Organizational Setting The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind. The Division of Agrifood Systems and Food Safety (ESF) at FAO provides strategic leadership to drive agrifood system transformation by supporting FAO HQ, decentralized offices, Members and partners in taking a systems approach to policy, programmes and projects, including through normative products, methods and tools; documentation and collective learning of systems approaches; and support for implementation at the national and subnational level. It also works to deliver on the FAO Strategic Priorities for Food Safety within the FAO Strategic Framework 2022-2031, including through the Joint FAO/WHO Scientific Advice Programme and support to the strengthening of national food control systems. The Agrifood Systems Transformation Unit (TU) in FAO’s ESF Division works to advance the adoption of a systems approach to agrifood systems transformation. Monitoring systems change (i.e. agrifood transformation) is an essential part of a systems approach. In the context of dynamic and interconnected agrifood systems, it enables implementers and partners see if agrifood systems are actually changing in the desirable direction, thereby supporting learning, adaptive management, accountability, and effective decision-making. Monitoring systems change provides early and actionable insights into how policies, programmes, and investments are influencing how systems function and are configured well before ultimate outcomes and impacts become visible. Systems learning processes are likewise essential to ensure what is learned through monitoring leads to adaptation and improvement of actions being undertaken in policy and practice. Reporting Lines The Specialist will report directly to the ESF Director. Technical Focus This role will provide technical support or leadership on the design, development, and operationalization of approaches to monitor the adoption of a systems approach and systems change, and associated processes of adaptation through learning, for the Agrifood Systems Transformation Unit. This includes supporting methodological design, providing technical backstopping and quality assurance, convening and facilitating learning processes, and ensuring alignment with institutional results and reporting frameworks. In addition, the role will act as the technical focal point for internal and external partnerships and engagements on monitoring systems change. Through this call for expression of interest, ESF aims at identifying specialists with experience in these areas of work, who will be endorsed on the roster. Tasks and responsibilities Design, monitoring and learning • In collaboration with project teams, design and implement approaches for monitoring the adoption of a systems approach and systems change into the TU’s ongoing and new work. This includes the selection, adaptation and operationalization of relevant methods and tools, providing technical backstopping and quality assurance throughout implementation of work to project teams and preparing reports on tested methods. • Establish and facilitate learning processes with implementing teams and partners in which data from monitoring efforts are used and interpreted to surface relevant insights and inform adaptive action during implementation • Ensure alignment and complementarity between systems change monitoring efforts and institutionally required results and reporting frameworks. Partnerships on monitoring systems change • Act as a technical focal point on the topic of monitoring systems change towards internal and external partners. • Identify and engage with relevant technical partners, practitioners and experts that are active on this topic, and contribute to shaping longer-term partnerships and engagements including internal coordination on this topic. • Contribute to the design, delivery and follow-up of expert consultations, reference groups, technical exchanges and learning and capacity building events on monitoring systems change. • Be informed about relevant work undertaken by internal and external partners, synthesizing insights and emerging practices to inform FAO’s own work. • Identify and develop opportunities for joint experimentation, testing and learning on monitoring systems change, with a view to advancing practical application and collective learning in collaboration with partners. Documentation and communication • Document insights, lessons and emerging practices from the application of monitoring systems change and related learning and adaptation processes. In close collaboration with Office of Communications (OCC) branches and appropriate Communication focal points, the incumbent will: • In collaboration with the senior communications expert and other team members, contribute to the development of stories of change, case studies and other products that illustrate the process of systems change over time based on data collected focused on monitoring systems change FAO Standards and guidelines: Liaison with OCC will be maintained, either directly or through an agreed focal point/coordinator, to ensure compliance with OCC standards, aligned messaging, and appropriate review and clearance processes. All communication materials will follow FAO clearance processes and comply with FAO standards, including: FAO Strategic Framework 2022-31: https://www.fao.org/strategic-framework/en FAO social media policy and guidelines: https://www.fao.org/2/socialmedia Social Media Branding Guidelines: https://openknowledge.fao.org/handle/20.500.14283/cb5044en FAOSTYLE(https://openknowledge.fao.org/handle/20.500.14283/cb8081en FAO terminology http://www.fao.org/faoterm