• Support and assist the technical team in developing the solution, ensuring the final product adheres to the technical and functional specifications. • Provide support for carrying out adjustments, fixes, and minor improvements that the client considers do not require the technical team's involvement. • Provide support services throughout the project and prior to production. • Deliver services that require commitment, both as an individual and as a member of the team. • Demonstrate execution capability and knowledge relevant to the role. • Manage databases, basic applications, and possess knowledge of web technologies. • Have specific experience implementing solutions and system integrations.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Key Relationships: - Planning & Scheduling Supervisor - Planning & Scheduling Sr. Leader - Director Routing and Scheduling - VP Logistics - Branch Managers, Service Managers, and Technicians - Contact Center colleagues - North America Managers and Colleagues - Key customers - Strong relationships within customer organization and Field Job Summary: This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians. Key Performance Indicators: - Work Orders scheduled per day/month - 30 and 60 day completion rate - Planned Miles between Work Order Principal Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: - Creates route plans using work order data and route analysis software - Communicates routes within assigned territory to service personnel - Summarizes and reviews plans daily with the Service Planning Supervisor - Creates summary reports daily and provides to supervisor - Performs other duties as assigned CANDIDATE SUMMARY Required Experience: - Advanced knowledge of Routing and Scheduling software systems - Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand - Verbal and written communication skills, including public speaking - Analytical skills and attention to detail - Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint) - Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations - Ability to manage multiple, repetitive tasks - Basic understanding of texting software or other forms of software needed to accomplish this objective - Ability to effectively interact with co-workers and the public - Basic knowledge of the company’s operating systems Required Leadership Traits and Characteristics: - Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required. - Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details. - Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders. Formal Education, Qualifications or Training: - High school diploma or (GED) or equivalent combination of education and/or experience in the service industry - 1-2 years of related experience as dispatcher and/or customer service agent Physical Demands and Working Conditions: The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. - Sitting for long periods of time while using office equipment such as computers, phones and etc. - Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have: - Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to: - Inside working conditions: The change of building environment such as with or without air conditioning and heating. Base Pay Range Hourly: $18.00 - $20.40 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

You can make a difference here. We are committed to mutual support, respect, and making a difference for our customers. Join Livingston and grow your career in a genuinely supportive work environment. At Livingston, career advancement and continuous learning aren’t just possible but expected. If your goal is to build a career in a modern, people-first organization, we hope you’ll consider working with us. Livingston is one of North America’s top market leaders offering customs brokerage and trade compliance, global trade management, international trade consulting, and freight forwarding services.  Livingston has over 2,700 employees at 55 key border points, sea ports, airports and other strategic locations in North America, Europe and Asia.   Job Type:GIG- Casual Location: Remote About the GIG Workforce: A GIG Worker is someone who earns income through short-term, project-based, or on-demand work rather than a traditional employment arrangement. At Livingston, our GIG opportunities allow individuals to contribute their expertise on a flexible, as-needed basis—ideal for those seeking autonomy, variety, and the ability to balance work with other professional or personal pursuits. GIG Workers play an important role in helping Livingston deliver exceptional service and responsiveness to our customers during peak periods or specialized projects. JOB SUMMARY Reporting to the National Client Service Support Manager, this position is accountable to provide North American account setup and onboarding support services to new clients in accordance with LII operating procedures and service standards, to ensure clients’ complete satisfaction KEY DUTIES & RESPONSIBILITIES - Manage portfolio of projects and end to end project life-cycle implementation. - Conduct/moderate client onboarding project meetings, capture action items, owners, due dates, and next steps. - Coordinate all steps of the account set-up process to meet internal service level agreements. - Act as a liaison within LII departments to ensure new clients are set up timely and accurately. - Ensure On-boarding welcome package documents are provided to the client timely. - Provide administrative assistance in support of onboarding process: schedule meetings, take minutes, update onboarding tracker and objects in the operating system. - Publish meeting and project updates to all key stakeholders and help drive project forward to completion - Provide clerical support to the Sales, Freight Operations and CSM during onboarding to help document client SOPs and ESPs. - Identify opportunities to set-up or convert new accounts to