Manages daily functions and processes related to the CRM system with regards to the capabilities of the system, its functionality and utility, data stewardship, documentation of processes, training of field staff and support for computer and mobile devices. Is a liaison and subject matter expert who can recognize problems, formulate solutions and implement change in coordination with the CRM System Administrator and Leadership goals. Builds credibility and rapport with internal Mayo teams to make improvements and resolve issues. Will lead collaborations to improve and test functionality of the CRM System. Responsible as a secondary backup to the CRM System Administrator and provides auxiliary assistance in times of necessity. The CRM Coordinator initiates proper action and communication. Must be comfortable with data repository systems and understand the complexities of documentation of client relations management. Demonstrates a high level of competence and confidence and has the ability to work under pressure. Is able to navigate sensitive and/or contentious projects while maintaining good working relationships. Will provide leadership in a team environment while supporting complex activities and projects related to managing and maintaining the client data of the Mayo Clinic Laboratory reference laboratory business. This position is not eligible for sponsorship/we will not transfer or sponsor a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program. 2-year commitment to the role required. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. Role Overview: As a Payment Support Specialist, you are the external voice to our service professionals (our Pros) on all matters payments-related. You are a great communicator who is comfortable engaging in difficult conversations. You listen well, establish rapport quickly, and can transmit complex information in a straightforward manner. You support investigations into high-risk accounts and transactions and troubleshoot technical errors. As a direct connection to our Pros, you are responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success. What you do each day: - Point of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions) - Assist pros with securing accounts and provide best practices for maintaining account security - Interpret and assist with reconciliation of merchant services account ledger. - Troubleshoot issues and provide assistance to a broad base of customers - Provide Pros with best practices on chargeback prevention and mitigation, and support chargeback evidence collection and submission - Communicate with engineering and product teams to identify and problem-solve technical errors - Collaborate with Risk team regarding high-risk accounts, transactions, and activity Qualifications: - 1-2 years of experience in full-time customer support, account management, or sales - Experience with Salesforce - Experience with Stripe or other merchant service provider - Tech support experience preferred - Bachelor's degree preferred What will help you succeed: - High attention to detail - Excellent reading comprehension - Experience in developing relationships with customers - Professional attitude and demeanor when interacting with others Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Location Dependent Information This role is open to candidates and the expected salary range for this role is $21,000-$25,000 USD per year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth. #LI-Remote Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

The Mission – Why We Need You Founded in 1980 Continuous specializes in automation software and document processing solutions. Our products support the automation of companies and financial institutions most complex workflows and keep their human capital focused on the strategic work that moves their business forward. As we grow we are looking for a determined and collaborative Customer Support Specialist to help monitor alert and respond to cases stemming from our customers or customer environments. Objectives – The Problems You’ll Solve Reporting to the Manager of Customer Support the Customer Support Specialist will respond to alerts from customer environments support cases and any infrastructure issues which arise in any customer environment that is being monitored or cases created by customers. Using your determination organizational skills and dependability you will monitor diagnose and respond to failures reported via multiple channels. Subsequently you will proactively take action to resolve or escalate failures. You recognize how to resolve application (like OpCon) and system job failures and address first level support issues related to customers and their environments. You have technical experience in software support network support and basic system level troubleshooting skills. You will use this information to solve for the customer and will collaborate with the MAS (Managed Automation Services) Support and Infrastructure teams to make sure systems and OpCon environments run smoothly and efficiently with adherence to established SLAs. How You’ll Get There Within your first 3 months you will: - Familiarize yourself with the expectations for OpCon support SLA adherence and Managed Automation Services (MAS). - Learn about how cases come in and the requirements to respond and resolve MAS and Customer Support Cases as a first level Customer Support Specialist. - Attend OpCon Basic Training to gain comfort and familiarity with OpCon and how it is installed and configured for our top-tier customers. Understand the location and purpose of log files which exist for OpCon. - Familiarize yourself with response expectations for MAS Support Cases for both Critical and Production level alerts. Within your first 6 months you will: - Gain familiarity with all MAS customers: their service agreements how to connect and most common Automation that has been implemented for them. - Maintain 100% SLAs defined for MAS Support Cases by either taking direct action or by taking steps to escalate to the next level as per documented policy. - Understand how to respond to and act on Infrastructure Service Alert tickets. - Time management and dependability is established with other teams and team members to ensure that the Frontline Response Team is a trusted resource in providing service to our customers. - Gain familiarity with OpCon functions screens logfiles and view of Operations to understand the ‘health’ of the customer being supported. - Gain confidence with being on-call to respond to priority issues and alerts as required to meet the customer's needs and Service Level Objectives (SLOs). Within