Position Type: remote (must work in EST) Contract Length: 3 months with extensions Position Overview: We are seeking an experienced Senior SQL Developer to join a collaborative Agile/Scrum team supporting critical healthcare data initiatives. In this role, you will design, develop, and optimize SQL-based solutions focused on CMS Interoperability and TCM auto-assignment, ensuring high data integrity, performance, and compliance with healthcare standards. You will work closely with cross-functional teams to deliver reliable, scalable solutions that support regulatory and interoperability requirements. Duties: - Design, develop, and maintain SQL code and databases for CMS Interoperability and TCM auto assignment projects - Collaborate with agile/scrum teams to deliver high-quality solutions in line with project timelines - Participate in daily scrum calls, sprint planning, and reviews - Ensure data integrity and optimize database performance - Develop and implement data standards and best practices for interoperability - Troubleshoot and resolve database-related issues promptly - Provide technical guidance and support to team members Required Skills: - Bachelor’s degree in Computer Science, Information Technology, or a related field - 6-7+ years’ experience as a SQL Developer, particularly in healthcare or related industries - Strong knowledge of healthcare data standards and CMS Interoperability - Proficiency in SQL coding, database design, and performance tuning - Familiarity with agile methodologies and experience working in scrum teams - Excellent problem-solving skills and attention to detail - Strong communication skills and the ability to report progress effectively in scrum calls Preferred Skills: - Experience with TCM auto assignment processes - Knowledge of data integration and ETL processes - Understanding of regulatory requirements and compliance in healthcare data management - Experience with Qvera would be a plus

Summary Our client is seeking a skilled Programmer Analyst with strong experience in enterprise software development, SQL/Oracle programming, and cloud-based modernization initiatives. The ideal candidate will review, refactor, and migrate legacy application logic including PL/SQL code, stored procedures, and Crystal Reports into a modern AWS-based architecture. This role involves understanding existing business logic, documenting current workflows, and collaborating with both internal teams and a third-party vendor. They will support the redesign of core application functionality, including modules such as records, classification and sentence computation, to ensure accurate operation within the updated system. Key Responsibilities - Review and document existing application architecture, data models, workflows, and stored procedures. - Rewrite and optimize Oracle PL/SQL packages, functions, triggers, and views for migration to a cloud environment. - Migrate legacy Crystal Reports to a modern reporting platform compatible with AWS. - Extract, map, validate, and transform data to support ETL and database conversion activities. - Analyze, document, and refactor core logic modules such as sentence computation. - Convert legacy DHTML-based UI forms to modern formats as part of system redesign. - Understand and document scheduled jobs and backend automation processes. - Collaborate with a third-party vendor to clarify requirements and support modernization efforts. Required Technical Skills - Expert knowledge of Oracle PL/SQL (procedures, functions, triggers, packages, views). - Strong SQL expertise including query optimization and performance tuning. - Experience with data migration, ETL workflows, and schema transformation. - Ability to understand logic from legacy applications and undocumented code. - Familiarity with legacy front-end technologies (DHTML, HTML/JavaScript forms). - Experience with task schedulers for data automation. Preferred Qualifications - Experience with AWS database and reporting services. - Knowledge of BI/reporting tools such as Power BI or AWS QuickSight. - Scripting experience (Python, PowerShell). - Experience with Offender Management or enterprise justice systems. - Experience working with external vendor teams on modernization projects.

