• Identify and prioritize high-yield physician sub-segments. • Refine B2B narrative and create tailored collateral for different stakeholders. • Define, test, and prove a more efficient approach to demand generation and lead conversion. • Lead the pilot of the new channel strategy and coordinate among Marketing, Sales, and Operations.

• Own and drive end-to-end go-to-market strategy and product launches, using launches as a core lever for brand growth and pipeline generation • Partner deeply with Product and Engineering to translate roadmap into clear, actionable GTM plans and ensure early-stage readiness • Lead structured, high-quality launch execution with strong cross-functional alignment, clear timelines, and accountability across all workstreams • Translate complex technical capabilities (APIs, signals, device intelligence) into clear, accurate, and compelling narratives for both technical and business audiences • Ensure consistent messaging across all marketing channels, including website content, sales collateral, and thought leadership pieces • Build and scale competitive intelligence and market insight frameworks to inform strategy, positioning, and differentiation • Act as the voice of the customer, gathering insights on product usage and providing feedback to the product team • Enable sales with clear narratives and high-impact assets that support complex enterprise deal cycles

• Own the implementation and configuration of Zendesk as Harvey’s primary support platform • Support and optimize Customer Success platforms • Integrate Zendesk and CS tools with Harvey’s broader ecosystem • Partner with Support and Customer Success leadership • Maintain system health across tools • Build and maintain reporting and dashboards

• Oversee project and team members that participate in supporting our business with ongoing data, analytics, automation, vendor management and partner needs. • Additional duties include oversight of team members that participate in the design, development, implementation, and ongoing relationship management of Lyric’s Payment Integrity Solutions and partnerships. • Accountable for the client support and development of leadership facing information, customer presentations and dashboards that summarize product and strategy value propositions driving additional client growth. • Participate in initiatives with Executive Leadership to identify critical business opportunities that transform existing processes to drive increased performance. • Upon identification of a new growth partner, develop an implementation plan and ongoing vendor management model to ensure flawless integration into existing Lyric products and services. • Create a partner management playbook that will continue to evolve through lessons learned and closed feedback loops. • Drive process improvements in our product and partner model to ensure end to end readiness across all Lyric cross-functional teams. • Remediate through complex organizational issues to ensure alignment at all levels of the organization. • Work with the Partner Strategy and Product Strategy team to identify new market opportunities and future partnerships. • Build strong relationships and Champion a growth mindset. • Set the tone for a culture of collaboration, execution, and continuous improvement across the Lyric organization. • Foster a results-oriented environment and empower our team to achieve ambitious goals.