FAO Names Of Countries https://www.fao.org/nocs/en Story guidelines, Story template, UN map standards, FAO logo policy and related branding guidelines (available to staff). Further guidance regarding FAO communications, policies and procedures can be found through the FAO intranet, OCC section. • Prepare clear and accessible technical notes, briefs and other (knowledge) products for different audiences demonstrating the value of monitoring systems change for different purposes CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING Minimum Requirements • For Consultants: Advanced university degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in public policy, public administration, social science, political science, international development, economics, sociology, data science, or another relevant field. Consultants with a bachelor's degree need two additional years of relevant professional experience. • For PSAs: University degree (or technical degree/certificate) from an institution recognized by the International Association of Universities (IAU)/UNESCO in public policy, public administration, social science, political science, international development, economics, sociology, data science, or another relevant field • At least 5 years of relevant experience working on complex programme, systems-level or policy monitoring, learning or evaluation using qualitative research methods with a systems lens. • Working knowledge (level C) of English. FAO Core Competencies • Results Focus • Teamwork • Communication • Building Effective Relationships • Knowledge Sharing and Continuous Improvement Technical/Functional Skills • Experience with setting up and implementing monitoring frameworks in project and/or policy contexts with a systems lens • Knowledge and experience with applying learning processes in project and/or policy contexts with a systems lens • Deep understanding of a systems approach in agrifood systems contexts Selection Criteria • Degree and extent of demonstrated experience in monitoring and/or evaluation and learning in programme and/or policy contexts with a systems lens • Degree and extent of depth of methodological expertise on monitoring, learning and/or evaluation of systems change. • Degree and extent of familiarity and experience of working on agrifood systems with a systems approach • Degree and extent of country-level experience of monitoring systems change • Knowledge of a second FAO language, in particular Spanish or French, is considered an asset. • Previous experience of engagement with international issues and organizations and/or working in the development sector/ UN system.

Platforms and Learning Management Systems Specialist Location: Austin, TX, United States - Job categoryBusiness Processes - Work modelWork from Home Job Description: About the role We are seeking detail-oriented and tech-savvy Platforms and LMS Specialist to join our team. This role is instrumental in managing and enhancing our learning management systems (LMS) and digital platforms to deliver exceptional educational experiences. The ideal candidate will have a strong background in staging content, a solid understanding of Evolve and Intellum, and preferably, familiarity with Clixie or similar interactive content tools. In this role, you will: - Collaborate with instructional designers, trainers, and other stakeholders to stage and organize content effectively within the LMS. - Ensure that all content is accurately configured, tested, and optimized for user engagement and accessibility. - Monitor and update course materials to reflect on the latest changes and enhancements. - Managing the day-to-day operations of the LMS, including user account management, enrollment, troubleshooting, and system maintenance. - Implement and configure features in Evolve and Intellum to meet organizational needs. - Generate reports and analytics to measure performance, learner progress, and engagement. - Identify opportunities for improving the LMS user experience, workflows, and functionality. - Collaborate with the IT team and platform vendors to resolve technical issues and implement updates. - Stay up to date with LMS advancements and best practices to recommend innovative solutions. - Utilize Clixie or similar tools to create engaging, interactive multimedia content. - Work with subject matter experts to design and implement interactive elements that enhance learning outcomes. Location: Remote What you must have to be considered: - Bachelor's degree in Educational Technology, Information Systems, or a related field, or equivalent work experience. - Proficiency in LMS platforms, with specific experience in Evolve or Intellum. - Demonstrated expertise in staging content and managing digital learning environments. - Strong problem-solving skills and the ability to troubleshoot technical issues effectively. - Excellent written and verbal communication skills, with ability to explain technical concepts to non-technical audiences. - Exceptional organizational skills, and the ability to manage multiple priorities simultaneously. This will help you stand out: - Experience with Clixie or similar interactive content development tools. - Knowledge of SCORM, xAPL or other e-learning standards We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. If you have transferable skills, a passion for problem-solving, and a drive to improve manufacturing processes, we would love to hear from you. