AOTI - Advanced Oxygen Therapy Inc.

Advanced Oxygen Therapy Inc. (AOTI) is a privately held medical technology company founded in the early 2000s and headquartered in Oceanside, California, with a

Patient Services Representative, Collections

Location

Pennsylvania

Posted

61 days ago

Salary

$22 - $24 / hour

Seniority

Senior

Bachelor Degree

Job Description

Patient Services Representative, Collections

AOTI - Advanced Oxygen Therapy Inc.

Title: Patient Services Representative, Collections Location: Exton United States Job Description: About AOTI Advanced Oxygen Therapy, Inc. (AOTI) is transforming the future of wound care through breakthrough technologies that improve the lives of patients with chronic non-healing and acute complex wounds. At the heart of our mission is our patented, multimodality Topical Wound Oxygen (TWO2) therapy, the only device of its kind proven effective in both Randomized Controlled Trials (RCTs) and Real-World Evidence (RWE) studies. TWO2 has delivered exceptional clinical outcomes, including an 88% reduction in hospitalizations and a 71% reduction in amputations among patients with Diabetic Foot Ulcers (DFUs) over 12 months. In addition to TWO2, we offer the NEXA NPWT System, an innovative, multi-week, multi-patient Negative Pressure Wound Therapy (NPWT) device designed to deliver the clinical benefits of traditional durable systems with the convenience and simplicity of disposable solutions. The NEXA System is portable, easy to operate, and cost-effective-making advanced wound care more accessible across diverse care settings, from hospitals to the home. Backed by a world-class international leadership team and a robust global infrastructure, AOTI offers a unique opportunity to make a meaningful impact in healthcare. If you're driven by purpose and want to be part of a company that's transforming wound care, we'd love to hear from you. Why We're Hiring As demand for our TWO2 therapy continues to grow, we are expanding our team to ensure we maintain the highest standards of patient care. We are looking for compassionate and motivated individuals to join us in delivering life-changing therapy to more patients across the country. Position Summary The Patient Services Representative, Collections will process and follow up on medical billing, review remittance advice forms to verify proper reimbursement, and adjust as necessary. Location: Remote Employment Type: Full-Time (Remote) Compensation - Salary Range: $22.00 - $24.00 Benefits In addition to competitive pay, we offer a comprehensive benefits package that includes: - Full benefits with a company-sponsored stipend - 401(k) with company match - Company-paid Basic Life, AD&D, Short-Term, and Long-Term Disability Insurance - 11 Paid Holidays + 2 Floating Holidays - Paid Vacation and Sick Time - Paid Volunteer Time Off to give back to your community - Employee Referral Bonuses - Car allowance, fuel reimbursement, and corporate discounts Key Responsibilities - Regular collections follow up on unpaid claims to maximize cash flow. - Recognize, flag, and resolve payor issues as they arise. - Compiling claims appeals and reconsideration requests as necessary. - Reviewing claims for accuracy before submission. - Demonstrate an understanding of patient confidentiality to protect the patient and corporation. - Responds in a timely manner to all inquiries from customers, sales reps, and co-workers. - Work collaboratively with authorizations and billing to maximize efficiency throughout operations. - Help train new hires on process and procedures within the department. - Maintain training tools and develop new training tools as needed. - Perform technical and customer support, as needed. - Performs all necessary administration tasks when necessary. - Maintain accurate data and in third-party billing and in-house ERP systems. - Future cross-training in authorizations and billing. - Perform other duties as assigned. Qualifications & Skills - High School diploma or equivalent required, Bachelors in related field preferred. - Position requires at least 3 years of medical office/provider/billing/collections work experience with insurance procedures. - Must have excellent communication skills, written and verbal. Proficiency with computer, internet and Microsoft Office (Outlook, Word, and Excel). Experience with multiple payor portals a plus. - Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason. Physical Demands - Occasionally required to sit. - Occasionally required to walk. - Occasionally required to use hands to finger, handle, or feel. - Occasionally required to reach with hands and arms. - Occasionally required to talk or hear. - Occasionally required to bend, lift or climb. - Occasionally required to lift up to (50 pounds or greater). - Finger dexterity required. - Hand coordination required. - Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus. Work Environment - Exposure to adverse conditions. - Exposure to moving mechanical parts. - Exposure to high, precarious places. - Exposure to outside weather conditions. - Exposure to fumes or airborne particles. - Possible risk of electrical shock. - Protective clothing or equipment is required including gloves, covered shoes, protective eyewear. Equal Opportunity Employer Advanced Oxygen Therapy, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Data Privacy Notice We collect and use personal information you provide in your application, such as your name, contact details, and professional experience, to evaluate your qualifications and manage our recruiting process. We may also obtain information from publicly available sources or referrals in connection with recruiting activities. We retain this information for a limited period in accordance with applicable laws and our internal policies. Join Us Join AOTI and help us grow our impact-one patient at a time

