Role Description As a Benefits Specialist, you will meet with clients through scheduled virtual appointments to review their financial protection needs and help them select appropriate coverage options. - Conduct scheduled virtual consultations - Assess client needs and provide guidance on financial protection options - Clearly explain available programs and coverage solutions - Assist clients with the enrollment and application process - Maintain accurate client records and provide timely follow-up - Stay informed on product knowledge and industry updates Requirements - Smart phone and Windows based laptop or desktop with reliable internet connection required. - Must be a citizen or permanent resident of the US. - Not available to residents of New York and Massachusetts. Benefits - Flexible Schedule - Long-term income potential. - Training, mentorship, and advancement opportunities within the organization. - Access to leadership support, proven systems, and resources designed to help you succeed.

Become a part of our caring community The Consumer Engagement Professional 1 Professional oversees the enrollment, education, engagement, and activation duties for Humana’s Primary Care Organization. The Consumer Engagement Professional contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing patients on the use of available resources. Individual will learn how to utilize their knowledge of the concepts/standards, regulations, strategies, and operating standards to best find success in this role. Makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Responsibilities: - Collaborate with patients to identify health challenges and identify gaps in care - Educate patients on benefit offerings, schedule first appointment visits and confirm contact information - Follow up with patients to ensure satisfaction and success with elected benefits resulting in patient retention - Other duties as assigned Use your skills to make an impact Required Qualifications - Customer service experience. Ability to connect meaningfully with customers to build emotional engagement and customer advocacy - Possess a strong attention to detail, sound critical thinking and follow up skills - Must be passionate about contributing to an organization focused on continuously improving consumer experiences - Proficient in Microsoft Outlook, Word and Excel Preferred Qualifications - Bachelor's degree in Business or related field or comparable experience and background - Prior experience in a Sales or Sales Support position - Understanding of value-based primary care and/or Medicare Advantage - Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance. Additional Information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $48,900 - $66,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-19-2026 About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

As a Senior Onboarding Coordinator, you will handle all aspects of getting a new customer live with Lavu’s product offering. You will use industry and hospitality experience to delight our customers as you guide them through the implementation process and be their single source of truth during the onboarding ramp period. You will work cross-functionally with internal partners and department heads to ensure our customers' successful integration into the Lavu family. You will become an expert at using our product and at showing our customers how to use it, making sure customers are live at their requested date and reducing churn by ensuring they are fully prepared to use the software. Responsibilities: - Single point of contact responsible for all communication between Lavu and the customer during the product onboarding process, from the close of the initial sale to go-live and handoff to Account Management. - Develop, execute and lead a project plan specific to the client, ensuring deadlines are met - Multi-task and manage a large portfolio of diverse merchants with different software and hardware requirements - Understand business priorities and how to prioritize customers based on their stage in the process - Develop an expert knowledge of Lavu’s product offering and be able to offer insight and entry level support as needed - Advocate on behalf of the customer, bringing a “Customer First” approach to the Onboarding Process - Advise on configurations and upsell customers on hardware and additional software - Work closely with our Sales, Payments, Fulfillment and Account Management teams to help facilitate a seamless onboarding experience. Qualifications: - At least 2 years of customer service experience, with hospitality experience preferred - At least 1 year of experience in the project management space, or equivalent experience - Restaurant POS experience is a plus, but not required. - Experience with HubSpot preferred but not required - Embraces and is an ambassador of Lavu's culture. - Committed to professional development including soft skills, product knowledge, integrations and industry knowledge. Working conditions This role is open to highly qualified remote candidates working EST 8am-5pm/9am-6pm. This is an independent contractor, remote role. The compensation for this role is $9-$11USD hourly, dependent on experience. This role is office based, meaning if remote, a suitable space that allows for uninterrupted work is required. This role requires customer facing interaction including scheduled meetings using Video and Phone Conferencing tools. Hardware required: laptop, headset, stable internet connection, iPad. Physical requirements Job requires sitting, typing, and talking for long periods of time on both phone and video conferences.

• Deliver Client Training & Onboarding • Serve as a software expert across all EZFacility products, guiding new clients through the critical first months of implementation. • Assess each client's goals and business needs; develop customized training plans that ensure they are set up for success. • Conduct live (Zoom-based) training sessions for both basic and advanced software usage, adapting your approach to each client's technical comfort level. • Collaborate with Sales and Account Management to ensure onboarding is completed on schedule and aligned with client timelines. • Demonstrate patience and professionalism when working with clients to resolve outstanding questions or issues. • Make product recommendations based on clients' overall business objectives and act on opportunities to enhance their experience. • Build a Scalable Self-Guided Onboarding Program • Design and implement structured self-guided onboarding tracks tailored to different customer segments and use cases. • Develop a scalable library of learning resources including short training videos, step-by-step tutorials, self-guided courses, and knowledge base articles. • Create learning paths for new customer onboarding, advanced product usage, and new feature releases. • Reduce reliance on live training sessions by replacing feature walkthroughs with high-quality digital content. • Implement Digital Adoption & Learning Tools • Own and optimize our digital adoption platform (Userpilot) to deliver in-app guidance, product tours, and contextual help experiences. • Implement and manage a Learning Management System (LMS) for structured, trackable training delivery. • Design guided product walkthroughs that help users learn the platform in the flow of their work. • Integrate AI into Customer Education • Evaluate and implement AI tools to accelerate content creation, enhance knowledge search, and personalize the learning experience. • Develop AI-assisted training resources that help customers find answers faster and reduce support ticket volume. • Stay current on emerging AI tools relevant to customer education and recommend adoption where beneficial. • Collaborate Cross-Functionally • Partner with Customer Success, Support, and Product teams to identify friction points in onboarding and design solutions that shorten time-to-value. • Work closely with the Training Team Lead to coordinate onboarding activities and share best practices. • Leverage Salesforce to track client training progress, document feedback, and streamline training initiatives. • Evaluate and document client feedback for the product development team's review. • Ensure all education content aligns with current product capabilities and best practices. • Measure & Continuously Improve • Track key metrics including onboarding completion rates, time-to-first-value, training engagement, and reduction in live training hours. • Brainstorm and execute client engagement and retention initiatives such as video tutorials, webinars, and user guides. • Continuously refine learning programs based on data, customer feedback, and evolving product capabilities.