruitment strategy, and governance of contact frequency - Manage day-to-day research logistics by supporting study setup, launch, monitoring, and troubleshooting while coordinating access to the research panel What you'll need: - At least 5 years of experience in research operations, panel management, or the operational or project management side of market research - A proven track record of building a research operations function from the ground up - Strong understanding of quantitative and qualitative research project workflows - Working or conceptual knowledge of quantitative and qualitative research methods, especially sampling and study design - Strong organizational and project management skills - Experience working with cross-functional teams and driving successful outcomes - Exceptional communication skills with the ability to collaborate with stakeholders of varying research experience levels - Self-starter who thrives in a fast-paced, dynamic environment and brings clarity to ambiguous situations - Low ego, high emotional intelligence, and a collaborative work ethic Bonus Points For: - Experience building a customer research panel - Familiarity with CRM-based participant workflows - Background in fintech, financial services, or trading platforms - Knowledge of the ResearchOps landscape, including frameworks like the Eight Pillars of User Research or Nielsen Norman Group’s Six Core Components Compensation: The salary range for this role will be $105,000.00 - $125,000.00 USD. In addition, this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company or team performance (50%). Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Location: This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin. Hybrid: For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: - 20 additional flex remote days annually - 5 Company Wide Office-Optional weeks tied to major holidays Our Core Benefits Include: - Generous PTO - 7 Paid Holidays Annually + 5 Conditional Holidays Annually - 1 Service Day Annually - 401k with 3.5% Company Match - Paid Parental Bonding Leave - Health, Vision, Dental Coverage - Life and Disability Insurance Covered 100% by NinjaTrader We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

• Monitor and manage incoming signing orders; review details and special instructions for accuracy and completeness. • Keep order records up to date as changes occur throughout the signing lifecycle. • Apply independent judgment to anticipate potential issues and ensure orders progress smoothly at every stage. • Oversee automated notary assignment and take manual action on hard-to-fill orders, including direct outreach and incentive adjustments when appropriate. • Collaborate with customers to identify flexibility and meet performance targets for assignment speed and fulfillment. • Respond promptly to inbound communications from customers and notaries, providing clear and professional updates. • Escalate urgent matters appropriately and coordinate resolution efforts with internal Support and cross-functional teams. • Make outbound calls to resolve time-sensitive issues quickly and effectively. • Proactively identify risks and intervene to prevent delays or disruptions to the signing experience. • Deliver a positive customer experience even in high-pressure situations.

• Provides clinical and operational leadership for build, maintenance, submission, and updating of formularies and drug lists • Ensures accuracy of formularies and utilization management (UM) criteria in the Centralized Formulary System • Collaborate with healthcare professionals, pharmacists, and other departments to operationalize formularies • Perform formulary analysis to ensure operational flow • Develop measurements and plans to improve overall process improvements and efficiency • Create formulary management process and training documentation • Understand department, segment, and organizational strategy and operating goals