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CWAN was founded on a simple belief: investment professionals deserve modern technology that actually works for them. Not legacy systems that slow them down. Not fragmented data that creates confusion. But one comprehensive platform that gives you complete visibility and crystal-clear insights. The result? Investment management that works as seamlessly as your investment strategy. Since our founding in 2004, CWAN has been the trusted technology partner powering the world’s leading institutional investors — from insurance companies, asset managers, and hedge funds to asset owners like corporations, endowments, and pension funds managing over $10 trillion in assets.
Service Delivery Manager
Location
Hong Kong
Posted
52 days ago
Salary
0
Seniority
Senior
Job Description
Service Delivery Manager
Clearwater Analytics (CWAN)
Job Summary: A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while utilizing your financial services and strong relationship management background. If you enjoy engaging with both internal and external stakeholders, are energized by working within a high performing team and find value in solving problems for others, you will thrive in this role. Responsibilities: - Plan and oversees the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service for clients. - Manages Client Engagement Model & client health reporting. - Ensures quality servicing and operational performance within the parameters of delivery standards (standard operating procedures). - Ensures client engagement from the daily user to the decision-maker level of the client. - Manages delivery metrics. - Provides guidance and mentorship to analysts. - Providing training to clients. - Coordinates and is involved in resolution of daily client inquiries and projects. - Develop client relationships and expands network at those organizations, understanding client business and product needs. - Strategic planning of service delivery to drive usage and proactive in service and support to reduce client downtime and support costs. - Collaborate with sales and support groups to demonstrate the value of support offered to clients and identify business opportunities for expanded support. - Maintain knowledge of product enhancements and the changing investments accounting industry. - Helps aggregate client feedback and provides guidance to improve operationally and expand the product offering. Required Skills: - Working knowledge of financial services and investment accounting. - Working knowledge of structured products, derivatives, fixed-income securities, etc. preferred. - Self-starter proactively seeks out solutions and expertise. - Able to execute in a fast paced and sometimes ambiguous environment. - Strong computer skills, including proficiency in Microsoft Office. - Excellent attention to detail and strong documentation skills. - Outstanding verbal and written communication skills. - Strong organizational and interpersonal skills. - Exceptional problem-solving abilities. Education and Experience: - Bachelor's degree in accounting or similar field or relevant experience in Investment. Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations. - 5+ Years of experience.
Benefits
- 401(K), 401(K) matching, Childcare benefits, Commuter benefits, Company equity, Company-sponsored outings, Dental insurance, Disability insurance, Diversity manifesto, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Pair programming, Paid sick days, Performance bonus, Promote from within, Recreational clubs, Lunch and learns, Relocation assistance, Free snacks and drinks, Team based strategic planning, OKR operational model, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Employee-led culture committees, Quarterly engagement surveys, Hybrid work model, In-person revenue kickoff, Employee awards, Pay transparency, Meditation space, Mother's room, Personal development training, Flexible time off, Bereavement leave benefits
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Manager, Regional Development
ZERO Prostate CancerWe're on a mission to ZERO Out prostate cancer. #ZEROProstateCancer
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All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #LI-VH1 #FCM Registered Nurse (RN), Nursing, Home Care Registered Nurse, Emergency Room Registered Nurse, Clinical Nurse, Nurse Case Manager, Field Case Manager, Medical Nurse Case Manager, Workers’ Compensation Nurse Case Manager, Critical Care Registered Nurse, Advanced Practice Registered Nurse (APRN), Nurse Practitioner, Case Management, Case Manager, Home Healthcare, Clinical Case Management, Hospital Case Management, Occupational Health, Patient Care, Utilization Management, Acute Care, Orthopedics, Rehabilitation, Rehab, CCM, Certified Case Manager, CDMS, Certified Disability Management Specialist, CRC, Certified Rehab Certificate, CRRN, Certified Rehab Registered Nurse, COHN, Certified Occupational Health Nurse, CMC, Cardiac Medicine Certification, CMAC, Case Management Administrator Certification, ACM, Accredited Case Manager, MSW, Masters in Social Work, URAC, Vocational Case Manager



