• Lead the technical architecture and evolution of Sales Cloud and Service Cloud solutions, aligning technology with business objectives; • Serve as the team's point of reference for architecture decisions (patterns, integrations, data, security, and performance) and support discovery and solution definition; • Develop and evolve components and customizations in Apex, LWC and Flows, ensuring quality, testability, and maintainability; • Define and enforce development standards (code reviews, architecture guidelines, technical documentation, and best practices); • Ensure governance of access and profiles (permission strategy, access reviews, sharing design, and appropriate segregation); • Design and oversee integrations with business systems when needed, defining contracts, standards, monitoring, and failure handling; • Support and guide the team in resolving incidents and complex issues, performing troubleshooting and prevention; • Work in partnership with Product and Business teams to translate requirements into viable, scalable technical solutions; • Mentor developers, supporting technical growth, best practices, and team autonomy.

• Solution Design: Create detailed architecture diagrams (data flows, integrations, and components) using the Azure ecosystem. • Component Selection: Define the strategic use of services such as Azure Functions, App Services, Logic Apps, Service Bus, Azure SQL and Cosmos DB. • Modernization: Guide the migration of legacy systems to microservices, event-driven, or serverless architectures. • Technical Governance: Ensure the solution design complies with security, performance and cost (FinOps) standards, without necessarily operating the infrastructure. • Technical Liaison: Act as a bridge between business stakeholders and Development/DevOps teams to ensure the implementation follows the proposed design.

• Design, build, and maintain software solutions that meet business needs and deliver long-term value. • Demonstrate technical leadership by proactively identifying risks, driving improvements, and influencing team direction. • Collaborate with product management, testing, and development teams to ensure solutions are efficient, consistent, and aligned with business goals. • Participate in design reviews, code reviews, and collaborative requirements reviews, providing thoughtful feedback and supporting the growth of teammates. • Take ownership and accountability over deliverables, helping the team meet commitments and maintain high-quality standards. • Apply established programming standards and techniques to ensure strong performance, scalability, and reliable data handling.

