Lavu Inc.

As a Senior Onboarding Coordinator, you will handle all aspects of getting a new customer live with Lavu’s product offering. You will use industry and hospitality experience to delight our customers as you guide them through the implementation process and be their single source of truth during the onboarding ramp period. You will work cross-functionally with internal partners and department heads to ensure our customers' successful integration into the Lavu family. You will become an expert at using our product and at showing our customers how to use it, making sure customers are live at their requested date and reducing churn by ensuring they are fully prepared to use the software. Responsibilities: - Single point of contact responsible for all communication between Lavu and the customer during the product onboarding process, from the close of the initial sale to go-live and handoff to Account Management. - Develop, execute and lead a project plan specific to the client, ensuring deadlines are met - Multi-task and manage a large portfolio of diverse merchants with different software and hardware requirements - Understand business priorities and how to prioritize customers based on their stage in the process - Develop an expert knowledge of Lavu’s product offering and be able to offer insight and entry level support as needed - Advocate on behalf of the customer, bringing a “Customer First” approach to the Onboarding Process - Advise on configurations and upsell customers on hardware and additional software - Work closely with our Sales, Payments, Fulfillment and Account Management teams to help facilitate a seamless onboarding experience. Qualifications: - At least 2 years of customer service experience, with hospitality experience preferred - At least 1 year of experience in the project management space, or equivalent experience - Restaurant POS experience is a plus, but not required. - Experience with HubSpot preferred but not required - Embraces and is an ambassador of Lavu's culture. - Committed to professional development including soft skills, product knowledge, integrations and industry knowledge. Working conditions This role is open to highly qualified remote candidates working EST 8am-5pm/9am-6pm. This is an independent contractor, remote role. The compensation for this role is $9-$11USD hourly, dependent on experience. This role is office based, meaning if remote, a suitable space that allows for uninterrupted work is required. This role requires customer facing interaction including scheduled meetings using Video and Phone Conferencing tools. Hardware required: laptop, headset, stable internet connection, iPad. Physical requirements Job requires sitting, typing, and talking for long periods of time on both phone and video conferences.

• Serve as the primary contact for customers during onboarding, from sale close to go-live and handoff. • Build and configure digital menus based on client needs and specifications. • Guide customers through hardware setup, troubleshooting as needed. • Use a project-based approach to ensure customers meet onboarding milestones and deadlines. • Manage multiple clients at different onboarding stages, each with unique requirements. • Quickly learn Lavu’s product and systems; provide basic support and insight to customers. • Proactively solve problems and help customers get the most from their hardware and software. • Advise on hardware configurations and recommend additional products or services as needed. • Coordinate with Sales, Payments, Fulfillment, and Account Management teams to provide a seamless experience.

• Single point of contact responsible for all communication between Lavu and the customer during the product onboarding process, from the close of the initial sale to go-live and handoff to Account Management. • Develop, execute and lead a project plan specific to the client, ensuring deadlines are met • Multi-task and manage a large portfolio of diverse merchants with different software and hardware requirements • Understand business priorities and how to prioritize customers based on their stage in the process • Develop an expert knowledge of Lavu’s product offering and be able to offer insight and entry level support as needed • Advocate on behalf of the customer, bringing a “Customer First” approach to the Onboarding Process • Advise on configurations and upsell customers on hardware and additional software • Work closely with our Sales, Payments, Fulfillment and Account Management teams to help facilitate a seamless onboarding experience.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a zero-to-one role. There is no sales team, no playbook, no inbound pipeline, and no SDR. You are building the entire commercial motion while closing deals simultaneously. - You will source your own pipeline from trigger events: CFO, COO and VP hires at multi-unit groups, PE acquisitions of restaurant portfolios, minimum wage increases, post-audit-season budget cycles, and DOL activity. - Run discovery, anchor value to identifiable cash exposure in the prospect's portfolio, close the audit engagement, and convert to subscription. - The buyer is the person accountable for EBITDA, requiring financial and operating conversations with senior operators. What You'll Own: - Full sales cycle, end to end. No handoffs. No support structure. This is P0 for the company; you work directly with the CEO and sit on the leadership team. - Build the outbound engine: list-building, trigger-event sourcing, Clay and Sales Navigator workflows, outreach sequences. You write your own emails. - Run sales opportunities. Close the initial contract, coordinate delivery with the CEO, present findings, convert to subscription. - Document everything. Every loss reason and every win pattern becomes the foundation of the playbook. - Feed product direction. You are closer to the market than anyone. - Hire your team once you have enough signal to know the profile. Qualifications - Thinks like an operator, sells like a banker, and hunts like a recruiter. - Restaurant experience is useful but not required. - Self-sourced, analytical, CFO/COO buyer, middle-market deal size. Requirements - Proven hunter with a self-generated pipeline. - Closed middle-market deals in the $100,000 to $300,000 range. - Sold analytical products—data, intelligence, business performance software, fintech, or workforce analytics. - Strong written communicator, able to write specific and engaging outbound messages. - Ability to build without infrastructure. Benefits - Opportunity to work directly with the CEO. - Fast decision-making and real input on pricing, packaging, and go-to-market strategies. - Potential for personal earnings comfortably above $220,000 due to exceeding quotas. Company Description Marty is built by Lavu, a 15-year restaurant technology company with +$40M ARR, deep integrations across POS, payments, labor, and back-of-house systems, and relationships in over 75 countries. - The data infrastructure Marty runs on is already built. - The integration ecosystem already exists. - The operator network is already there. - Marty is the intelligence layer on top of that infrastructure, being commercialized now for the first time.