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Stanford University logo

Associate University Librarian for Collections and Public Services

Stanford University

Stanford University is a leading research and teaching university located in Stanford, California, a town between San Francisco and San Jose, California. In ope

Collections61 days ago

Title: Associate University Librarian for Collections and Public Services Location: Schedule Full-time - Job Code1789 - Employee StatusRegular - GradeM - Requisition ID108739 - Work Arrangement Hybrid Eligible - Job Description: Stanford University Libraries (SUL) is seeking an innovative strategist with successful and practical policy and administrative experience to join our team as the Associate University Librarian (AUL) for Collections and Public Services. In a dynamically evolving information landscape, the AUL is responsible for ensuring scholars have access to the information resources critical for research, teaching, and learning. We seek a team member who is ready to share their skills and perspectives. This position is an Academic Staff-Libraries Career-track appointment. About Stanford Libraries: Stanford University Libraries is a network of over fifteen libraries with over 400 employees. We are committed to fueling teaching, learning, and research across Stanford by acquiring, describing, stewarding, and making available a robust collection, currently in excess of 12 million physical volumes, over 3.5 million e-books, and 65 thousand serial licenses. The Stanford University Libraries' collections include, in addition to the general collections, ancient and early modern coins; antiquarian and modern maps; archives of academicians, public figures, artists, and musicians; databases and datasets; cuneiform tablets; Egyptian papyri; rare and fine press books; manuscripts; media; photographs; artefacts; and digital objects. Everyone in the organization plays a vital role in fulfilling our objectives. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization by focusing on the needs of our ever-changing university. While we hope to find candidates who strategically fit within our organization, what we truly seek is someone who will add to our culture, our profession, as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford University Libraries. This is done through an adherence to the Libraries' values that are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant. About the position: Stanford University offers exceptional undergraduate, graduate, and professional degree programs across diverse fields. The Stanford University Libraries play a vital role in supporting these academic pursuits, providing specialized collections and services tailored to meet the unique needs of more than 17,000 students and over 2,400 faculty members. The AUL oversees 13 branch libraries and centers, each serving the unique academic demands of specific schools and disciplines. The Associate University Librarian for Collections and Public Services is responsible for the vision, strategic development, and stewardship of the libraries' general collections, including planning and allocation of the Libraries Materials Budget. The AUL provides administrative oversight for the branch libraries as well as the resource groups, with 9 direct reports and over 90 employees. The assignment includes development of donor relationships with other members of the Library Executive Group and numerous curators. The position reports to the University Librarian. Core Duties: - Collection Development (including both physical and digital research resources, and an evolving suite of materials created through long-standing partnerships and initiatives) - Develops, allocates, and manages the twenty+ million-dollar Libraries Materials Budget, which includes 57 operating funds and 295 endowment funds. Drawing upon the expertise of the 38 subject specialists and the colleagues in Acquisitions, the AUL leads and manages the collection program closely aligning the library resources with the university's academic priorities. - Develops, refines, and coordinates collection evaluations and deployment ensuring efficient workflows and cost-effective practices in conjunction with colleagues in Technical and Access Services. - Collaborates with colleagues in the Acquisitions Department in the use of approval plans, evidence-based acquisitions plans, vendor-related programs, and negotiations for major journal and database packages. Works with subject librarians and faculty on open access resource decisions. - Collaborates with Technical and Access Services leadership in devising and implementing processes around bulk collection processing, deaccessioning content, and preservation-related issues. - Coordinates acquisitions, exhibits, patron support, classroom support, and space allocation with Special Collections. - Collaborates with the coordinate libraries, Medicine, Law, and Business, on major journal packages, data purchases, and jointly supported resources. - Coordinates with Facilities and Access Services with regards to space projections and needs for the collections across Green Library, the Stanford Auxiliary Library, and the branch libraries. - Branch and Resource Group Management - Provides administrative leadership to the branch libraries and resource groups, ensuring coordination and collaboration between and among them as well as other departments in SUL. These include: the Humanities and Area Studies Resource Group (HASRG), including the Silicon Valley Archives, the Social Sciences Resource Group (SSRG) including the Jonsson Library of Government Documents, the Learning & Outreach Group, the Specimen Collection program in the Doerr School of Sustainability, and the following branch libraries: Bowes Art and Architecture Library including the Visual Resources Center, Branner Earth Sciences Library & Map Collections, Cubberley Education Library, David Rumsey Map Center, East Asia Library, Harold A. Miller Library at Hopkins Marine Station, Music Library including the Archive of Recorded Sound, Robin Li and Melissa Ma Combined Science Library, and the Terman Engineering Library. - Provides administrative leadership to the Curator of the geological specimen collection, owned by the Doerr School of Sustainability. Works in collaboration with the Curator to secure ongoing funding for oversight of the collection and for additional space for over 500,000 specimens. SUL