• Own the implementation and configuration of Zendesk as Harvey’s primary support platform • Support and optimize Customer Success platforms • Integrate Zendesk and CS tools with Harvey’s broader ecosystem • Partner with Support and Customer Success leadership • Maintain system health across tools • Build and maintain reporting and dashboards

• Oversee project and team members that participate in supporting our business with ongoing data, analytics, automation, vendor management and partner needs. • Additional duties include oversight of team members that participate in the design, development, implementation, and ongoing relationship management of Lyric’s Payment Integrity Solutions and partnerships. • Accountable for the client support and development of leadership facing information, customer presentations and dashboards that summarize product and strategy value propositions driving additional client growth. • Participate in initiatives with Executive Leadership to identify critical business opportunities that transform existing processes to drive increased performance. • Upon identification of a new growth partner, develop an implementation plan and ongoing vendor management model to ensure flawless integration into existing Lyric products and services. • Create a partner management playbook that will continue to evolve through lessons learned and closed feedback loops. • Drive process improvements in our product and partner model to ensure end to end readiness across all Lyric cross-functional teams. • Remediate through complex organizational issues to ensure alignment at all levels of the organization. • Work with the Partner Strategy and Product Strategy team to identify new market opportunities and future partnerships. • Build strong relationships and Champion a growth mindset. • Set the tone for a culture of collaboration, execution, and continuous improvement across the Lyric organization. • Foster a results-oriented environment and empower our team to achieve ambitious goals.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the role Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product, Pricing, Sales and Partnerships to name a few teams. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We are looking for an experienced team member to shape our portfolio wide pricing and monetization strategy, deeply understand competitor pricing, develop pricing playbooks, and work with our Growth Product team to run pricing experiments to grow adoption. In this role, you will partner closely with our Product and Product Pricing teams, to develop a portfolio monetization strategy, understand & craft a narrative around the value our products deliver to users & engage cross-functional teams across sales, campaigns and product to drive adoption, and revenue across Stripe’s existing customer base and prospects. What you’ll do - Be deeply analytical. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful insights. - Be a storyteller. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe. You have excellent verbal and written communication skills - Keep things organized. You are able to manage highly interdependent, complex projects and keep various workstreams on track. - Be ambitious. You are eager to make an impact at Stripe. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right - Act as a team player. Product Marketers collaborate across the Marketing team and with basically every team at Stripe. You are able to work with a range of disciplines to execute on your work Responsibilities - Partner closely with product, pricing, and sales teams to build pricing and monetization strategies, with the goal of driving revenue, improving customer experience and product attach. - Develop a strong understanding of user needs, competitor pricing and sources of differentiation relative to other alternatives. Enable sales teams in understanding and communicating the value of our products. - Launch new pricing constructs, develop go-to-market plans, create messaging and positioning for different user segments. Who you are Minimum requirements - 3+ years of prior experience with focus on pricing / monetization and payments / fintech. - Experience with understanding competitor landscape, conducting detailed benchmarking and understanding competitive strategies. - Experience conducting qualitative and quantitative user research on product needs and value perception. - Analytical mindset, with experience leveraging data to identify monetization opportunities and drive cross-functional alignment. - Excellent verbal and written communication skills. Preferred qualifications - Familiarity with analytical tools. SQL experience is a plus. - Experience with financial services including online payments. - “Roll up your sleeves” mindset to get any job done.

• Lead a team of product marketing professionals • Drive adoption of offerings through product launches and go to market strategy development • Partner with sales, alliances, and customer teams to drive customer growth and retention • Create go to market strategies to drive interest and preference for the platform • Deliver high-value content that attracts, engages, and educates prospects, customers, and industry leaders • Develop messaging and content for integration partners.