• Develop and own a clear product vision and multi-quarter roadmap for the PMS that aligns with company strategy and the real-world needs of campground operators. • Anticipate where the platform needs to go — don’t wait for problems to surface. • Bring forward strategic opportunities and risks before they reach stakeholders. • Synthesize operator feedback, market signals, and internal data into a coherent point of view on what to build and why. • Develop genuine expertise in how campground businesses operate — seasonality, staffing models, revenue levers, compliance considerations, and the day-to-day realities of park management. • Partner closely with engineering, design, sales, customer success, and support to define requirements and deliver well-scoped, high-quality releases. • Bridge the gap between operator needs and technical constraints — translate complexity in both directions without losing fidelity. • Oversee the development and health of integrations with payment processors, channel managers, OTAs (from an operator configuration standpoint), and other tools campgrounds use to run their business. • Define and track KPIs that reflect real operator outcomes: platform adoption, feature utilization, reservation throughput, time-on-task, and retention. • Bring an AI-native working style to the team — actively use AI tools in your own workflow for research, synthesis, spec writing, and iteration. • Lead sprint planning, reviews, and retrospectives with clear intent — not just ceremony.

What we’re looking for SurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision. What you’ll be working on - Partner with product leadership to define AI and agentic capabilities that power the product - Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines - Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows - Establish evaluation frameworks and success metrics for AI and agentic capabilities - Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem - Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale. We’d love to hear from people with - 5+ years of product management experience building and launching SaaS products - 2+ years of experience launching AI-powered products involving generative AI and conversational interfaces. - 3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs - Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected) - Experience writing lightweight code to prototype AI capabilities - Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch. - Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact. - Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa. Nice to Have - Product management experience working across both consumer and enterprise SaaS products - Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker - Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks The base pay provided for this position ranges from $147,900/ year - $191,400/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Senior Digital Product Manager is responsible for the design, features, operations, and outcomes of the digital products that support patient and staff experiences. Develops the vision and strategy to create a highly engaging digital experience leveraging a variety of technology platforms. Works to develop product feature roadmap, develop and deliver operational metrics, and continually captures consumer and patient feedback to drive the product backlog. Works in partnership with information systems, consumer experience, marketing, and clinical teams to enhance digital capabilities in the delivery of health care. Business hours: Monday - Friday, 8a - 5p. This is a Work From Home position.Job Description Minimum Qualifications Education: Bachelor's degree in business, marketing, engineering, computer science, or related field preferred. Licenses/Certifications: (None) Experience / Knowledge / Skills: - Three (3) years of experience in digital product or technology development experience - Five (5) or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts. - Advanced experience in understanding and translating business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumer - Strong understanding of human centered design fundamentals and focus on customer centricity and demonstrated understanding of application to product improvement - Strong understanding of both the digital channel and application landscape, capabilities of the technology within a channel and how experience/context is managed across the channels - Strong demonstrated ability to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrity - Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered - Understand math and statistical concepts to provide analysis to formulate meaningful decisions. - Exceptional time management skills and attention to detail - Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels - Create a positive work environment that fosters successful team performance - Strong customer service, interpersonal and relationship-building skills Principal Accountabilities - Serves as consistent thought leader for all digital products in addition to own principal product accountabilities - Collaboratively define digitally enabled Memorial Hermann experiences for consumers and patients, leveraging multiple channels in a way that is engaging and intuitive experiences for our omni-channel strategy - Is directly accountable for the development of features and capabilities across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods - Discover, evaluate, and incubate partnerships (internal & external), next generation technologies and customer/patient services by continuously searching and testing new concepts - Collaborate with care delivery and service line leadership to identify new concepts and features to enhance the digital channel experience and drive customer/ patient engagement towards Everyday Well - Defines a multi-year strategy for their product portfolio, representing it to governance, steering committees and executive updates. Influences future use and strategy through executive influence and planning with various teams across the organization. - Develop a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagement - Provide leadership in the refinement and fulfillment of the health system’s digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system’s digital platform, ensuring the system remains vibrant in today’s changing healthcare marketplace - Applies expertise in emerging digital trends and technologies to shape solutions across mobility, content management, and the user experience in alignment with organizational goals. Works as part of a matrixed team partnering with information services, customer experience, and marketing to determine investment needs, projects and priorities - Effectively communicates the vision and strategic plan for change to internal and external stakeholders - Plans, oversees and ensures completion of approved projects through internal and external resources - Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service - Actively seeks and demonstrates individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. - Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. - Other duties as assigned

• Lead how data, analytics, and experimentation are applied to test assumptions and inform product decisions across digital products. • Translate company and product objectives into clear, measurable outcomes and leading indicators. • Establish standards for how product bets are framed, instrumented, measured, and evaluated. • Proactively identify measurement gaps and define plans to close them. • Own the design and execution of validation strategies across major product initiatives, selecting appropriate methods based on risk, confidence, and impact. • Drive rigorous assumption testing, including prototypes, behavioral analysis, feature experiments, and A/B testing where appropriate. • Define clear success criteria, guardrails, and decision frameworks before experiments launch. • Lead analysis and interpretation of results, translating findings into clear product recommendations and next steps. • Ensure experimentation efforts remain focused on meaningful customer and business outcomes. • Independently write complex SQL queries to answer high-impact product and business questions. • Conduct deep exploratory analyses to identify growth opportunities, engagement drivers, and areas of friction. • Design, build, and maintain dashboards that provide trusted visibility into product performance and user behavior. • Standardize metric definitions and ensure alignment across teams. • Elevate measurement rigor across initiatives, ensuring every meaningful product bet has a clear evaluation plan. • Partner with Product, Engineering, and Design to embed validation and measurement into discovery and delivery workflows. • Work closely with Engineering and Data teams to define instrumentation requirements and improve data quality. • Serve as the subject matter expert for experimentation and product analytics within the tech team. • Coach peers on hypothesis framing, success metrics, and interpreting results.