realize the benefits of internal cost saving options. - Provide clerical support during onboarding to log eTeam projects in the operating system. - Understand technical requirements for system integration, where required. - Create and update files and notes in the applicable LII operating systems on an ongoing basis. - Partner with the Sales, Freight Operations and CSM during onboarding to identify account modifications and adjust accordingly within system(s) and/or appropriate departments. - Provide punctual support and follow-up to new client throughout onboarding. - Support new account transition to the Operations and Service team by introducing the SOP document to provide specific client details. - Monitor and action all related email and work queues timely, including mailboxes NCSS/individual are member to. - Prioritize work in accordance with client and customs requirements as assigned and in compliance with Livingston standards. - Escalates client setup and onboarding concerns to Managerial Department Leads for resolution. - Prepare and submit individual performance statistics. - Participate fully with other team members in the day-to-day Client Service Support Services operations. - Endeavor to utilize and take advantage of system automation tools which make it easier for clients to do business with Livingston - Perform other related duties as assigned by management. - Adhere to established policies and procedures. KNOWLEDGE & SKILLS To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions. - Strong Client service skills Bilingual, if required - Good oral and written communication skills - Excellent organizational skills - Excellent analytical and problem-solving skills - Strong Project Management skills - A high level of accuracy; rigorous attention to detail - Sound Livingston solution and technology knowledge and expertise - Advance skill in Microsoft Office - Ability to make decisions and recommendations within job scope - Knowledge of company policies/procedures, company credit policies, client data, etc. - Strong sense of urgency with respect to deadlines and the responsibility at hand - Comfortable with technology - General knowledge of customs regulations WORK EXPERIENCE – MINIMUM REQUIRED 2 years of related experience EDUCATION Required: High School/GED or equivalent CERTIFICATIONS DESCRIPTION COMPETENCIES Inclusion and Collaboration Customer First Focus Agility Leading and Developing Accountability Business Acumen and Straight Talk Diversity, equity and inclusion We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. Livingston is an equal opportunity employer committed to an inclusive, diverse and respectful workplace. We know that some candidates may hesitate to apply unless they meet every requirement, but if this role excites you, we encourage you to apply. We also welcome applications from people with disabilities and will accommodate needs throughout the hiring process. Please let us know if you require any accommodation when you apply.

BusPlanner is building a world-class Projects practice, and we are looking for a driven, talented, and experienced Implementation Team Lead to help us get there. This is a player-coach role: you will own and deliver your own client implementations while also guiding, mentoring, and elevating a team of Implementation Consultants. It is a unique opportunity to shape how we onboard clients and build the processes that scale our growing practice. Who we are BusPlanner builds market-leading software solutions for K-12 transportation departments across North America. We are on a mission to improve student transportation and empower the people who make it happen. We firmly believe that it takes both product innovation and stellar customer service to achieve our mission. BusPlanner has a 40-year legacy in delivering winning products and services to its clients, and we are only getting started! What you will do - Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey - Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned - Mentor and coach Implementation Consultants through regular check-ins, project reviews, and real-time guidance on client situations - Serve as the escalation point for complex client issues, helping ICs navigate difficult conversations and unblock stalled projects - Monitor project health across the team - proactively identifying risks, resource conflicts, and capacity issues before they become problems What success in this role looks like - Your clients feel informed, supported, and confident throughout the entire implementation journey - no surprises, no confusion - Data migrations are executed accurately and on time, with minimal back-and-forth or rework - Implementation Consultants on your team are growing - they are handling more complex projects, making better decisions, and needing less hand-holding over time - Cross-functional teams enjoy working with your team because projects are organized and communication is clear - The Implementation Manager has strong visibility into project status and team performance without having to chase updates You’ll likely do well in this role if you: - Like owning outcomes, not waiting for direction - and you want your team to operate the same way - Enjoy turning messy information into structured plans and teaching others to do it too - Communicate early, clearly, and often rather than hoping problems fix themselves - Care about client experience as much as technical accuracy - Naturally look for ways to make the next project easier than the last This probably isn’t the right fit if you: - Prefer narrowly defined tasks instead of end-to-end ownership - Dislike ambiguity or need every answer before starting - Feel drained by explaining the same concept in different ways to different audiences - Would rather do everything yourself than invest time developing others - Are uncomfortable balancing your own project work with supporting a team