Responsibilities We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. Position Overview This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Application Developer I is an entry-level role responsible for developing, testing, and maintaining applications under guidance. This role supports senior developers in delivering technical solutions, translating defined requirements into code, and ensuring application quality through established development practices. The position focuses on building foundational technical skills and contributing to project delivery within defined scope. Duties and Responsibilities - Develop, test, and maintain application components based on defined requirements - Write clean, efficient, and maintainable code following established standards - Assist in application design and development activities under supervision - Support development using technologies such as .NET, C#, or other relevant programming languages - Work with front-end or back-end frameworks such as Angular, React, or similar technologies as required - Assist in developing and consuming RESTful APIs and web services - Perform unit testing and support defect resolution activities - Collaborate with QA teams to identify and fix issues in a timely manner - Participate in Agile or waterfall project methodologies as required - Create and maintain basic technical documentation - Work closely with senior developers and cross-functional teams to deliver assigned tasks - Analyze assigned user requirements and contribute to solution development - Follow coding, testing, and deployment standards and best practices - Continuously develop technical skills and stay updated with emerging technologies Education - Bachelor’s degree in computer science or a related field from an accredited institution - In lieu of a degree, equivalent work experience may be considered on a 1:1 basis Job-related Experience - Customarily has at least 0 to 3 years of experience in application development - Exposure to .NET, C#, or similar programming languages preferred - Basic understanding of web technologies and REST APIs Job-related Skills/Attributes - Synoptek core DNA behaviors: - Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers’ language. Ability to field questions with concise, well-constructed responses - OwnIT: Shows integrity, innovation, and accountability in completing daily assignments - Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals - Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment - Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative - Basic understanding of object-oriented programming concepts - Familiarity with SQL and relational databases - Exposure to version control tools such as Git or Azure DevOps - Ability to understand and follow technical specifications - Problem-solving ability with guidance from senior team members - Willingness to learn and adapt in a fast-paced environment Working Conditions - Primarily operates in a professional office or remote environment - May require flexibility in working hours based on project needs FLSA Exempt EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Drive the design and delivery of scalable, cloud-native data and application solutions that directly enhance customer experience outcomes across global enterprises. This role influences how data pipelines, APIs, and intelligent models power real-time decisioning and operational efficiency for customer-facing platforms. At Genesys, we are redefining how organizations connect with their customers through AI-driven experiences, and this role plays a key part in delivering that impact at scale. You will operate at the intersection of data engineering, application development, and cloud architecture, partnering with global stakeholders to solve complex business challenges. This position offers strong visibility into enterprise implementations, with opportunities to expand into advanced cloud, AI, and platform engineering initiatives. Key Responsibilities: · Own end-to-end development and optimization of data pipelines, ensuring scalability, reliability, and performance across cloud environments · Design and build serverless and cloud-native applications on AWS that support real-time data processing and customer experience platforms · Drive integration of REST APIs and microservices to enable seamless communication between distributed systems · Partner with business stakeholders to translate requirements into high-impact technical solutions that improve customer outcomes · Develop and enhance data models and analytical solutions that support reporting, forecasting, and decision-making · Collaborate with Professional Services and Engineering teams to deliver customer-specific implementations and influence product improvements · Lead troubleshooting and resolution of production issues, ensuring minimal disruption and continuous service improvement · Enable knowledge transfer and best practices adoption across internal teams and customer organizations Required Qualifications: · Bachelor’s or Master’s degree in Computer Science, Engineering, Statistics, or a related quantitative field · 5+ years of experience in data engineering, data science, or application development · Hands-on experience with AWS services and cloud-native application development · Strong proficiency in at least one programming language such as Java / Node.js and Python · Experience working with REST APIs, JSON, and distributed systems · Proven ability to independently deliver projects and manage multiple priorities · Strong analytical mindset with experience in data modeling, ETL or ELT processes · Excellent communication skills with the ability to engage both technical and business stakeholders · Experience with AWS services such as Lambda, ECS, EKS, and EventBridge · Willing to work in EMEA shift (till 10 PM IST) Preferred Qualifications: · Familiarity with Infrastructure as Code tools such as AWS CloudFormation · Hands-on experience in serverless application development · Experience with data engineering frameworks and large-scale data processing · Exposure to contact center platforms such as Genesys Cloud, Genesys Engage, Cisco, or Avaya · Experience with containerization and orchestration tools such as Docker and Kubernetes · Familiarity with ELK stack and SQL-based data systems #LI-Remote #LI-GR1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.