your first 12 months you will: - Become a trusted dependable and consistent member of the Frontline Response Team critical in providing customer service. - Be an engaged team member that promotes collaboration determination authenticity and kindness. - Create a culture of efficient throughput of incoming cases and alerts timely resolution prioritization of volume of cases and timely and needed escalations. - Troubleshoot and resolve OpCon cases with minimum time and effort. If needed escalate to the next level. - You are able to address tickets relating to other Continuous products like but not limited to VisualCron OpCon etc. by leveraging your technical skills. - Give input and feedback to established policies recommendations for documentation and policies to strengthen the service of the Frontline Response Team. - Collaborate with leadership to create and standardize procedures where it is lacking. Competencies – What we’re looking for Experience with Level 1 triaging and responding to high volume of support or system issues: Our key objective is to have a reliable and consistent Frontline Response team that is meticulous and timely in their response to and resolution of customer and system issues. This team will build a trust and service-minded relationship with internal teams and with customers. You are comfortable working with Enterprise customers and support teams in high-stress production environments to provide patient customer-focused technical assistance and communicate and organize incoming alerts and tickets from various inputs. Passionate about organization and reliability: Your passion is in making sure that your work is organized and complete with attention to detail. Customer-focused: You are driven to improve customer service and promote a dependable environment of accuracy and reliability. Interpersonal skills: We are looking for a person we will enjoy collaborating with spending time with and investing in. You are motivated when working with a diverse team and being able to collaborate on continuous improvement. Intellectually curious: You have a strong level of curiosity and care about learning and self-improvement. You are willing to try out new techniques and continuously improve your own skillsets and understanding. Accountable: It bothers you when people do not follow through on their commitments. You have no problem planning the work working the plan and proactively communicating your progress along the way. You can tell us about times when you have rolled up your sleeves taken ownership of a process or policy and have executed consistently and accurately. Each day you are dependable and communicate openly and ahead of time to ensure team success – you have a solid work ethic displaying ownership of the responsibilities required in this role. What’s in it for you? At Continuous we pride ourselves on ensuring that our employees are taken care of and that you have what you need to succeed in and out of work. In addition to competitive compensation we provide: - Medical HDHP, Dental and Vision insurance for you and your dependents which Continuous pays the full cost. - Long-term Disability, Basic Life Insurance and AD&D for you which Continuous pays the full cost. - 401(k) Investment Plan with a match of 100% on the first 3% of your contributions and 50% on the following 4% of your contributions per paycheck. If you contribute 7%, you will receive the maximum company match of 5%. (Eligible on the 1st of the month after your first full month of employment). - Flexible PTO (like Unlimited Paid Time Off). - 13 paid company holidays. - 2 Company Wellness Days determined by Leadership. - Optional Short-term Disability, Dependent and Medical FSA’s, Supplemental Life Insurance Benefits are offered fully funded by the employee through payroll deduction. How We Work – Our Core Values Be Kind - We are kind and helpful. We care and act with empathy. We take care of ourselves each other and our customers. We understand boundaries. We believe clear is kind. We exhibit healthy behaviors and are self-aware. Be Authentic - We are genuine. We are real. No pretenses. We know ourselves and celebrate our differences of thoughts ideas and skills. We show our true self -our whole self- every day. We unlock our teams' potential by unlocking our own and each other's potential. There is only one you and we want to see YOU every day. Be Collaborative - We unite for a common cause. We are in pursuit of the best idea - not our own idea. As a remote company we must collaborate and communicate to make a difference - an impact. We do this for our teams and for our customers. Be Determined - Giving up is not in our nature. We are smart people who solve tough problems. We have a bias toward action. We strive for great outcomes. We achieve our goals. We deliver success for customers ourselves and each other. Work Environment and Physical Requirements Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Elevated level of stress. Sedentary sitting walking infrequent lifting (overhead waist level) from floor bending frequent near vision use for reading and computer use. - Work Days: Monday-Friday - Work Hours: 11AM-8PM CST - Onboarding will be during the first 12 weeks and work schedule will be 8-5pm CST Monday-Friday - Member of On Call rotation required - Eligible for overtime compensation - Ability to work weekends and holidays as needed - CompTIA A+ Highly Desired EEO/AAP for Protected Veterans and Individuals with Disabilities Unisoft International Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact 281-348-9606 or recruiting@continuous.com for assistance.

• Assist customers with account registration, identity verification, password resets, and login issues • Help customers navigate the website and mobile wagering app • Support customers with deposits, withdrawals, account funding questions, and general account functionality • Answer general questions about horse racing wagers, betting terminology, race schedules, and account activity without providing betting advice • Troubleshoot common technical issues involving the website, mobile app, or account access • Respond to customer questions through phone, email, and chat while managing multiple systems at once • Accurately document customer interactions and outcomes in internal systems • Escalate technical, account, or payment-related issues when appropriate • Remain active and available throughout assigned shifts, especially during major racing events and other peak periods • Maintain professionalism, urgency, and accuracy while handling high customer volumes • Follow established procedures and remain engaged throughout live operations