• Produce and maintain recurring contact center performance reporting (daily/weekly/monthly) with strong data quality and clear storytelling • Perform frequent data integrity testing and reconciliation • Monitor trends and anomalies (e.g., volume shifts, service level risk, handle time movement) • Ensure reporting accuracy and stability for metrics that feed into incentive programs • Partner with Technology/DBA teams on reporting infrastructure and pipeline support • Provide end-user support and training for reporting access and usage • Support strategic initiatives, i.e. Gamification

Virtual Business Banker II The Virtual Business Banker II (VBB II) is responsible for daily operations, execution and support of inbound/outbound phone-based retention and sales effort occurring within a phone based environment. VBB II will focus attention on proactively retaining and deepening an existing portfolio of complex and high net worth small business owner relationships through retaining and cross selling additional business products and services. The VBB II will be expected to build relationships which in turn may lead to sourcing additional products and services through outbound phone activities. The VBB II should have an understanding of the complex business cash flow cycle and apply advanced business credit sales skills to the client interaction using an existing multi touch client contact strategy and sales process. These customers are typically Business Banker customers including complex Business Banker Manager, Sr. Manager and Director portfolios. General Responsibilities: - Responsible for relationship management, retention, and deepening of the assigned book of business as well as acquiring new relationships through assigned leads, referrals, sales campaigns, etc. - Build and foster a strong team of partners through the interaction model to best support customers (Treasury Management Officer, Merchant Services, Business Card Reps, Market Credit Exec, Sales Support). - Exhibits the ability to successfully multitask in a virtual setting, while proactively engaging clients and prospects. - Efficiently navigate customer relationship management software, as well as other relevant applications simultaneously. - Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results. - Maintains a regular calling cadence on clients and leads in order to generate high quality new deposit, treasury, and lending business to achieve or exceed targets. - Demonstrates proficient understanding of complex business cash flow cycle, including treasury management, operating cash flow, and business financial statements. - Assesses customer needs and recommends alternative products or solutions through defined sales processes. - Effectively establish rapport with clients and prospects, maintain a clear product and service knowledge skill set to adequately understand the business’ operating model, and recommend the appropriate product solution. - Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged. - Understands proper problem resolution and refers servicing issues to the appropriate servicing call center or support associate. - Holds accountability for the execution of risk management / compliance protocols within the sales process and in all client and prospect interactions. - Adherence to all regulatory requirements as well as internal policies and procedures. - Collaborate on various special projects or initiatives as assigned. - Holds self & others accountable for demonstrating Capital One’s values in interactions with peers, customers, direct reports & supervisors. Basic Qualifications: - At least 2 years of Business Banking experience Preferred Qualifications: - 5+ years Business Banking experience - 1+ year of phone based sales experience - Formal credit training At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Sales Territory: $122,100 - $139,400 for Virtual Business Banker II Richmond, VA: $122,100 - $139,400 for Virtual Business Banker II New York, NY: $146,600 - $167,300 for Virtual Business Banker II Mandeville, LA: $122,100 - $139,400 for Virtual Business Banker II McLean, VA: $134,400 - $153,300 for Virtual Business Banker II Plano, TX: $122,100 - $139,400 for Virtual Business Banker II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Analyze current-state processes end-to-end, identifying inefficiencies, redundancies, and gaps, and develop future-state recommendations grounded in Salesforce’s out-of-the-box capabilities. Bring a data-informed perspective to process redesign: quantify pain points, model scenarios, and make the case for change. • Evaluate business needs against native Salesforce functionality to determine where OOTB capabilities solve the problem versus where custom development is genuinely necessary. Own the fit-gap analysis for design sessions and translate findings into actionable recommendations for the product and architecture teams. • Produce clear, usable mockups of future-state screens and user flows independently, using modern design and AI-assisted tools (e.g., Figma, Miro, Balsamiq, Galileo AI, Magician, or equivalent), without waiting for a UI designer to make the concept tangible. • Partner with the UX Lead (when available) to define future-state interaction models and process flows that reflect both platform capabilities and real user needs. Participate in user feedback sessions, synthesize findings, and use evidence from those sessions to sharpen design decisions. • Co-facilitate design workshops, process mapping sessions, and discovery conversations with business and operations stakeholders. Guide discussions toward outcomes; extracting complex requirements, surfacing competing priorities, and building shared understanding across functions. • Collaborate closely with the Product Owner and product team to inform and shape user stories, acceptance criteria, and functional specifications. • Develop Salesforce reports and dashboards that support operational visibility and inform ongoing product decisions. Apply analytical skills to surface trends, patterns, and opportunities within platform data. Stay current on Salesforce releases, new features, and evolving best practices while proactively identifying how platform innovations can improve our design approach or accelerate value delivery.

CISA Commercial Business Development Team Leader Chubb Insurance Solutions Agency (CISA) is embarking on an expansion plan to our business development team which will allow us to bring industry-leading products to a larger number of independent agents across the country. At CISA, you’ll be part of a dedicated team that values innovation, collaboration, and professional growth. We foster a supportive work environment where your contributions will make a meaningful impact. If you’re ready to advance your career and help us deliver exceptional service to our agents and clients, we encourage you to apply! Chubb is the world’s largest publicly traded property & casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. The Business Development Team Leader position is primarily remote in nature and will focus on telephonic sales responsibilities assigned to a Chubb-aligned geographic territory as well as oversight of a team of individual Business Development Managers. The role will report to the Vice President of Business Development. Job Summary: - Lead a team of newly hired Business Development Associates across multiple regions in a manner that delivers superior sales results, capitalizes on geography-specific opportunities, & develops individual sales contributors - Responsible for the execution of telephonic business development strategies for an assigned group of agents across a defined territory. - Build & execute upon a strategy to attract new distribution sources to territory. - Develop One Chubb approach to facilitate growth across all business segments and products, with specific emphasis on Small Business, Lower Middle Market, and Financial Lines segments. - Consistently deliver superior results on a monthly, quarterly, and annual basis. - Manage and maintain focus on achieving metrics across KPIs, including quotes, issued policies, line and industry mix, and profit. - Exhibit a thorough understanding of assigned marketplace, Chubb capabilities within that marketplace, and corporate vision. - Oversee all sales functions for assigned team, identify trends within the team’s territories to maximize business opportunities, and proactively lead a team that delivers superior results. - Create sales scripts, establish pre-calling planning and post-call follow up routines, train team members on basics of inventory and territory management. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.