Come Dream with Us at Hatch There’s nothing like a great night’s sleep—the cozy, wrapped-up-in-a-heavy-blanket kind of sleep. The fire-crackling, curtains-drawn, DO NOT DISTURB kind of sleep. You know, the good stuff. But here’s the thing: while 85% of people agree sleep is the key to their well-being, more than half are unsatisfied with their own. Whether it’s stress, interruptions, work, or little ones waking in the night, so many people need help getting truly restorative rest. That’s where we come in. At Hatch, we’re on a mission to help people build better sleep habits—so they can feel more focused, energized, and present in their lives. We’ve designed best-in-class smart sleep devices, paired with science-backed sleep content, to help people unwind nightly, sleep deeply, and wake gently. More than 5 million sleepers of all ages have made space for rest with Hatch, with our baby products in 1 in 3 nurseries and our adult product, Restore, taking over nightstands (and TikTok) worldwide. We are open to candidates across the U.S. and Canada, with a strong preference for those located in New York or San Francisco. Hatch is based in California, so we ask that you’re available during PST/PDT hours. The Opportunity We're seeking a Chief of Staff to the VP of Engineering who is a force-multiplier for engineering leadership — driving decision velocity, organizational clarity, and execution rigor across a scaling hardware and software organization. This role is best suited for someone who enjoys both shaping direction and driving it forward in practice. You'll be deeply involved in the planning, dependencies and operating cadence of the engineering organization. You'll surface blockers before they escalate, and drive alignment across a complex multi-disciplinary team including mobile, backend, embedded and data groups. You'll be expected to make independent judgment calls, translate ambiguity into structured action, and move the organization toward decisions — not wait for them. You'll partner closely with the VP of Engineering and the extended engineering leadership team to connect priorities with company strategy, own the operating cadence (planning cycles, leadership meetings, and cross-functional alignment rhythms), and represent engineering with clarity and credibility in cross-functional forums. You'll drive outcomes through influence, not hierarchy. This is a high-trust role for someone who can quickly build context in complex environments, communicate with precision, and drive outcomes with a strong sense of ownership. This role reports directly to the VP of Engineering and serves as a core member of the Engineering Leadership team, playing an active role in shaping priorities, decisions and execution. What You’ll Do Within 3 Months - Build a deep understanding of Hatch’s organizational and technical ecosystem - Form strong partnerships with leaders from within Engineering as well as Product, Design, Content and Marketing in order to connect siloed work streams (i.e. dependencies across backend, mobile, product, and hardware) - Create a consistent and transparent communication cadence that highlights engineering’s roadmap and impact, while openly addressing challenges. - Build a clear understanding of roles, ownership, and opportunities to improve alignment across the organization. Within 6 Months - Lead or co-lead strategic initiatives within Engineering and cross-functionally - Translate complex technical progress into crisp narratives for the exec team - Own the roadmap for engineering-led initiatives - Establish explicit ownership of improving operating systems (e.g., planning, dependency management, leadership forums) - Represent the VP of Engineering in cross-functional forums, ensuring alignment on priorities and surfacing tradeoffs clearly After 1 Year - Act as a strategic force multiplier, defining and executing engineering strategies and initiatives - Establish scalable systems for visibility, coordination, and execution - Drive alignment and execution on Hatch’s biggest strategic bets, ensuring engineering is operating with focus and accountability - Contribute to and enable an engineering culture that embodies our Hatch values You'll Know You're Succeeding When: - The VP of Engineering has more time for strategic priorities and high-leverage work - Engineering's biggest initiatives are moving faster with clearer ownership - Cross-functional partners consistently know what engineering is doing and why it matters, and have clarity on timelines, risks and dependencies - You've become the go-to person for connecting dots across the product and engineering organization What You’ll Bring - Leadership: Proven experience in a leadership role, preferably as a Chief of Staff or Business Operations leader, partnering with CTOs or other senior executives, in a startup or a consulting environment - Technical Acumen: Strong technical experience with the ability to understand system architectures, engage credibly with engineers and translate between engineering and business stakeholders, and understand tradeoffs and dependencies across systems - Exceptional Communication: Excellent written, verbal, and interpersonal communication skills. You can convey complex ideas concisely to a wide variety of audiences - Analytical Thinker: Uses data and logic to diagnose issues, structure problems, translate insights into clear recommendations and action, and drive decisions - Program Management: Proven ability to independently lead \complex, cross-functional initiatives - Structured Problem Solving: Able to navigate ambiguity and translate complex, undefined situations into clear direction and actionable plans - Cross-Functional Leadership: Proven ability to partner across Engineering, Product, and Design, and other teams to align priorities, navigate tradeoffs, and move work forward - Low Ego, High Impact: Comfortable behind the scenes amplifying others’ success; thrives on clarity, progress, and purpose Why You’ll Love Working at Hatch 💛 We’re a certified Great Place to Work! 94% of our employees say Hatch is a great place to work. 💡 You’ll work with an amazing leadership team that truly values employees and leads with our company values every day. 🌙 We help people sleep better! Our products make a meaningful impact on people’s lives. 🎉 Our team is collaborative, fun, and full of brilliant minds. 🚀 We’re backed by world-class investors and growing fast! 🏡 We support flexibility with a remote-friendly work environment. The Perks & Benefits That Matter ✨ 100% paid medical, dental, and vision insurance for employees (80% for dependents, including domestic partners) 💰 Meaningful equity—you’re an owner here 📈 401(k) match (no vesting schedule!) 👶 16 weeks of fully paid parental leave 💆 16 free therapy sessions (for you + one other adult in your life) 💜 Financial support for family planning 🏡 Remote office + monthly internet reimbursement 🛍️ Friends & family discounts on Hatch products 🎟️ Exclusive discounts on travel, entertainment, and top retail brands 💫 And so many more spontaneous perks! About Hatch Designed by experts and loved by parents, our Rest family—including Rest, Rest+, and Rest Go—helps little ones (and their grown-ups) build healthy sleep routines. For adults, Hatch Restore is a fully customizable smart sleep clock and sunrise alarm designed to help you unwind nightly, sleep deeply, and wake gently. Founded in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss and featured on Shark Tank, Hatch is headquartered in Menlo Park, California. We are an equal opportunity employer and are committed to building a diverse and inclusive team. We welcome applicants of all backgrounds, experiences, and perspectives. Ready to Help the World Sleep Better? We’d love to hear from you! Apply now and join us in making great sleep a reality for all. Privacy Notice By submitting a job application at Hatch, you agree to our privacy notice, located here