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The not-for-profit world leader in educational travel for older adults.
Assistant, Program Administration
Location
United States
Posted
55 days ago
Salary
$19 / hour
Seniority
Junior
Job Description
Assistant, Program Administration
Road Scholar
• Support Operations Team staff in the daily maintenance and operation of Road Scholar operated programs • Create and maintain program departure reports and ensure accuracy and timely delivery • Create and deliver onsite program documents and reports for the participants and group leaders • Contact program participants to secure missing program information • Monitor and track participants information and special requests, ensuring the information is submitted on time and escalated when necessary • Additional Operations Team support as needed with tasks such as, updating supplemental program information, answering customer service requests and communication with vendors • Other projects and responsibilities as determined by the Manager, Program Administration
Job Requirements
- 1+ years administrative support experience
- Bachelor's degree preferred, or equivalent work experience
- Experience in a busy office environment required; some experience in the travel industry or educational field preferred
- Ability to meet deadlines in a fast-paced, multi-faceted, ever-changing environment
- Focused, detail oriented; ability to juggle several different tasks simultaneously with minimal supervision
- Polished verbal, phone, written and email communicator; service-oriented approach
- Strong computer systems orientation; comfortable in a hands-on complex database environment; good with numbers and data; extremely accurate and detail-oriented; good proofreader and checker
- Ability to work well with all levels of staff through strong interpersonal and positive, problem-solving skills
- Desire to build knowledge of Road Scholar program destinations
- Ability to work collaboratively in a multi-functional team environment
Benefits
- Medical, Dental and Vision Insurance (with a substantial employee subsidy!)
- 403(b) Retirement Plan with a company match of 5% after 1 year of employment!
- Up to 20 days of PTO annually, accrued every payroll cycle
- Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season!
- A generous employee discounts on our programs
- As a Road Scholar employee, you can opt-in to receive an IATA membership
- Professional development opportunities such as LinkedIn Learning access
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Service Contract Administrator
BDWaters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Waters Biosciences builds on decades of BD Biosciences expertise in regulated clinical flow cytometry. Our portfolio includes market‑leading instruments such as: BD FACSLyric™ Clinical Flow Cytometer BD FACSDuet™ Automated Sample Preparation System BD FACS™ Workflow Manager Software BD FACS™ Lyse Wash Assistant (LWA) Clinical IVD reagents and assays
Job Description Summary Job Description As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. The Service Contract Administrator is a foundational role within the Service Sales organization, providing operational excellence and fast, accurate support that enables customer engagement and revenue generation. This role partners closely with Service Sales Representatives, Sales Leadership, and cross‑functional teams to ensure timely contract execution, pricing integrity, CRM accuracy, and adherence to commercial processes. The position reports to the Contract Administration Manager and operates in a remote environment. Key Responsibilities - Provide responsive, high‑quality support to the Service Sales organization by managing incoming contract‑related requests with speed, accuracy, and attention to detail. - Prepare, process, and manage service contract documentation, ensuring completeness, compliance, and timely turnaround to support customer interactions and revenue closure. - Serve as a steward of pricing and commercial governance, ensuring discount levels and approval processes are followed in accordance with established policies. - Support navigation of contract terms and conditions (T&Cs), coordinating reviews, approvals, and revisions with internal stakeholders as needed. - Maintain accurate contract, customer, and pricing data within CRM and related systems. - Support CRM data hygiene initiatives, including cleanup, validation, and ongoing governance to improve data quality and reporting integrity. - Assist with recurring sales reporting, dashboards, and ad hoc requests to support visibility into performance and pipeline activity. - Partner cross‑functionally with Sales, Field Service, Finance, Legal, and Operations to resolve issues and remove barriers to contract execution. - Identify opportunities to improve contract administration processes and turnaround times, contributing to enhanced customer and sales team experience. - Balance independent execution with active collaboration, maintaining close connection with the service sales team and key internal partners. Minimum Qualifications - Bachelor’s degree or equivalent professional experience. - Prior experience in contract administration, sales operations, order management, or a related commercial support role. - Strong attention to detail and commitment to accuracy, compliance, and process discipline. - Ability to manage multiple requests and priorities in a fast‑paced environment while meeting deadlines. - Comfortable enforcing policies, pricing guardrails, and approval processes with confidence and professionalism. - Proficient with CRM systems and standard business tools (e.g., Microsoft Office or similar). - Strong written and verbal communication skills with the ability to collaborate across functions. - Self‑motivated and highly organized, with the ability to work independently in a remote environment. Preferred Qualifications - Experience supporting a service sales, contracts, or recurring revenue business model. - Familiarity with pricing controls, discount governance, or commercial approval workflows. - Experience working with legal and finance teams on contract or T&C reviews. - Exposure to life sciences, healthcare, or capital equipment service environments. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: Health and Well-being Benefits - Medical coverage - Health Savings Accounts - Flexible Spending Accounts - Dental coverage - Vision coverage - Hospital Care Insurance - Critical Illness Insurance - Accidental Injury Insurance - Life and AD&D insurance - Short-term disability coverage - Long-term disability insurance - Long-term care with life insurance Other Well-being Resources - Anxiety management program - Wellness incentives - Sleep improvement program - Diabetes management program - Virtual physical therapy - Emotional/mental health support programs - Weight management programs - Gastrointestinal health program - Substance use management program - Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit Retirement and Financial Well-being - BD 401(k) Plan - BD Deferred Compensation and Restoration Plan - 529 College Savings Plan - Financial counseling - Baxter Credit Union (BCU) - Daily Pay - College financial aid and application guidance Life Balance Programs - Paid time off (PTO), including all required State leaves - Educational assistance/tuition reimbursement - MetLife Legal Plan - Group auto and home insurance - Pet insurance - Commuter benefits - Discounts on products and services - Academic Achievement Scholarship - Service Recognition Awards - Employer matching donation - Workplace accommodations Other Life Balance Programs - Adoption assistance - Backup day care and eldercare - Support for neurodivergent adults, children, and caregivers - Caregiving assistance for elderly and special needs individuals - Employee Assistance Program (EAP) - Paid Parental Leave - Support for fertility, birthing, postpartum, and age-related hormonal changes Leave Programs - Bereavement leaves - Military leave - Personal leave - Family and Medical Leave (FML) - Jury and Witness Duty Leave Why Join Us? 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We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. #earlycareer Required Skills Optional Skills . Primary Work Location USA NC - Cary Additional Locations Work Shift At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. 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