manages this collection at the request of the Doerr School. - Allocates and monitors budgets for all the branch libraries, resource units, and operating budgets funded through endowments. Manages central budgets that include staffing resources, facilities funds, and travel allowances. - Oversees the outreach and support work for orientations, reference, public events, exhibits, and student engagement. - Participates in the promotions and continuing appointment process for professional librarians, helping to create and administer procedures related to staff development and growth. Sits on the Promotion and Continuing Appointments Committee. - Oversees workforce development including yearly performance reviews, hiring and onboarding, management of flexible staffing models, and resource allocation. - Leads the division according to the Libraries' values including treating others with respect, fairness, trust, and openness. - Liaison Roles - Serves as the primary liaison to consortial partners for collection development; promotes collaborative collection development programs with internal partners in the coordinate libraries, and externally to the university as appropriate. - Serves as SUL's representative in collection development activities regionally, nationally, and globally. - Donor Relationships - Provides stewardship to major donors in conjunction with subject specialist liaisons, the AUL for External Relations, and the University Librarian. - Collaborates with subject specialists and the AUL for Special Collections on new acquisitions, helping to negotiate gift and sales agreements. The AUL for Collections and Public Services serves as a member of the senior staff of SUL working collaboratively with the leadership team to set priorities, manage resource allocations, focus on innovative new developments, manage change, and advance library staff, programs, and services in alignment with Stanford's mission and goals. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. MINIMUM REQUIREMENTS Education and Experience: - Master's Degree in Library Science and five years of relevant experience in an academic library setting. Seven years of management experience in increasingly responsible positions or a combination of education and relevant experience. A Ph.D. in any of the fields and/disciplines covered by Stanford University is desirable. Minimum Knowledge, Skills and Abilities: - Demonstrated success in working with and for professors and other senior academic leadership personnel in building collections and library services. - Proven leadership ability in an academic research library setting, preferably at the R1 level. Among the traits of significance are the conceptual, analytical, and communication skills which form the basis of leadership. - Substantial management or administrative experience demonstrating progressively increased levels of responsibility over the course of the applicant's career to date, particularly in the area of research library collection development including understanding complex financial budget scenarios, the open access landscape, and management. Evidence of providing successful leadership in managing high level academic and professional staff. - Demonstrated ability in fiscal management, especially in managing library materials budgets, as well as funds for projects and programs. - Successful experience as a selector, curator, or bibliographer for a comparable research Library. - Successful experience representing and advocating for research libraries to donors, faculty, and professional staff. - Evidence of a deep knowledge and broad perspective on current research library issues, with indicators of success in translating such a perspective to operational responsibilities. - Successful engagement with integration of digital library resources both internal and external to the libraries. - Evidence of significant professional and scholarly growth, exemplified by positions of leadership on boards, national organizations, published papers, and/or scholarly presentations. - Demonstrated ability to manage successfully in the context of ever-changing academic and budgetary landscapes. - Strong skills in oral and written communication. Evidence of success in negotiations. Ability to handle complex personnel issues in collaboration with Human Resources, Resource Group heads, and branch heads. - Ability to work independently and in partnership with others in and between complex organizations. - Fluency in another language than English is desirable. PHYSICAL REQUIREMENTS*: - Constantly sit, perform desk-based computer tasks. - Frequently twist/bend/stoop/squat, grasp lightly/fine manipulation, grasp forcefully, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. - Occasionally stand/walk, reach/work above shoulders, writing by hand, kneel/crawl, climb (ladders, scaffolds, or other). - Rarely use a telephone, operate hand controls. - Must be able to push and maneuver a fully-loaded cart weighing up to 650 pounds that requires an initial push force up to 50 pounds. - - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. WORKING CONDITIONS: - May work in confined spaces and at heights 4-10 feet; be exposed to dust and mold; work extended hours, evenings and weekends. WORK STANDARDS: - Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. - Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. - Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu. The expected pay range for this position is $197,251 to $251,010 per annum. Stanford University provides pay ranges representing its good faith estimate of the salary the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Why Stanford is for You: Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: ● Freedom to grow. We offer career development programs, tuition reimbursement, and course auditing. Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak. ● A caring culture. We provide superb retirement plans, generous time-off, and family care resources. ● A healthier you. Choose from hundreds of health or fitness classes at our world-class exercise facilities. We provide excellent health care benefits. ● Discovery and fun. Stroll through historic sculptures, trails, and museums. ● Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more. Additional Information - Schedule: Full-time - Job Code: 1789 - Employee Status: Regular - Grade: M - Requisition ID: 108739 - Work Arrangement : Hybrid Eligible

