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GTM Systems Admin, Support

Location

United States

Posted

83 days ago

Salary

$77K - $115.4K / year

Seniority

Senior

3 yrs expEnglish

Job Description

GTM Systems Admin, Support

Harvey

• Own the implementation and configuration of Zendesk as Harvey’s primary support platform • Support and optimize Customer Success platforms • Integrate Zendesk and CS tools with Harvey’s broader ecosystem • Partner with Support and Customer Success leadership • Maintain system health across tools • Build and maintain reporting and dashboards

Job Requirements

  • 3+ years of hands-on experience administering Zendesk
  • Experience working with Customer Success platforms such as Gainsight, Catalyst, or similar tools.
  • Experience integrating support and CS tools with third-party systems
  • Strong systems thinking and problem-solving skills
  • Understanding of both reactive support workflows and proactive customer success motions
  • Experience building reports and dashboards

Benefits

  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO

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