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Salary and other Compensation The annual salary range for this position is between $73,000.00 - $86,000.00, depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's appliable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: - Medical/Dental/Vision/Life Insurance - Paid holidays plus Paid Time Off - 401(k) plan and contributions - Long-term/Short-term Disability - Paid Parental Leave - Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Open Position: Client Onboarding Manager - Clariti Reports To: Director of Implementations Location: Remote (US Based) About Us: At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. What We’re Looking For: We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve. Why Join Us: At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success. Responsibilities: The Client Onboarding Manager - Clariti leads the implementation team responsible for onboarding clients onto Clariti, HST Pathways’ estimation platform. This role requires a highly process-oriented leader with strong experience in healthcare revenue cycle workflows, including insurance eligibility, verification, authorization, and payer contract structures, who can identify root causes and drive effective, scalable solutions. Key responsibilities include: - Lead, coach, and develop the Product Implementation team to deliver successful, on-time client onboarding experiences - Diagnose implementation challenges, identify root causes, and implement process improvements and solutions to drive consistent outcomes - Oversee the full implementation lifecycle, ensuring projects meet timelines, quality standards, and client expectations - Serve as an escalation point for complex client issues, using analytical problem-solving and de-escalation skills to resolve concerns effectively - Apply understanding of RCM and medical billing workflows to guide implementations across hospitals, ASCs, anesthesia groups, and physician practices - Partner cross-functionally with Sales, Training, Product, and Client Services to align priorities, resources, and client needs - Establish and monitor key performance indicators (KPIs) related to implementation success, client satisfaction, and team performance - Drive continuous improvement of implementation processes, tools, and best practices - Support hiring, onboarding, and performance management of team members - Provide regular reporting and updates to leadership on implementation progress and risks Required Qualifications: - 3+ years of people management experience - 3+ years of implementation, onboarding, or project management experience - Strong knowledge of healthcare revenue cycle workflows, specifically Insurance Eligibility, Verification, Authorization processes, and Payer Contract structures across hospitals, ASCs, anesthesia groups, and physician practices - Proven ability to diagnose problems, identify root causes, and develop effective solutions in complex environments - Strong analytical, critical thinking, and problem-solving skills - Demonstrated ability to de-escalate and resolve client concerns in a professional and effective manner - Excellent communication and interpersonal skills - Highly organized with the ability to manage multiple priorities in a fast-paced environment - Up to 25% Travel Preferred Qualifications: - Experience in healthcare technology or SaaS implementations (ideally estimation or financial tools like Clariti) - Bachelor’s degree in Business, Healthcare Administration, or related field - Experience with project management tools and methodologies Core Focus Areas (What Success Looks Like) - Process Excellence: Identifies gaps, fixes broken workflows, and builds scalable solutions - RCM Expertise: Applies billing and reimbursement knowledge to drive successful implementations - Problem Solving: Quickly diagnoses issues and leads resolution with confidence - Client Success: Ensures smooth onboarding and strong client relationships - Team Leadership: Develops a high-performing, accountable team Team Culture + Values: - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits: - Remote work environment - Health benefits paid for employees - Flexible Paid Time Off Policy - 11 company holidays per year - Paid parental leave - 401K with matching contributions - Learning and development allowance - A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

• Deliver Client Training & Onboarding • Serve as a software expert across all EZFacility products, guiding new clients through the critical first months of implementation. • Assess each client's goals and business needs; develop customized training plans that ensure they are set up for success. • Conduct live (Zoom-based) training sessions for both basic and advanced software usage, adapting your approach to each client's technical comfort level. • Collaborate with Sales and Account Management to ensure onboarding is completed on schedule and aligned with client timelines. • Demonstrate patience and professionalism when working with clients to resolve outstanding questions or issues. • Build a Scalable Self-Guided Onboarding Program • Design and implement structured self-guided onboarding tracks tailored to different customer segments and use cases. • Develop a scalable library of learning resources including short training videos, step-by-step tutorials, self-guided courses, and knowledge base articles. • Create learning paths for new customer onboarding, advanced product usage, and new feature releases. • Implement Digital Adoption & Learning Tools • Own and optimize our digital adoption platform (Userpilot) to deliver in-app guidance, product tours, and contextual help experiences. • Measure & Continuously Improve • Track key metrics including onboarding completion rates, time-to-first-value, training engagement, and reduction in live training hours.