• Own the customer technical decision maker • Creating and defining a Technology Roadmap for a Tier-1 mobility service provider • Provide pre-sales technical sales for complex service provider networks • Manage the technical close and ensure customer satisfaction with the technical sales process • Present and articulate the capabilities and values of HPE Solution as it relates to customer business requirements • Partner with HPE's Account Managers in the Tier 2 Service Providers to qualify opportunities • Drive the customer technology decision process to closure • Lead discussions in virtualization and automation area with presentations, demonstrations

• Own end-to-end Microsoft 365 and Intune architecture across corporate production, dev, and demo environments, including tenant strategy, governance, and lifecycle management. • Build, automate, and maintain multi-tenant demo and test environments with seeded data, realistic users, and scripted resets for Engineering, Product, and Sales teams. • Standardize and streamline Intune device management: Autopilot, enrollment, configuration and compliance policies, Win32/MSIX app packaging and deployment, patching, and reporting for Windows and macOS endpoints. Manage iOS and Android MDM as needed. • Own laptop deployment configuration, including establishing golden Windows images, standard baselines, and endpoint hardening policies in partnership with the Security team. • Implement reusable infrastructure-as-code and automation (PowerShell, Microsoft Graph, Bicep/Terraform, CI/CD) for environment provisioning and policy enforcement. • Collaborate with the Security team to define and enforce Entra ID policies, including conditional access, MFA, RBAC/PIM, and zero trust configurations — integrating with our Okta-centric identity ecosystem. • Manage M365 tenant administration across multiple environments, including app registrations, Graph API scopes, licensing optimization, and Entra configuration. • Provide Tier 3 support and root-cause analysis for Microsoft platform issues; build monitoring, alerting, and reporting to proactively identify and resolve problems before they impact employees. • Create and maintain clear documentation, runbooks, architecture diagrams, and golden configurations; enable self-service where practical. • Partner with Engineering and Product on validation scenarios and with Sales on accurate, compelling demo environments; track KPIs on environment readiness and Intune adoption.

• Take part in skill-building workshops • Gain hands-on experience in a professional setting • Collaborate with team members and mentors to complete a business project • Work on teams to solve a problem identified as critical to Pratt & Whitney’s growth through innovation, technology development, and continuous improvement • Prepare a professional presentation based on the innovative solution identified

ABOUT AERO At Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose. ABOUT THIS ROLE As a Concierge and Reservations Systems Specialist, you are the backbone and the white-glove liaison between Aero and our guests. This role requires a unique blend of high-touch luxury hospitality and GDS mastery. You will act as the team’s primary subject matter expert for Sabre, ensuring technical integrity of every booking while guiding our Concierge team through complex ticketing and reservation workflows. You aren’t just resolving issues, you are setting the standard for technical excellence at Aero. RESPONSIBILITIES Systems & Technical: - Serve as the internal subject matter expert for Sabre, acting as the first point of contact for the Concierge team to troubleshoot GDS errors, complex PNR issues, and ticketing discrepancies. - Become a Darwin expert and a liaison for the Commercial Systems team (including understanding of fare construction principles, calculating exchanges and refunds through fare comparisons and penalty applications, UAT testing, and ensuring the integrity of Guest Experience processes whilst being a first point of escalation for the Concierge team. - Partner with the Commercial team to proactively monitor and clear GDS queues to manage ticketing time limits, handle schedule changes, and ensure guest itineraries are synchronized and accurate. - Execute manual and automated reissues, voids, and refunds, ensuring 100% accuracy in fare construction and tax calculation. Guest Experience: - Contribute to customer satisfaction score (NPS) by providing superior, personalized service to our guests and prospective guests via phone, email, and chat and ensuring all open tickets are resolved promptly and concisely. - Understand the specific context and desires of prospective guests to tailor the features and benefits of the Aero experience to their needs and drive trip booking conversion. - Proactively coordinate and organize all communication regarding flight management details, including itinerary changes, transportation arrangements, and other special requests. - Coordinate closely with the Operations team to communicate any changes that may occur with the flight schedule, weather, aircraft, any IROPS (irregular operations), and certain accommodations to meet the needs for our guests. - Effectively communicate and escalate operational and experience issues - Be well-versed and knowledgeable on all aspects of the Aero experience, including all menus, flight schedules, guest procedures, and technology systems. - Complete side work and daily tasks as directed by leadership and as requested by other departments. Operational: - Develop internal knowledge guides and conduct GDS training sessions for the Concierge team. - Identify areas of opportunity for new processes and systems that better support our operation and guest experience; be proactive and generous with your ideas and experiments. - Collaborate with the Business Development team to support travel agencies and act as a main point of contact for Sabre subscribers, ensuring accurate application and interpretation of our fare rules by providing guidance on fares, ancillary offerings, and penalty terms. - Stay up-to-date with and knowledgeable about all company and FAA policies and procedures and ensure all activities remain in accordance with the Concierge Playbook and TSA security requirements. REQUIREMENTS - Minimum 1-2 years of hands-on experience in a Global Distribution System (Sabre highly preferred). Must be proficient in native GDS commands. - Demonstrated ability to perform complex pricing and ticket exchanges - Prior experience in a “Help Desk” capacity within a travel agency or airline environment is strongly preferred. - Ability to work remotely - Must have experience with email services and proficiency using customer service tools (experience with Zendesk and/or Salesforce is a plus) - Flexibility to work weekends and shifts that reflect Pacific Standard Time (PST), where our main hub is located. BENEFITS & PAY - $25-$27 [per hour] - [exact compensation may vary based on skills, experience, and location.] - Other expenses: reimbursed per Aero’s Travel & Expense Policy - Time Off: PTO, accrued sick time, bereavement, and holiday pay. - Benefits: medical, dental, vision, life, disability, 401k, dependent care FSA, health FSA Aero is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.