California
$197.3K - $251.0K / year
Huntington National Bank logo

Asset Finance Collections Representative I

Huntington National Bank

Sine 1866, Huntington National Bank has served midwestern communities with banking and financial services for consumers and businesses of all sizes. The regiona

Collections61 days ago

Title: Asset Finance Collections Rep I Location: Columbus, .OH, Minnetonka, MN, Akron, OH Reference Number:R0068288 Job Description: Description This position is available to be filled at any Huntington Corporate office location. Summary: The Asset Finance Collections Representative I is responsible for the overall effective management of delinquency levels of an assigned Portfolio of accounts within the 1-60 day aging categories. This involves making of outbound calls and sending letters to delinquent customers as necessary to collect past due amounts, reconciliation of payment and billing histories and negotiation of payment arrangements. Periodically pulls and analyzes credit information from various sources in order to recommend appropriate actions on problem accounts. Duties & Responsibilities: - Manage delinquency levels within the assigned portfolio through the use of outbound calls, letters and use of third-party providers. - Assist customers with account reconciliations utilizing payment and billing histories. - Access and analyze appropriate credit information (i.e. consumer and commercial credit bureau reports) when appropriate. - Communicate effectively with customers and/or their representatives as well as internal business partners to effectively solve delinquency issues. - Recommend paths to resolution to customers and internal stakeholders including negotiation of payment arrangements. - Perform other duties and projects as assigned. Basic Qualifications: - Four-year college degree in Finance/Accounting/Economics or equivalent work experience - 1+ years of prior consumer or commercial collections experience. Preferred Qualifications: - Strong written and verbal communication skills with attention to detail. - Strong analytical and problem solving skills. - Ability to multitask in a deadline driven fast paced environment. - Ability to make sound responsible decisions in a timely manner. - Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software. This position is available to be filled at any Huntington Corporate office location. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: 52,000.00 - 101,000.00 USD Annual The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Ohio + 1 moreAll locations: Ohio | Minnesota
$52K - $101K / year

Patient Financial Services Representative II - Traditional Medicare Billing and Collections

University of Texas System

Headquartered in Dallas, Texas, the University of Texas Southwestern Medical Center is part of the University of Texas higher education system. Founded in 1943,

