Role Description The Surgical Device Manager – Retina (SDMR) is a professional sales position whose primary objective is the presentation, promotion, and sale of the Bausch + Lomb portfolio of capital equipment and surgical device products such as: - Stellaris PC Systems - VersaVit - Stellaris PC disposables - Laser Probes - Diamond Dusted Membrane Scrapers (DDMS) - Silicone Oil - Retina Disposable Instruments - Pinnacle Instruments - Retina Accessories - Retina ancillary products The SDMR reports to the Regional Business Director. Responsibilities include: - Successfully complete a formal training and certification program for all responsible products in the areas of product knowledge & selling skills. - Meet or exceed territory sales objectives. - Develop an effective teamwork relationship with other B+L representatives in the sales region. - Support the company’s mission of “Providing the World’s Most Valuable Ophthalmic Experience” to our customers by providing excellent service. - Maintain and update territory records of all customers. - Effectively utilize and manage territory expenses, sample accounts, and consignments in a responsible manner according to company policies. - Increase knowledge base through successful completion of advanced and continuing training programs. - Perform other related administrative tasks associated with your position according to company policies. This is a remote, field-based position that typically requires 25%–75% travel, which may include overnight stays depending on the size of the territory. Candidates must reside within the territory or within a reasonable commuting distance—by company vehicle—to the territory’s workload center. Qualifications - Bachelor’s Degree in science, business, or a related field. - Prefer 2 years of successful ophthalmic or other medical sales experience. - Excellent organizational skills. - Ability to establish priorities to meet goals. - Highly motivated and results driven. - Working knowledge of Microsoft Office suite of programs. - Capital Equipment sales experience is highly desired. Ophthalmic experience is nice to have. Benefits - Medical, Dental, and Vision Coverage - Flexible Spending Account (FSA) - Life Insurance - 401(k) Savings Plan - Employee Stock Purchase Plan - Employee Assistance Plan (EAP) - Parental Leave Program - Free Bausch + Lomb Contact Lenses - Group Legal Services - Education Assistance Program - Adoption Benefits

• As the central interface, you confidently coordinate exchanges between external appraisers/valuers, outsourcing partners and internal departments • You contribute your valuation expertise to related queries and are responsible for external property valuations – acquisition or standard valuations, both nationally and internationally • Together with your team members, you support the entire valuation process and check plausibility and consistency • You ensure the final quality of appraisal reports for our approx. 1,800 properties • You review and approve appraiser invoices to ensure an efficient and transparent process • As Manager Valuation, you perform analyses and develop your own value forecasts

Location Designation: Hybrid - 3 days per week Join our Field Service Team, a key driver in delivering exceptional experience for agents and clients nationwide. As part of our Field Service organization, you will help shape seamless customer experiences and support new business growth. Role Overview: Step into a pivotal management role as the National Virtual Service Counter (VSC) Manager (MG1), where you'll lead a remote team of ~12 direct reports responsible for high-volume appointment scheduling for new business across the United States. You will ensure optimal coverage of appointment slots, balancing internal resources, and collaborating with leaders nationwide to ensure customer support. As a hands-on leader, you'll monitor new business appointment volume and work closely with work force planning to identify trends to ensure proper coverage. With any capacity the team will review queues in Service Central, proactively identify teams that are behind, and provide support to help them catch up. This role covers multiple time zones, with flexible 7.5-hour shifts between 9:00 AM ET and 8:00 PM ET. You'll be accountable for maintaining high service quality, agent engagement, and continuous process improvement. What You'll Do: - Lead, coach, and develop a remote team of VSC agents responsible for hosting new business appointments with agents. This team will be responsible for solving the agent inquiries which may include processing agent requests. - Coordinate with other functional leaders nationwide to troubleshoot items that may require local support. - Monitor new business queues in Service Central; identify and assist teams that are behind to ensure timely processing. - Meet fluctuating demand and peak appointment times. - Maintain high customer service quality and agent sentiment scores through regular feedback, coaching, and process improvements. - Collaborate with technology and operations teams to enhance scheduling tools and streamline workflows. - Provide timely and accurate reporting on appointment volumes, team performance, and resource utilization. - Uphold compliance with regulatory and internal standards at every stage of the appointment process. - Foster a culture of accountability, continuous improvement, and operational excellence within the team. What You'll Bring: Required Skills - Must pass the FINRA Securities Industry Essentials (SIE) and Series 99 exams within the first six months of hire - Bachelor's degree or equivalent business experience - 5-7 years of relevant experience in service, operations, or team leadership - Strong interpersonal and communication skills, with a proven ability to build trusted relationships at all levels - Ability to influence adoption of new service capabilities and digital solutions across teams - Customer-centric mindset with a passion for exceeding expectations - Proficiency in Microsoft Office (Bookings, Word, Excel, PowerPoint, Outlook) and Service Central systems - Proactive approach to identifying and resolving service challenges - Forward thinking and ability to adapt to new ways of service delivery Preferred Skills - Experience in remote team management, client relationships, or internal business partner-facing roles. Field Service experience a plus. - Ability to influence across functions and levels without direct authority - Strong problem-solving and analytical skills - Background in training, coaching, or process improvement Pay Transparency Salary Range: $70,000-$90,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 93481

Job Summary: A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while utilizing your financial services and strong relationship management background. If you enjoy engaging with both internal and external stakeholders, are energized by working within a high performing team and find value in solving problems for others, you will thrive in this role. Responsibilities: - Plan and oversees the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service for clients. - Manages Client Engagement Model & client health reporting. - Ensures quality servicing and operational performance within the parameters of delivery standards (standard operating procedures). - Ensures client engagement from the daily user to the decision-maker level of the client. - Manages delivery metrics. - Provides guidance and mentorship to analysts. - Providing training to clients. - Coordinates and is involved in resolution of daily client inquiries and projects. - Develop client relationships and expands network at those organizations, understanding client business and product needs. - Strategic planning of service delivery to drive usage and proactive in service and support to reduce client downtime and support costs. - Collaborate with sales and support groups to demonstrate the value of support offered to clients and identify business opportunities for expanded support. - Maintain knowledge of product enhancements and the changing investments accounting industry. - Helps aggregate client feedback and provides guidance to improve operationally and expand the product offering. Required Skills: - Working knowledge of financial services and investment accounting. - Working knowledge of structured products, derivatives, fixed-income securities, etc. preferred. - Self-starter proactively seeks out solutions and expertise. - Able to execute in a fast paced and sometimes ambiguous environment. - Strong computer skills, including proficiency in Microsoft Office. - Excellent attention to detail and strong documentation skills. - Outstanding verbal and written communication skills. - Strong organizational and interpersonal skills. - Exceptional problem-solving abilities. Education and Experience: - Bachelor's degree in accounting or similar field or relevant experience in Investment. Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations. - 5+ Years of experience.