Collections61 days ago

Title: Patient Financial Services Rep II - Traditional Medicare Billing & Collections Location: Dallas, TX Job Number: 929960 Category: Insurance/Billing Job Description: WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report(Opens in a new window), we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: - PPO medical plan, available day one at no cost for full-time employee-only coverage - 100% coverage for preventive healthcare-no copay - Paid Time Off, available day one - Retirement Programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer - Learn more about these and other UTSW employee benefits!(Opens in a new window) Work Schedule: Flexibility start time from 7am-9am thru 3:30pm-5pm. This is a remote position however; candidate must live in the Dallas Fort Worth metroplex due to occasional onsite meetings/trainings. This will be discussed more in the interview. EXPERIENCE AND EDUCATION Required - Education High School Diploma and - Experience 5 years hospital or medical billing experience. Preferred - Education Bachelor’s Degree - Experience Experienced collector for Traditional Medicare with billing experience and EPIC knowledge a plus. Knowledge of the Medicare DDE system and able to navigate within that system. Experience correcting claims returned from the provider directly in the DDE system. JOB DUTIES - Analyze payer underpayments, variances, and denials. Escalate trends, make comprehensive suggestions, and file professional appeals according to our contractual agreements and UT Southwestern policy. This includes timely processing of allocated volume of accounts, based on established production guidelines and time parameters provided for workflow. - Responsible for outbound calls and/or status inquiries via payer’s website validating receipt of medical claims and adjudication status within established timeframes. Display competent ability to access, navigate, and manage account information through phone calls and payer websites. Documents all work and calls performed, in accordance to policy. This includes complete contact information, good grammar, and expected outcomes. - Display competency and ability to work within client based, research, and UTSW special arrangements. This includes, but is not limited to: calculating the physician and hospital share and working with MSP to transfer the physician’s share to that department, working with other departments at UTSW to properly invoice clients and bill claims for proper adjudication per our agreements. - Be knowledgeable on all payer types and effectively work on special projects for specific initiatives for account resolution projects. Demonstrate confidence and sound decision making for processing through large volumes of denials, complex accounts, or contractual reviews, as identified from strategic leadership requirements. - Make necessary adjustments as required by plan reimbursement. - Function as a departmental liaison for billing and collections support for internal and external customers, as required. - Utilize systems tools and department resources to achieve production and quality targets for resolution of patient accounts. - Investigates and responds to questions or requests for additional information in a timely and professional manner to ensure proper, timely and accurate payment of patient accounts. - Maintains passing QA Scores - Attends in-services, classes and meetings related to all operations to the PFS department. Understands reimbursement of all 3rd party payers. SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Benefits - UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: - PPO medical plan, available day one at no cost for full-time employee-only coverage - 100% coverage for preventive healthcare – no copay - Paid Time Off, available day one - Retirement Programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer - Learn more about these and other UTSW employee benefits!

Texas
Job Closed
Full TimeRemoteTeam 1,001-5,000Since 2012H1B No Sponsor

• Provides service via all available omni channels to serve as the liaison between the business, clients, patients, and other parties, such as insurance companies. • Offers education on the healthcare revenue cycle and troubleshoots accounts through resolution by reviewing large balance accounts and other departmental insurance discovery processes. • Engages in and enjoys active listening with callers, confirming or clarifying information and diffusing conflict. • Makes appropriate changes or documentation in client healthcare systems and internal technology platforms. • Submits claims to insurance providers on behalf of our clients for their patients, following through to resolution. • Contributes to the development of workflows for incoming clients, developing procedures and communicating expectations to the contact center. • Proactively shares information about healthcare revenue cycle services to support the growth of the business’s client and/or account base. • Follows department processes and procedures in compliance with industry laws and regulations. • Manages inventory to ensure metrics are being met to patient’s accounts are not being sent to collections prior to resolution. • Reviews and escalates complex accounts requiring additional review. • Meets the key performance indicators and expectations established for the position. • Performs all duties above with the highest integrity and confidentiality. • Completes assigned training and learning plans, including those that fulfill industry compliance requirements. • All other duties as assigned.

Wisconsin